Business Details
About
Internet Service ProviderCable & Satellite Television ServicesBusiness Internet ServiceWiFiTelephone CompanyBlue Ridge Communications
Blue Ridge provides reliable and affordable high-speed internet, advanced WiFi, streaming and TV, security, and phone services to homes and businesses throughout Northeastern Pennsylvania and parts of New York. Products available include speeds up to 2 Gig, Unlimited Data, HomeFi whole-home WiFi by eero, eero Plus, Smart Home Security, Blue Ridge Stream, Blue Ridge Mobile, Premium Streaming Services (HBO Max and EPIX), Local Live TV, HD Channels, 4K Streaming, Cloud DVR, Premium TV, Music Channels, Spanish Channels, Unlimited Local and Long Distance Calling, Over 10 included Calling Features, Online Account Management, and much more.
Location
Hours
Reviews
2.6
152 reviews
5 stars
34
4 stars
19
3 stars
14
2 stars
16
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor internet reliability, with constant outages and slow speeds, leading to frustration and dissatisfaction.
Customer Service
While some customers praised the helpfulness and politeness of staff, many expressed frustration over long wait times and inadequate support.
Pricing Issues
Numerous reviews highlighted high prices and frequent increases, with customers feeling trapped due to lack of competition in the area.
Limited Options
The business is perceived as a monopoly in the region, leaving customers with no alternative providers, which contributes to overall dissatisfaction.
- SNSally NewellDec 23, 20251.0Very poor service. The internet constantly shuts down.
- EHElaine HanleyDec 2, 20251.0WORST SERVICE NO WIFI W/O SERVICE 3 DAYS. PAID BILL. Posted my account #; Can't recall #. Short term memory
- LSLisa SzczepaniakAug 31, 20251.0Since getting the new Mandatory boxes our experience has been nothing less than good. For what we are paying the quality should have improved. It's gotten worse!!!! What are you planning to do about it? You're the only game in town and that's not fair. No wonder folks are dropping and going to streaming. We should bill you for time lost on our shows . In fact we are going to keep track of the time lost and want a refund. Figure this out because right now you suck!!
- BSBarbara SmithAug 2, 20251.0Service hours are terrible - 3 days a week! What are people who work supposed to do? Not to mention, now they send you the equipment - you install it, you set it up and they just charge you more! Cost is insane - if you’re a new customer you get a great deal, if you’ve been a very long time customer (because you have very limited options), you just keep paying more for less.
- COChristeen OneillOct 27, 20245.0I was having issues with my Wi-Fi extender. I went to trade it in for the newer model. Customer service was great. They got me a chair and I sat and explained all my different choices and any upgrades that I may need.
Frequently Asked Questions About Blue Ridge
What types of internet speeds does Blue Ridge offer?
Blue Ridge offers high-speed internet with speeds up to 2 Gig.
Which premium TV channels are available through Blue Ridge?
Blue Ridge provides premium TV channels including HBO, Showtime, Cinemax, and Starz.
What are Blue Ridge's service hours?
Blue Ridge is open Tuesday through Thursday from 8:00 AM to 5:00 PM and closed on Monday, Friday, Saturday, and Sunday.
Can I manage my Blue Ridge account online?
Yes, Blue Ridge offers online account management to their customers.
What payment methods does Blue Ridge accept?
Blue Ridge accepts cash, check, Discover, MasterCard, and Visa as payment options.
What types of phone services does Blue Ridge provide?
Blue Ridge offers digital phone services including unlimited local and long distance calling with over 10 calling features.
Does Blue Ridge offer home WiFi solutions?
Yes, Blue Ridge provides HomeFi whole-home WiFi powered by eero along with eero Plus service.
What premium sports packages can I get with Blue Ridge?
Blue Ridge offers NBA League Pass, NHL Center Ice, MLB Extra Innings, and MLS Direct Kick sports packages.
Where is Blue Ridge located and are there any notable nearby places?
Blue Ridge is located at 1310 Route 209, Suite 109, Gilbert, PA 18331. Nearby places include Gilbert Medical Center, West End Fair Association, and Rita's Italian Ice and Frozen Custard, which customers might visit before or after stopping by Blue Ridge.
How can I use nearby travel or shipping services when visiting Blue Ridge?
When visiting Blue Ridge, nearby services like United States Postal Service and UPS Authorized Shipping Outlet provide convenient shipping and mailing options for customers in the area.