Cox Store

Reviews

• DZ

  Dante Zuniga

  Jun 28, 2026
  5.0
  Got this black box internet thing. Staff was friendly and no contract. Came with a line. Good deal.
• CH

  Carlos Holguin

  Jun 25, 2026
  1.0
  They’re more focused on watching tv than actually working. Expect long wait times even when it’s empty
• ZC

  zacora Coleman

  Jun 20, 2026
  5.0
  Angie was a life saver today (as dramatic as that sounds) my husband and I have had a few issues as of recently with our account and when we tried to call the tollson location I kept getting hung up on and then no one was answering. When I called this location and asked for a manger or supervisor on shift to help by a blessing I got Angie who was able to help every question I had and to point In the right direction. While my husband was ready to jump ship and go somewhere else Angie stopped that from happening!!!
• EP

  Elizabeth P

  May 25, 2026
  1.0
  I went into the Cox store on Cotton Ln and Yuma in Goodyear to exchange my internet modem after Cox customer service advised me to get a newer one. The associate helping me, Jason, explained that the new modem would not be compatible because I do not yet have fiber connected. I told him that in that case, I would just keep my current modem until a technician could come out. Unfortunately, Jason processed the return on his tablet without confirming with me first. When I got home, my internet no longer worked. I had to drive back to the store, and they gave me a different modem because apparently my old one could not be added back to my account. Now I am without internet until Thursday, and I work from home. This situation was extremely frustrating and very unprofessional. Better communication and confirmation before making account changes would have avoided this entire issue. I’ve been a loyal customer for 10+ years. Maybe it’s time for me to check out other internet companies.
• JB

  Jason Bressler

  May 11, 2026
  5.0
  Jason provided outstanding service and exceeded my expectations. Jason I highly recommend working with Jason and Cox Communications.