Cox Store

Reviews

• KS

  Keondre Scroggins

  3 days ago
  1.0
  Do not get services here Just wanted to start out by saying this company is filled with lies. I called a month ago to have services completed for internet. Was informed that , after coming out, that they couldn’t complete the services for another 3 months because they have to wait for the city. I was then told by the tech that he would just cancel it , if it were him. So I called Verizon, got home Internet the same day. I then called cox to get a refund. Was informed by that representative that it would be refunded the same day. I called 2 weeks later to speak to a representative about to to be informed that the refund didn’t take place because it was credit to my account. I said no, I don’t want any services with you guys. Please just refund me. I asked for Email proof of the refund being process. They can’t do that. So I asked to speak to a supervisor, but was just transferred to another representative who told me she was a supervisor then at the end of the conversation said she was just another representative. Then told I had to wait 3-5 business days to speak to a supervisor. When I was just told today that a supervisor would be calling me back today. It’s now 6. I called at 12. I called back at 5:45 to try to speak to a supervisor, to be informed by another representative that they are trained to tell us that there is no supervisor able to speak to us. Which is so odd. So not only is the company teaching their employees to lie to us, they are also stealing money. It’s weird that they need a money in order to even send someone out to start services, but when not completed can’t give me my money or email proof that a refund is on its way. I already forward this to my lawyer, and the state as well, as my bank. If you guys can easy take money from a customer, then it should be easy to refund them . Especially if services can’t be completed at the location of asking. Also, so weird that 4 of your employees told me that I would be able to speak to a supervisor. Just to be told by an honest lady that they don’t have supervisors per their tranning. Idk what world cox lives in, but I’m happy I recorded these conversations cause this is bullshit.
• KC

  Kat De La Cruz-Martinez

  Jul 29, 2026
  5.0
  Super quick and knowledgeable reps. If they are able to assist further, they go above and beyond
• KM

  Kathy McGilvray

  Jul 3, 2026
  5.0
  I was pleasantly surprise when I entered the store (replacing remote) and a very nice young man asked if he could assist me. He bypassed line and brought me a new remote in a matter of minutes. So grateful for his assistance!
• AG

  Ashia Gray

  Jul 1, 2026
  5.0
  I love this Cox!!! Literally everyone is happy and jolly! I love Rosa so much she is such a VIBE!!!!! She is knowledgeable, funny and so damn pretty!! Her personality literally lights up a room!!
• MM

  Makayla McGuffin

  Jun 26, 2026
  1.0
  This is the second time this has happened last time was about a year ago WiFi has been out at our apartment complex for 4 days now they apparently had about 6 different technicians come out and none of them could figure out what was wrong and still have not done anything or even tried to fix it, have no update or any idea how long until its gonna be fixed last year the wifi was down for a MONTH before cox did anything. UPDATE: wifi has been down for a week now and still no update haven’t even seen cox out here since last week and we can’t get any other wifi at the complex because cox has a company account with the complex.

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