Cox Store

Reviews

• KS

  Keondre Scroggins

  3 days ago
  1.0
  Don’t not get services here Just wanted to start out by saying this company is filled with lies. I called a month ago to have services completed for internet. Was informed that , after coming out, that they couldn’t complete the services for another 3 months because they have to wait for the city. I was then told by the tech that he would just cancel it , if it were him. So I called Verizon, got home Internet the same day. I then called cox to get a refund. Was informed by that representative that it would be refunded the same day. I called 2 weeks later to speak to a representative about to to be informed that the refund didn’t take place because it was credit to my account. I said no, I don’t want any services with you guys. Please just refund me. I asked for Email proof of the refund being process. They can’t do that. So I asked to speak to a supervisor, but was just transferred to another representative who told me she was a supervisor then at the end of the conversation said she was just another representative. Then told I had to wait 3-5 business days to speak to a supervisor. When I was just told today that a supervisor would be calling me back today. It’s now 6. I called at 12. I called back at 5:45 to try to speak to a supervisor, to be informed by another representative that they are trained to tell us that there is no supervisor able to speak to us. Which is so odd. So not only is the company teaching their employees to lie to us, they are also stealing money. It’s weird that they need a money in order to even send someone out to start services, but when not completed can’t give me my money or email proof that a refund is on its way. I already forward this to my lawyer, and the state as well, as my bank. If you guys can easy take money from a customer, then it should be easy to refund them . Especially if services can’t be completed at the location of asking. Also, so weird that 4 of your employees told me that I would be able to speak to a supervisor. Just to be told by an honest lady that they don’t have supervisors per their tranning. Idk what world cox lives in, but I’m happy I recorded these conversations cause this is bullshit.
• AB

  AQLAS BINHALES

  Aug 14, 2026
  5.0
  Kayla is the best! She got us a great deal and was kind and professional the entire time. Please get high chairs for your staff—I felt bad seeing them stand the whole time while helping us. They deserve to be comfortable too.
• CC

  Carson Charlton

  Aug 10, 2026
  5.0
  Valery was extremely helpful and patient with me in setting my new home up with Internet. The entire team at Tempe Marketplace is great 😊
• GJ

  Grace Jacques

  Aug 5, 2026
  5.0
  Went in expecting a long wait time (based on previous experience at other COX stores), but I was in and out in 20 minutes. It definitely helped going in at midday. Kayla was very friendly and helpful with replacing my router. She was very knowledgeable and explained everything in a way I could understand. Will def return based on the positive customer service
• JD

  Joshua DeLand

  Jul 31, 2026
  5.0
  The person who helped me, Kayla, was phenomenal. I went in looking to pick up the modem for the internet plan I signed up for which was going to cost $124/month. Kayla recommended I simply pay like 20 something bucks for some cheap tracfone to bundle with the internet which would bring my entire monthly bill down to just $60/month. Thanks to Kayla’s recommendation and awesome personality I was able to cut my bill in half.

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