Spectrum Store (formerly Cox)

Reviews

• DC

  Donna Powell Contreras

  Sep 23, 2026
  5.0
  Nice set up... how strange that their names have changed(personal thought) The agents are nice and the store was nice... something else strange(just to me)... this used to be a Payless Shoe Store "back in the day" "hey"!
• TR

  Troy Roads

  Sep 7, 2026
  1.0
  FCC COMPLAINT HAS BEEN FILED!!!!
• VM

  Vincent Medrano

  Aug 23, 2026
  5.0
  Amazing customer service we went and we had such great customer service
• AA

  Adam

  Aug 20, 2026
  1.0
  Cox is the worst. Beware if you cancel and turn in your equipment make sure to call and call as they will leave your internet on and keep charging, even though they have the equipment! Go to Wyyerd Fiber. Cheaper and better service
• SR

  Sam R

  Aug 6, 2026
  1.0
  Horrible experience. I went into the store because I wanted the 300 Mbps plan for $55/month. I specifically told the employee at the counter that’s the plan I wanted. She told me everything looked good and that I only needed to pay the $40 deposit, so I paid it and left thinking everything was set. Then this month I found out my bill was almost $100. I was shocked because that’s not the plan I signed up for. I called customer service and was transferred three different times. Thankfully, the representative was able to look into it and said they corrected my bill, but I’ll believe it once I see the updated amount. While I was on the phone, I also filed a complaint against the store. After reviewing everything, the supervisor and I were able to figure out which employee helped me. The biggest issue is that she never told me she was signing me up for the 1 Gig plan. She never explained any of the details that the phone representative later told me about. I had no idea my plan had been changed. As a first-time Cox customer, this is incredibly disappointing. I had never even heard of Cox until I moved here. I was a Spectrum customer for four years, and I never had a problem like this. It’s very unprofessional to have employees either untrained or intentionally giving customers incorrect information. If employees receive higher commissions for selling more expensive plans, then signing customers up for a plan they didn’t agree to is unacceptable and, in my opinion, fraudulent. I sincerely hope management addresses this with their employees so no one else has to go through what I did. And ima be leaving this exact review with both of my email accounts 😤😤

Frequently Asked Questions About Spectrum Store (formerly Cox)