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Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
4.1
1,210 reviews
5 stars
873
4 stars
54
3 stars
43
2 stars
32
1 star
208
What are people saying?
AI-generated from recent customer reviews
Service Quality
Technicians consistently provided excellent service, being described as professional, knowledgeable, and efficient.
Customer Support
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting the communication skills of technicians.
Installation Experience
Customers reported smooth and quick installation processes, with technicians explaining setups thoroughly.
Technical Knowledge
Technicians demonstrated strong technical knowledge, effectively resolving issues and providing useful tips.
Pricing Concerns
Some customers expressed dissatisfaction with pricing increases and hidden fees, indicating a need for clearer communication regarding costs.
- RCRyan Coker3 days ago5.0Emily provided me with quick, excellent service. Aside from having the best internet in town, the customer service of the Waco office is great.
- JSJames “Bryson” sifers5 days ago5.0Ryan is super helpful and knowledgeable! He was not 1 minute late! Any questions we had or problems we ran into he knew exactly how to do it fast efficient and actually takes the time to explain what he is doing why he's doing it in case it happens in the future! Thanks ryan!!
- BFB FanningNov 5, 20255.0Patrick with Astound did an excellent job of connecting my Dad's house and devices to the Internet. He made sure the TV and all devices were working properly when he finished. He was very knowledgeable and was an excellent instructor. He made sure we understood the procedures and that we were comfortable with their operations. I appreciate Patrick's courtesy and friendliness . He had a very respectable attitude in working with my elderly father. Astound and Patrick offer outstanding services.
- MFMD FrickerNov 3, 20255.0My service tech was amazing! Very friendly very knowledgeable and quickly got the problem addressed. I wish they were all this good! Astounds business service itself is not very good but this technician was amazing.
- LTLinda TaylorNov 1, 20255.0We were very happy with the service we received from our Astound technician, Patrick. He arrived early in the appointment window, checked out the problem, replaced a splitter and checked to see that everything was working properly. He also answered other questions we had about switching to Grande phone service. Excellent service!
Frequently Asked Questions About Astound | Waco
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet speeds?
Yes, Astound offers a 2 year price lock on any internet speed.
Is a contract required to get internet services from Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound's internet service?
Yes, customers can use their own modem/router for speeds up to 1500 Mbps. Please check the recommended guidelines for equipment needed for speeds above 1 gig.
What internet speeds does Astound offer in Waco, TX?
Astound offers speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on the area.
Is fiber internet available through Astound Broadband in Waco?
Yes, Astound’s fiber powered network is available in select locations in Waco with speeds up to 5 Gig.
Does Astound offer self-installation options?
Yes, customers can set up their Astound modem with a self-installation guide. Other equipment may require a professional technician installation.
What are the business hours for Astound in Waco, TX?
Astound | Waco is open Monday through Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
What nearby places can help customers visiting Astound in Waco?
Customers visiting Astound can also find services at nearby places like Grande Communications for home services, Capstone Mechanical for HVAC and plumbing, and Precision Garage Door of Waco for garage door services.
Are there local stores near Astound Waco for shopping or dining?
Yes, Big Red Inc, a grocery store and eatery, is nearby for shopping and dining needs.
What financial services are available near Astound in Waco?
Nearby financial and credit services include Heart O' Texas Federal Credit Union and Western Union for money transfer services.