Business Details
About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
4.3
1,201 reviews
5 stars
959
4 stars
21
3 stars13
2 stars
22
1 star
186
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers frequently praised the professionalism, friendliness, and helpfulness of technicians like Raul and Domielis.
Installation Experience
Many reviews highlighted quick and efficient installation services, with technicians providing clear explanations and support.
Communication
Technicians were noted for their excellent communication skills, ensuring customers understood the services and equipment.
Pricing Issues
Several customers expressed dissatisfaction with rising prices and billing practices, indicating a lack of transparency.
- KTKat T5 days ago1.0Horrible horrible horrible. First 2 months were great... now the wifi NEVER works. Up and down... sent 3 techs out. Last one rewired EVERYTHING... still crap. I have to call every week to get it reset. My bill keeps going up. But service keeps going DOWN!
- JMjanage masonJan 5, 20265.0Raul was amazing he was very professional and explained everything about the home WiFi system that I needed to know. His customer service was excellent 10/10 amazing job.
- DMDavid MaassJan 3, 20265.0Raul was fantastic! Made installation and set up quick, easy and friendly!
- SLStacy LortaJan 3, 20265.0Raul explained everything very well and did a great job installing our system.
- NBNicole BrasuellDec 31, 20251.0Prices constantly rise while quality rapidly drops. Anyone we speak to, in person or on the phone, is rude and talks over us. And has an our way or the highway attitude. Been calling for about a week about our Wifi not working and the problem still hasn't resolved.
Frequently Asked Questions About Astound | Odessa
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet service?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps, but should refer to recommended guidelines for equipment needed for speeds above 1 Gig.
What internet speeds does Astound offer?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, with fiber internet available in select locations for speeds up to 5 Gig.
Does Astound provide self-installation for internet services?
Yes, customers can self-install their Astound modem following the self-installation guide, while other equipment may require a technician visit.
What are the operating hours for Astound | Odessa?
Astound | Odessa is open Monday to Wednesday and Friday from 9:00 AM to 6:00 PM, Thursday from 10:00 AM to 6:00 PM, and closed on Saturdays and Sundays.
What payment options are accepted at Astound | Odessa?
Astound accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Where is Astound | Odessa located?
Astound | Odessa is located at 2401 E Interstate 20, Odessa, TX 79766, United States.
What nearby businesses can customers visit after their Astound visit?
Customers can visit nearby businesses like Grande Communications for additional services and Odessa Retail Store for shopping convenience.
Are there any industrial equipment suppliers near Astound | Odessa?
Yes, nearby industrial equipment suppliers include TSI Flow Products, DXP Enterprises, Sunbelt Rentals, and LTR, which may be useful for business customers in the area.
What nearby oil and gas companies are located near Astound | Odessa?
Nearby oil and gas companies include Baker Hughes, Ge Oil & Gas, and Kinder Morgan, which might be of interest for customers working in those industries.