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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.1
899 reviews
5 stars
435
4 stars
24
3 stars
16
2 stars
17
1 star
407
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with many praising individual technicians for their professionalism and helpfulness, while others report long wait times and poor overall service.
Installation Experience
Most customers had positive experiences with the installation process, highlighting the efficiency and friendliness of technicians.
Pricing Issues
Numerous reviews mention concerns about hidden fees and significant price increases, leading to dissatisfaction among customers.
Service Reliability
Several customers reported issues with service reliability, including frequent outages and poor internet performance.
- NWNakeria WilliamsJan 6, 20265.0Mark is absolutely FAST and Prompt and explains everything to where you can understand!!! Absolutely loved the service!
- KKKristen KreitzingerDec 31, 20255.0Shannon was my tech and he was absolutely amazing!!! Super friendly and helpful.
- JFJack FuDec 26, 20255.0Really professional and excellent services
- CWC WDec 25, 20251.0Worst service I have had in my 59 years of life. Horrible
- BBBrianaDec 12, 20251.0This is by far one of the worst internet providers out there. The customer service is absolute trash. I spoke with Aaron a supervisor at the Texas location which he stated that is all he is allowed to give me and he was by far one of the rudest supervisors I spoke with. He did not try to de-escalate the situation, he only made it worse. Please DO NOT ! I repeat DO NOT! use this company for any thing! I am a unsatisfied, unhappy customer.
Frequently Asked Questions About Astound | Lewisville
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on their internet services?
Yes, Astound offers a 2 year price lock on any internet speed plan.
Do I need to sign a contract to get internet services with Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound Internet?
Yes, you can use your own modem/router for speeds up to 1500 Mbps, following recommended guidelines for speeds above 1 Gig.
What internet speeds are offered by Astound Broadband?
Astound offers several speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on your area.
Is fiber internet available from Astound Broadband in Lewisville?
Yes, Astound offers fiber-powered internet with speeds up to 5 Gig in select locations.
Does Astound provide self-installation options for their internet service?
Yes, customers can self-install Astound modems by following the self-installation guide, though other equipment may require a technician.
What are the Astound Lewisville business hours?
Astound Lewisville is open Monday through Friday from 9:00 AM to 6:00 PM and closed on weekends.
What nearby restaurants can I visit before or after visiting Astound Lewisville?
Nearby dining options include Jimmy John's, Taco Bell, Raising Cane's, Culver's, Blaze Pizza, Panera Bread, and In-N-Out Burger.
Are there nearby stores or shops near Astound Lewisville where I can shop or run errands?
Yes, nearby stores include Ethan Allen furniture store, 7-Eleven convenience store and gas station, Zuri Furniture distribution centers, and Leaf Trading Cards.
How can nearby telecommunications providers like Talley Inc and T-Mobile help me when visiting Astound Lewisville?
Talley Inc and T-Mobile are nearby telecommunications and mobile phone stores that can complement your Astound services with additional IT, repair, or mobile solutions.