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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.0
891 reviews
5 stars
426
4 stars
24
3 stars
16
2 stars
17
1 star
408
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing long wait times and unhelpful responses.
Technician Performance
Technicians received high praise for their professionalism, efficiency, and helpfulness during installations and repairs.
Internet Reliability
Several reviews highlighted issues with internet reliability, including frequent disconnections and poor service quality.
Pricing Concerns
Customers expressed frustration over hidden fees and unexpected price increases, leading to dissatisfaction with overall value.
Installation Experience
Most customers reported smooth installation processes, with technicians providing clear explanations and support.
- JHJennifer Hernandez2 days ago1.0The price increase is tremendous! If you get their services please be aware of when your promotional offer is expiring!
- EDE DubNov 5, 20255.0Astound has been great for the area I’m In you can’t beat the coverage or the connection love it
- TATiffany AlbergoNov 3, 20255.0Excellence service ! Kenny was great and helped us up and running, very very grateful!
- JSJ SantanaOct 26, 20251.0Avoid This Internet Provider at All Costs! I work remotely, and this has been the worst internet service I’ve ever experienced. I live in a new area, so I don’t have many options—but I would never recommend this company to anyone. The service constantly drops, they keep “breaking” towers, and customer service is basically nonexistent. To make things worse, they overcharge and provide zero accountability. If it rains, your connection is gone. And when you call, they’ll just make up excuses with no timeline for when it’ll be fixed. I honestly hope they get bought out by a company that actually knows how to run an internet service. If you’re moving to the Lewisville area—do not get stuck with this provider or their rebranded “new name.” It’s the same unreliable, overpriced internet garbage.
- WTwelby tsangOct 22, 20255.0Was hesitant at first. Never heard of this company, but with the other company raising my price 3X without prior notice I had no choice but to switch. And now I’m glad I did. No problem since install, and decided to add a phone. A complicated install that took three days but Kenny did the magic.
Frequently Asked Questions About Astound | Lewisville
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on their internet services?
Yes, Astound offers a 2 year price lock on any internet speed plan.
Do I need to sign a contract to get internet services with Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound Internet?
Yes, you can use your own modem/router for speeds up to 1500 Mbps, following recommended guidelines for speeds above 1 Gig.
What internet speeds are offered by Astound Broadband?
Astound offers several speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on your area.
Is fiber internet available from Astound Broadband in Lewisville?
Yes, Astound offers fiber-powered internet with speeds up to 5 Gig in select locations.
Does Astound provide self-installation options for their internet service?
Yes, customers can self-install Astound modems by following the self-installation guide, though other equipment may require a technician.
What are the Astound Lewisville business hours?
Astound Lewisville is open Monday through Friday from 9:00 AM to 6:00 PM and closed on weekends.
What nearby restaurants can I visit before or after visiting Astound Lewisville?
Nearby dining options include Jimmy John's, Taco Bell, Raising Cane's, Culver's, Blaze Pizza, Panera Bread, and In-N-Out Burger.
Are there nearby stores or shops near Astound Lewisville where I can shop or run errands?
Yes, nearby stores include Ethan Allen furniture store, 7-Eleven convenience store and gas station, Zuri Furniture distribution centers, and Leaf Trading Cards.
How can nearby telecommunications providers like Talley Inc and T-Mobile help me when visiting Astound Lewisville?
Talley Inc and T-Mobile are nearby telecommunications and mobile phone stores that can complement your Astound services with additional IT, repair, or mobile solutions.