Spectrum Store (formerly Cox)

Reviews

• AM

  Andrew Matschiner

  Sep 25, 2026
  1.0
  Great check in system but painfully slow and inefficient. Need more staff or a quicker process.
• DB

  Dulce Benitez

  Aug 26, 2026
  5.0
  Thank your Kyler and Austin for helping me with my situation!!! Best customer service!!
• PM

  PCH MedSpa

  Aug 26, 2026
  5.0
  Great service & very helpful. Jovanny is the best. Highly recommend him. Thanks 🙏🙏
• NO

  Nicholas Oh

  Aug 22, 2026
  1.0
  Worst experience I ever had with internet in so cal. Takes forever to call. Once you get the call and schedule something they can’t even follow what you scheduled. Like say you want WiFi cancelled in 2 day, they will cancel the wifi next day. I just moved apartments and the wifi transfer was literally the most difficult part of the process. I would really consider cox a last resort internet carrier if you can’t get wifi elsewhere.
• BW

  Bilal Wardak

  Jul 13, 2026
  1.0
  Terrible Customer Service: They Just Take Your MoneyAvoid this Cox store. I got my WiFi router from them, and my bill started at $50. After a few months, they charged me extra fees. When I called them, they made excuses.One month, I had to pay $150 for extra data charges. Because of that, I changed my plan from the $50 plan to the $80 unlimited data plan. But the next month, they still charged me $104 for extra data! This makes no sense because I already had an unlimited data plan.When I called the store to cancel my service, the lady refused to help me. She said I had to call a different call center and bring the equipment back first. They only care about taking your money. I do not recommend them.

Frequently Asked Questions About Spectrum Store (formerly Cox)