Cox Store

Reviews

• SX

  Soua Xiong

  6 days ago
  5.0
  Great and quick service
• BM

  Brandon Myers

  Jun 11, 2026
  5.0
  Nice folks , they will get you in your budget , and help you stay on promo pricing . Ross helped me , he was very professional, 5 stars for Cox Fort Smith.
• KA

  Keith Adkins

  May 26, 2026
  1.0
  They suck and they lie and they price gouge, they don't care about there customers and only want your money worst Internet/service provider in the whole United States maybe even the world
• DC

  David De La Cruz

  Mar 27, 2026
  2.0
  We have been loyal customers for many years. i am currently shopping around. In a month and a half we were told on two separate occasions by 2 different representatives that we were due for an upgrade. At both times we were told it was free. The second time we were told it was canceled and they did not know why. We called Cox today to find out where this new modem was. Only to be informed it was canceled again, by the automated system, AGAIN. Then the rep. told us that it would be $8 fee for the modem. Was this a monthy or a one time charge... I never found out. I did air my grievances and asked to speak to a supervisor because that person could not answer my questions. The supervisor could not answer my questions. However, they could offer promotions which is just the same a regular customer service employee. POINTLESS!. He also out out of blue said there would be a $3 fee and a $10 monthly fee for the upgraded modem. If you say I am due for an upgrade and that it free and part of the service TWICE, then back it!. If your automated service cancels a equipment shipment twice, someone or some AI agent should notify the customer. YOU ARE A COMMUNICATION COMPANY. A company that makes over 10 billion a year. Has thousands of employees. Someone there should know how to pick up a phone and call, text, email, or send a notification to an app., and yes I have the app. When something like failed promises such as "FREE" services or equipment has occurred, do not offer promotions, fix the issue. First time I can understand, second time is on you. Definitely on the 3 time around DO NOT ACT NONCHALANT ABOUT IT! Be humble understanding and acknowledge your ineptitude. For a communication company your ability to adequately.... well COMMUNICATE is disgraceful. If your automated system cancels and order intended for a client then it should automatically inform someone so they can inform the client or even just Inform the client. Maybe not all that read this will care. However if you choose COX communication and you have read this you have been warned. if you choose Cox and have issue just spend the money and take the promotion and fees until you can no longer afford it. Because that is is all their customer service is truly there for.
• SS

  Susan Serrano

  Mar 13, 2026
  1.0
  Hice un pago por línea me sale que no he pagado volví a pagar otra vez cuando en la aplicación sale que si pagué

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