Cox Store

Reviews

• GS

  Greyson Savo

  Aug 14, 2026
  5.0
  Leo kicks ass. He was very proficient, thorough and honest. Give him a raise!
• AA

  Anastasia Alvarado

  Aug 5, 2026
  5.0
  Five stars for Vianka M. at the Escondido location! After a frustrating phone call regarding a price hike after my recent move, and my service being canceled.. I walked into the store to get an explanation on what happened. Vianka was incredibly patient and solution oriented. She found the issue, found a new promotion, and completely restored my confidence in the company. I signed back up. Excellent service!! Give her a raise 👏
• KS

  kathy stahlheber

  Jul 15, 2026
  1.0
  I wanted to share my experience with cox communications. I had had their service for almost ten years. For about the past four years, they have been charging me $240 a month for just internet that's right.Just internet. I tried calling around different services and no one at the time.Had open service agreements for my area. My mother in law happened to be in t mobile, and they had an opening with their service provider at $55 a month. I went in to cancel my account with cox.I stated to them that I was paying way too much for years and I wanted to cancel my policy. Of course, they tried lowering it, then to talk me out of it. But I told them no. I already found another service provider.I want to pay the balance today to shut off my account and be done with it. I paid $240 cash turned in all of My equipment and went about my day. Now 2 and a half months later they are harassing me saying I now owe them $100. I literally went inside the store and told them I want to pay everything off and he said that was it. Now they set me to collections over $100 after I was loyal to them for years and they made so much money off of me.I cannot believe it. I just want to share everybody about this huge monopoly and the unfairness about it. I am just a small person.So now this is gonna go on my credit.And I feel like it's unfair. I want to make the community aware of this so unfairness. I will be writing a review also and possibly filing a complaint too bbb
• CV

  C Vasquez

  Jun 14, 2026
  5.0
  Angie was very helpful.
• DR

  Diana Rutcovscaia

  May 7, 2026
  1.0
  The staff were terrible; they didn't want to help me figure out why I couldn't get my internet connected. They were too lazy to even call customer support. I will never go back there. That is why I decided to switch to another provider

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