Cox Store

Reviews

• DS

  Dina Sarwan

  Jun 6, 2026
  5.0
  Michael always goes above and beyond thank you so much for taking the time to walk me through Cox Mobile and all of your services. I truly appreciate your patience and knowledge. I’m thrilled to now have both my internet and phone service with Cox, and the entire experience has been seamless because of his help. Highly recommend!
• AJ

  Antim Jain

  Jun 3, 2026
  1.0
  You will get no help here. Better to find another provider with better customer service
• KS

  Kokila S.N

  May 30, 2026
  5.0
  I want to recognize the store manager Natcha (Ben) Sookchit for his professionalism and patience. After my concerns were initially dismissed by another employee, he took the time to listen carefully, treated me with respect, and addressed the situation thoughtfully. He remained calm, attentive, and genuinely interested in helping resolve the issue. His excellent customer service turned a frustrating experience into a positive one. Thank you for taking customer concerns seriously and handling them with such professionalism.
• CA

  chen alex

  May 11, 2026
  1.0
  We have been Cox customers for nearly 7 years, and unfortunately this location gave us the worst experience we’ve had with any ISP. Multiple times, employees promised promotional pricing would stay fixed for 2 years, but the bill or service details changed within less than a year. Two years ago, we brought in a Google Fiber offer, and a sales representative promised us 1 Gig internet for around $64/month with a stable 2-year price. On the very first bill, the amount was almost double because unlimited data was not included. After we complained, they added unlimited data but refused to refund the extra charges. Later, Cox quietly increased the monthly bill from the $60 range to over $100 after about 12 months. Recently, this store pressured us into adding Cox Mobile to get “the best pricing.” While still in the store, I discovered they had downgraded our internet from 1 Gig to 500 Mbps. The employee incorrectly claimed we only had 100 Mbps before, even after I showed old bills proving we had Gigablast service. The manager’s response was even worse. He basically said my only choices were: Pay $70+ for 500 Mbps plus a mobile line Or pay over $100 for only 300 Mbps After years as loyal customers, this felt misleading and disrespectful. I eventually went to another nearby Cox store, and they immediately fixed the issue with much better pricing. Please double-check everything in writing before leaving this location, especially pricing duration, internet speeds, data caps, and bundle terms.
• HS

  HOS STF

  May 9, 2026
  1.0
  I would recommend being cautious when visiting this location. In my experience, the customer service was very poor, especially during my interaction with Assistant Manager JT Hernandez. I saw a promotional rate advertised online by Cox, but when I visited the store, I was told I did not qualify for the offer and was quoted a much higher price. The explanation provided was unclear and frustrating, and the in-store pricing did not appear to match the advertised offer. Based on my experience, I plan to report this matter to the FTC (Federal Trade Commission) so the advertising and pricing practices can be reviewed. Consumers should carefully review all terms and pricing before agreeing to any service.

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