Cox Store

Reviews

• KS

  Keondre Scroggins

  3 days ago
  1.0
  Do not get services here Just wanted to start out by saying this company is filled with lies. I called a month ago to have services completed for internet. Was informed that , after coming out, that they couldn’t complete the services for another 3 months because they have to wait for the city. I was then told by the tech that he would just cancel it , if it were him. So I called Verizon, got home Internet the same day. I then called cox to get a refund. Was informed by that representative that it would be refunded the same day. I called 2 weeks later to speak to a representative about to to be informed that the refund didn’t take place because it was credit to my account. I said no, I don’t want any services with you guys. Please just refund me. I asked for Email proof of the refund being process. They can’t do that. So I asked to speak to a supervisor, but was just transferred to another representative who told me she was a supervisor then at the end of the conversation said she was just another representative. Then told I had to wait 3-5 business days to speak to a supervisor. When I was just told today that a supervisor would be calling me back today. It’s now 6. I called at 12. I called back at 5:45 to try to speak to a supervisor, to be informed by another representative that they are trained to tell us that there is no supervisor able to speak to us. Which is so odd. So not only is the company teaching their employees to lie to us, they are also stealing money. It’s weird that they need a money in order to even send someone out to start services, but when not completed can’t give me my money or email proof that a refund is on its way. I already forward this to my lawyer, and the state as well, as my bank. If you guys can easy take money from a customer, then it should be easy to refund them . Especially if services can’t be completed at the location of asking. Also, so weird that 4 of your employees told me that I would be able to speak to a supervisor. Just to be told by an honest lady that they don’t have supervisors per their tranning. Idk what world cox lives in, but I’m happy I recorded these conversations cause this is bullshit.
• KR

  Karina Rosa

  5 days ago
  5.0
  This team is simply incredible. Craig, Alex & Tony specifically have been wonderful to work with on multiple occasions. When our family moved homes and had issues with the WiFi/billing, Tony was quick to provide useful insight and solve our issue. Due to our great experience with the WiFi side of Cox, we decided to switch over our phone lines as well - that was a major hassle due to complications with our previous provider. Although it was a VERY long process and frustrating for us all, Craig & Alex buckled down and worked together effortlessly to crack the code and get our phone lines working. They were both extremely knowledgeable and so kind to my family. Craig specifically was a joy to talk to and is a wonderful person. Thank you to the entire crew for a great experience!
• JH

  Justin Hagert

  Aug 9, 2026
  5.0
  After Cox Corporate completely botched my new phone lines by crossing my and my wife’s numbers, spending 1.5 hours on the phone, and getting transferred 10 times to clueless agents, I was at my wit's end. Internal Tier 2 support told me my only option was to buy a new phone, and corporate support even hung up on this store's team while they were actively trying to help me on hold. Craig and the incredible team at this authorized vendor took total ownership of the mess Cox corporate created. Craig was patient, highly competent, and went completely above and beyond—even staying past closing time just to make sure our lines were fully functional and fixed before we walked out the door. On top of fixing the mobile disaster, they managed to find an even better deal on my internet plan and saved me $9 a month. If you need any Cox services, skip the corporate customer service lines and come straight to this location. Ask for Craig. The customer service here is unmatched, and they actually care about solving problems. Thank you, Craig! (Hope I spelled your name right)
• JK

  Jude Koury

  Aug 8, 2026
  5.0
  Associates were helping other customers when I walked in, but they cheerfully greeted me. Shon was quick to address my billing needs & online portal access issues. He listened, provided the necessary support & clearly instructed on next steps for how I was able to contact the support line directly to resolve my additional billing concerns.
• CD

  Christy Dye

  Aug 8, 2026
  5.0
  I arrived to return cable equipment, and met Tony who reviewed my account and immediately told me he could find a better price for my remaining internet service. And he did! He saved me $40 a month on the services and doubled my download speed for free. I'll remain a Cox customer as long as there are courteous staff like Tony who go the extra mile in service