I attempted to set up internet service with Nextlink for my new home and had a very frustrating experience. The earliest installation appointment available was three weeks out, which was already inconvenient. However, the biggest issue was the lack of transparency.
At no point during scheduling was I told that the installation would require a tripod with a 10–20 ft pole mounted to my roof. Had I been informed of that beforehand, I never would have agreed to the appointment. This is something that should be clearly disclosed to customers before booking.
Now I’ve been living in my new home for over a month without internet, and the entire situation has been extremely disappointing. Communication and customer care were poor, and I feel my time was completely wasted.
I do not recommend Nextlink based on this experience.
EM
Ethel Martinez
Oct 30, 2025
5.0
Guy was awesome replace whole cable that road crew cut in 1/2 reset inside modem very nice manners, respectful person
RG
Ray Garsee
Oct 9, 2025
5.0
Michael was on time, was very courteous and professional and most importantly, fixed the problem!
RS
Rebecca Sullivan
Oct 2, 2025
1.0
Do not ask them to come give you wireless Internet to a shop because they will hardwire it anyway and leave the wire out on your lawn so you have to bury it yourself and they leave holes in your shop they left 55 feet for me to bury myself
AD
Adair Duke
Sep 22, 2025
5.0
Louis did a great job and fixed the severed cable. He also identified and removed an unnecessary (extra) router.
Frequently Asked Questions About Nextlink Internet
What services does Nextlink Internet provide?
Nextlink Internet is an Internet Service Provider offering internet services in Springtown, TX.
Where is Nextlink Internet located?
Nextlink Internet is located at 3650 W Highway 199, Springtown, TX 76082-5269, USA.
What are the business hours of Nextlink Internet?
Nextlink Internet is open every day from 7:00 AM to 11:00 PM.
How can I contact Nextlink Internet?
You can contact Nextlink Internet by calling +1 855-698-5465.
Does Nextlink Internet have an online presence?
Yes, Nextlink Internet's website is https://nextlinkinternet.com/. They are also active on Facebook at https://www.facebook.com/NextlinkInternet.
What time zone is Nextlink Internet located in?
Nextlink Internet operates in the America/Chicago time zone.
What dining options are near Nextlink Internet?
Nearby dining options include Annie's Country Kitchen, which serves southern cuisine, and CJ's Cafe, a coffee shop and American restaurant.
Are there any nearby places where I can buy fresh produce or groceries?
Yes, you can visit Tesene Ranch Egg Stand for fresh local produce and Hayfield Ice and More for specialty groceries near Nextlink Internet.
Where can I stay if I am visiting the area around Nextlink Internet?
Nearby accommodations include Outwest Campground & RV Park and Springtown RV Park, both offering camping and RV facilities.
What other services or businesses are located near Nextlink Internet?
Nearby businesses include Deerskin Manufacturing, D. A. Lamont Public Adjusters, and C and C Automotives providing a variety of manufacturing, insurance, and automotive repair services.