Cox Store

Reviews

• TM

  Thomas Moore

  3 days ago
  5.0
  That was a pleasant experience. Isabel, and Nolan worked to get me a deal on my services. Kudos tothem both!
• JX

  jess xo

  3 days ago
  1.0
  Absolutely horrendous service, do not recommend to anyone. Save yourself the time and go with Starlink or Metronet. I wfh and have a family member whose medical device requires Internet connection, this company is wasting my time and my money everyday of their “service”. We recently moved to Casa grande 6/30 and did the legwork to make sure we were set up with Wi-Fi before to moving in a week prior. I was repeatedly told that all I have to do is plug-in, and I was advised NOT to schedule a pro install because it “would take about a week” and that in most cases they just require plugging in. THIS IS NOT THE CASE! Upon picking up July 1, I immediately ran into issues. I was provided the router itself + yellow cord. I live in a new build community that has Cox fiber optic, so there should be 0 problem. The cord provided does not fit anywhere in my house. I watched the installation videos that was provided to no avail. I call the branch for help, and someone from the store walks me through my home via phone. None of the solutions work w/ the cable they provided. There is 1 plug in my home that already has a 3 inch cord protruding out of it. They advised me to try this out, and even when plugging in & connecting the router to power, the Wi-Fi on my device shows “No Internet connection”. It is from there that they escalated me to tech-support, where I had to explain my situation again to no avail. I transferred again to someone else, who walked me through everything (and walked me through my house), & still nothing. She then advised that she scheduled an appt for a tech to come on July 3 between 8-10am Come July 3, I call the branch at 9:55 (5 minutes prior to the END cap for their window) to see when I can expect them, and was transferred because the branch was closed per the answering machine. The 1st person I spoke to stated that I do not have an appt at all for installation and they have no idea why I am under that guise. I tell them my experience and advise them that they need to get a tech to my home since this is the 2nd mistake made. I am then escalated to a manager, to which they tell me I DO have an appt scheduled but there’s not a timeframe, just that it is today (7/3). I asked him to send me this in writing via email, and he tells me he does not have the access to do so. I confirmed again that a tech will be coming to my home and he says that someone will call me within the next 1-2 hrs when they are coming. 3 hours after that phone call with no tech, I call the COX again, someone the local branch answers. I explain my whole situation and all of the escalations. This is where an employee tells me that I did not have an appt for install or anything for a tech to come, rather that it was scheduled as an appt at the branch and I would need to reschedule for the next week. This is absolutely ridiculous. I have never seen this LOW level of customer service and lack of internal company communication in my life. The person from the branch tries to walk me through the issue, going through the same situations for the 5th time. Having me walk through my home while on the phone explaining everything to no avail. Even with buying my own co-ax cable in ATTEMPT to make this work (because clearly the equipment that Cox is not working) this does not work. The router still shows no Internet connection. The person at the branch was only able to set me up for a NEW appt DAYS later. Due to COX’s mistake and the company’s continued lack of regard for customer experience + the extenuating circumstances of WFH & having someone who is dependent on connection for a medical device— they should have scheduled this first thing! The “best” they have is an appt 1.5 wks after pickup after TELLING me I didn’t need pro install! Then a rep calls me this morning to try and sell me on additional offers “ to make sure I’m reaping all the benefits of Cox prior to install” What. A. JOKE!
• NR

  Nathaniel Robinson

  Jun 23, 2026
  5.0
  After dealing with a billing issue the staff at this store are here to help Ash who helped me with the issue had been fighting to get what i was promised which was $65 for 5 years. She promptly started working on it and being that it had been 2 weeks since i had heard anything and still no change she was quick to help and get my pricing back to where it was for me and my faith in Cox internet is restored. The team is friendly and helpful so thank you for helping
• TM

  TheresaHerrera MonitazNailz

  Jun 19, 2026
  1.0
  I had service for my special needs son in Mesa. We are now in Casa Grande. On Monday I took my son into the cox in Casa Grande. I let them know we had a new build and asked that they would put my name in his info for me to be able to help him. Monday the girl that helped us said she would add me so I can help him with any issues. She said she would call me. Today is day 4 no internet while his bill keeps running. NOBODY HAS CALLED US!!! they are making it so hard to transfer his Internet, but yet offered to just close that Internet account and get new Internet!!! He gets the special price of $30 because his disability. So it’ll make it a whole hassle to do everything over again! When I had their service in my name I had to report them to FCC FOR SCREWING AROUND, charging me for 2 different addresses, taking money I had credited to my account …. Many customers report them, and that’s when they fix what they did wrong! Now they are telling me my name is not in my sons information to help him out…
• VA

  Victoria Alford

  Jun 8, 2026
  1.0
  I have called3-4 numbers to get help I Calle one end 3993 no help got guy after waiting 10 min told send code disconnected tried call store was not store finally got store person but unable tonhelp without my code I am in Oregon working inn not home shows 144.52 credit yet being told owe money can be left stranded without phone service…so AI sucks period. When I get home I will find a provider that does not waste an hour of my time and last person at casa store was sweet but since no code can’t help and sent me for help But had her phone number to store not mine and it would not let me change to correct one service is non existent with COX I want to pay on acct where it says I owe and can’t withiut code and last time never received first time received and disconnect…after trying to get back to live person FED UP with the run around

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