Business Details
About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
4.2
1,279 reviews
5 stars
936
4 stars
55
3 stars
44
2 stars
33
1 star
211
What are people saying?
AI-generated from recent customer reviews
Technician Performance
Customers consistently praised technicians, especially Ryan, for their professionalism, knowledge, and helpfulness during service calls.
Customer Service
Many reviews highlighted excellent customer service, with technicians being described as friendly, patient, and communicative.
Service Efficiency
Numerous customers noted the quick response times and efficient service provided by the technicians.
Product Satisfaction
Customers expressed satisfaction with the products and services offered, particularly the internet setup and troubleshooting.
Billing Issues
Some customers reported dissatisfaction with billing practices, indicating confusion and frustration over charges.
- CMColby McAdams5 days ago5.0Ryan was super helpful with fixing our issues. He was super quick and knowledgeable with everything!
- DMDollie MaskeJan 4, 20265.0Installation went smoothly and tech was timely and had his part finished pretty quickly. Everything is working great! We haven't had any problems with the internet and streaming service so far, great company!
- DBDavid BassJan 2, 20265.0Came and hooked us back up to a WI-FI very quickly. The old one was damaged and this guy was in and out in about 20 minutes. Good job!
- PCPreston CunhaDec 25, 20252.0Got astound for a rental I was moving into. Upon setup the modem (provided by astound) sends the hard wired computer to spectrums activation page (indicating that the previous tenant had spectrum and didn't cancel) long story short astound is charging me to switch the coax from spectrum to astound. Absurd that I'm paying for their client acquisition.
- HBHunter BernalDec 24, 20255.0Ryan is the technician that came out to setup our internet, he was very professional, made the installation very easy and simple, very grateful for him and astound for making everything simple and easy.
Frequently Asked Questions About Astound | Waco
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet speeds?
Yes, Astound offers a 2 year price lock on any internet speed.
Is a contract required to get internet services from Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound's internet service?
Yes, customers can use their own modem/router for speeds up to 1500 Mbps. Please check the recommended guidelines for equipment needed for speeds above 1 gig.
What internet speeds does Astound offer in Waco, TX?
Astound offers speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on the area.
Is fiber internet available through Astound Broadband in Waco?
Yes, Astound’s fiber powered network is available in select locations in Waco with speeds up to 5 Gig.
Does Astound offer self-installation options?
Yes, customers can set up their Astound modem with a self-installation guide. Other equipment may require a professional technician installation.
What are the business hours for Astound in Waco, TX?
Astound | Waco is open Monday through Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
What nearby places can help customers visiting Astound in Waco?
Customers visiting Astound can also find services at nearby places like Grande Communications for home services, Capstone Mechanical for HVAC and plumbing, and Precision Garage Door of Waco for garage door services.
Are there local stores near Astound Waco for shopping or dining?
Yes, Big Red Inc, a grocery store and eatery, is nearby for shopping and dining needs.
What financial services are available near Astound in Waco?
Nearby financial and credit services include Heart O' Texas Federal Credit Union and Western Union for money transfer services.