Astound | Bethlehem

Reviews

• MM

  Mickie Mclaug

  Nov 15, 2025
  1.0
  Angry and disappointed. The technician changed the land line number without asking us or even telling us what the number is. I expressly told your representative when we switched that I needed the land line to stay the same for my invalid mother to call me. I didn't even realize until Saturday that you had changed the number. I am IRATE as a neighbor of my mother's had to locate me because my mother needed medical attention and couldn't get a hold of me. This is horrible and I regret changing to Astound
• AM

  Amanda Markwith

  Nov 11, 2025
  1.0
  I have been waiting for Astound to send out their team to fix exposed wires for our internet connection in our front lawn since September 10th. I have called astound customer service not exaggerating 9 times since September to resolve this issue. every single employee tells me a different message- I am always told we will be sending someone out and they will be contacting you. No one has ever contacted us or showed up. I am at capacity and ready to switch to Verizon after being an RCN user for years prior to astound taking over. I demanded to speak to a supervisor and was told that they would contact me. They once again did not call back. This is beyond frustrating and unacceptable. I would not recommend their services to others after this nightmare that is still not resolved and it is November. Do better and actually resolve your customers issues so they dont have to call back and wait on hold for 30 minutes every time they contact customer service especially over 9 times for the same issue. Update: on my ninth call in I waited 25 minutes to finally speak with an agent who told me they would try to get me in touch with a supervisor. After waiting another 15 minutes after I told them I had an appointment that I would need to go to they then connected me to a supervisor. I waited for five minutes with no answer on the supervisor line. so now I will have to call back and repeat the process for the 10th time
• MM

  Mike Munch

  Nov 5, 2025
  1.0
  Do not get their services. I've had Astound/RCN for many years and had been very happy with them. Astound recently switched from cable to a wifi-based TV service and it is a big disappointment with the constant buffering. It is a way for them to sell you more wifi equipment in your home. The TiVo service is terrible. In order to appease programming companies, you can no longer fast forward shows. Many of the "available" shows on TiVo can only be watched if you have Amazon Prime, Hulu, Disney+, Apple TV, Tubi, and a bunch of other costly apps. It is no longer real cable, just another expensive streaming service.
• DL

  Devon Lotito

  Oct 30, 2025
  1.0
  My experience with Astound was extremely disappointing due to the following issues: I was charged for months for something that I was not getting. To make this error right I was quoted a rate of $78.27/month for 12 months. The very next month, the bill increased to $123.27. Ineffective Customer Support: I was turned away from a local office and forced into a lengthy and unproductive call with a remote agent. Lack of Written Confirmation: When I called to correct the error, customer service made a similar verbal offer but refused to provide any documentation or email confirmation, making the offer unreliable. Difficult Cancellation Process: Canceling my service required a 90-minute phone call that did not result in a resolution. Instead, I must now wait up to 48 hours for a callback simply to ensure my service is terminated and I am not billed further. (They never called) I have since switched to another provider and would caution others to monitor their billing and service agreements with this company very closely.
• JR

  Joshua Reppert

  Oct 22, 2025
  1.0
  Constantly had issues with service in my area and internet going out. Had to unplug my router several times a week to get it to restart. They even came and replaced the router with a brand new one, and supposedly re-did the line in my yard. It worked a little better but not great. On top of that, my bill had gone up over 60% for basic internet. I know I am not the only customer dealing with these issues as I constantly get notifications on my ring neighborhood app that internet is out again for Astound. I recently cancelled my service with them because I got a great deal through Verizon with my cell phone plan. Works phenomenal and is $90 cheaper per month! I called astound to cancel and was notified that although I cancelled halfway through the month, I am still going to be charged the full amount next month because they do not pro- rate. Also had to return the router myself to their location in person. The company is essentially making an entire months worth of billing although they will not be providing service for two weeks. On top of that, I had never called to complain about service being out or get credits for all the downtime and inconvenience I had. I just dealt with it for as long as I could. I will not recommend this company to anyone, seek other options. UPDATE: Astound sent me a review to my email about my interaction with customer service, which I rated low as well. Today I missed a call from them so called back and had to re explain my situation to the a new customer service rep. She then proceeded to tell me the same thing I already knew about them not pro rating my bill even though there will be 18 days in between the date I cancelled my service and my next bill. I asked to speak to the person that tried calling me earlier to see if that individual had a different resolution. They said a supervisor was trying to contact me and had in the notes that she was going to tell me the exact same thing, that they were not willing to help. On top of that I will be charged the new rate that is $50 more expensive than my last, which is what finally caused me to cancel. I explained how since July of 2024 I had 4 bill increases which doubled my bill and there was no reason as to why so many in such a short amount of time for the same terrible service. She also tried explaining to me that I was notified of the bill increase back in September and could have cancelled before the next billing cycle. I let her know I still have the email reflecting the next billing cycle increase from 10/14/25 and I cancelled my service 4 days later once I had shopped around my other options. This company is a joke and I am 4/4 on speaking to customer service reps that clearly read from a company pamphlet and have no care for retention.

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