Cox Store

Reviews

• FG

  Fluffy Guerrero

  2 days ago
  5.0
  It was good experience and great explanation on the WiFi and great people also and pretty quick Shout out to Hermes
• KS

  Keondre Scroggins

  3 days ago
  1.0
  Do not get services here Just wanted to start out by saying this company is filled with lies. I called a month ago to have services completed for internet. Was informed that , after coming out, that they couldn’t complete the services for another 3 months because they have to wait for the city. I was then told by the tech that he would just cancel it , if it were him. So I called Verizon, got home Internet the same day. I then called cox to get a refund. Was informed by that representative that it would be refunded the same day. I called 2 weeks later to speak to a representative about to to be informed that the refund didn’t take place because it was credit to my account. I said no, I don’t want any services with you guys. Please just refund me. I asked for Email proof of the refund being process. They can’t do that. So I asked to speak to a supervisor, but was just transferred to another representative who told me she was a supervisor then at the end of the conversation said she was just another representative. Then told I had to wait 3-5 business days to speak to a supervisor. When I was just told today that a supervisor would be calling me back today. It’s now 6. I called at 12. I called back at 5:45 to try to speak to a supervisor, to be informed by another representative that they are trained to tell us that there is no supervisor able to speak to us. Which is so odd. So not only is the company teaching their employees to lie to us, they are also stealing money. It’s weird that they need a money in order to even send someone out to start services, but when not completed can’t give me my money or email proof that a refund is on its way. I already forward this to my lawyer, and the state as well, as my bank. If you guys can easy take money from a customer, then it should be easy to refund them . Especially if services can’t be completed at the location of asking. Also, so weird that 4 of your employees told me that I would be able to speak to a supervisor. Just to be told by an honest lady that they don’t have supervisors per their tranning. Idk what world cox lives in, but I’m happy I recorded these conversations cause this is bullshit.
• AJ

  Andrew Johnson

  4 days ago
  1.0
  I stopped by the store twice now while waiting for food next door over the course of the last year. I went in to check out phones and was not greeted or approached either time. 4 associates either doomscrolling, staring intently at their computer or on the phone while I looked at phones and advertisements. I don’t need much but a hello and how can a help you would have been nice. You’d be surprised what you’d learn had either experience resulted in a chat. Very disappointing
• NV

  Nancy Vargas

  5 days ago
  5.0
  Cox has been so helpful with applying for internet services, The cox employee Hermes has been an amazing help with step by step on helping me start new services. RECOMMEN him 10/10 stars
• RW

  Robert woody

  Jul 25, 2026
  1.0
  Cox is the worst internet supplier, I've been without internet for 14+ hours and have lost thousands (based on my lawyers predictions) looking into the actual based on over 14 hours without internet. My Starlink has never failed and Cox cable goes out many times a year. Totally unreliable if your financial status is tied to your ability to do business over the internet. I don't have a major issue with 5-10 minutes here and there but 14 hours + is ridiculous with no ETA of a completion time is ridiculous. I hope someone cand get something more reliable here in Arizona or we will move and rely on Starlink (which I've never lost connection in 4years) and get rid of unreliable COX forever.

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