Astound | San Marcos
4.51406 reviews
Certified by Astound | San Marcos • Feb 01, 2026
Business Details
401 Carlson Circle, San Marcos, TX
78666, United States
Certified by Astound | San Marcos • Feb 01, 2026
(866) 247-2633
Certified by Astound | San Marcos • Feb 01, 2026
https://www.astound.com/locations/san-marcos/
Certified by Astound | San Marcos • Feb 01, 2026
About
Certified by Astound | San Marcos • Feb 01, 2026
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Certified by Astound | San Marcos • Feb 01, 2026
Hours
Certified by Astound | San Marcos • Feb 01, 2026
Reviews
4.5
1,406 reviews
5 stars
1,206
4 stars
22
3 stars11
2 stars17
1 star
150
What are people saying?
AI-generated from recent customer reviews
Technician Performance
Customers consistently praised technicians like Carlos, Mike, and Timothy for their professionalism, efficiency, and ability to explain issues clearly.
Customer Service
While many reviews highlighted excellent service experiences, there were notable complaints about unhelpful customer service representatives and long wait times for appointments.
Installation Quality
Installation services received high marks for being quick, thorough, and informative, particularly with technicians like Carlos going above and beyond.
Service Reliability
Some customers reported ongoing issues with service reliability, including frequent outages and difficulties with internet stability.
- LDLeoncio Delgado1 day ago5.0Went above and beyond on service, made sure everything was up to par and standards with customer satisfaction. Much appreciated, would star him 10 star rating if possible
- AAAlberto Aparicio1 day ago5.0I had scheduled an appointment in the afternoon, however; Carlos took initiative and came early to install. He was quick and made the instructions clear.
- ZMZachariah Martin2 days ago5.0Carlos did a great job setting up my Wi-Fi. He was professional, efficient, and made sure everything was working properly before leaving. Really appreciated his help.
- HAHunter Allen6 days ago5.0Carlos came after hours and truly was the best technician I’ve work with, Andy got us set up and expedited our set up process which is just extraordinary! Couldn’t be happier with my WiFi selection!
- THTroy HowardJan 29, 20265.0Carlos did an excellent job with the WiFi installation. He was extremely knowledgeable and detailed and walked me through every step! Thank y’all!
Frequently Asked Questions About Astound | San Marcos
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet services?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services with Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound Broadband?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps, following recommended guidelines for speeds above 1 gig.
What internet speeds does Astound offer in San Marcos?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on location.
Does Astound provide self-installation options?
Yes, you can set up your Astound modem with a self-installation guide; some equipment may require professional installation.
What payment methods are accepted at Astound | San Marcos?
Astound accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What are the store hours for Astound | San Marcos?
The store is open Monday to Friday from 9:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Can Astound customers near San Marcos visit other nearby locations for related services?
Yes, nearby locations like Grande Communications corporate office and Astound Broadband offer additional telecommunications and internet services.
What nearby recreational spots can I visit before or after visiting Astound in San Marcos?
River Ridge Park is close by, providing arts, entertainment, and riverside activities for visitors.
Are there accommodation options near Astound | San Marcos?
Yes, nearby accommodations include Hilton Garden Inn San Marcos, Millennium on Post, and The Grove at San Marcos for convenient stays.
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