Business Details
About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
2.7
215 reviews
5 stars
73
4 stars
12
3 stars
10
2 stars
13
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times and unhelpful representatives.
Installation Experience
Several reviews highlighted quick and efficient installation processes, with technicians being friendly and knowledgeable.
Pricing Issues
Customers frequently mentioned unexpected price increases and hidden fees, leading to dissatisfaction with billing practices.
Service Reliability
Numerous reviews indicated frequent service interruptions and unreliable internet connectivity, causing frustration among users.
Positive Staff Interactions
Some customers praised specific staff members for their helpfulness and responsiveness, contrasting with overall negative sentiments.
- JRJack Rubin6 days ago5.0Service was fantastic! Very quick, helpful, and friendly.
- GWGail WilsonNov 14, 20255.0I visited with Chris at the Canby Astound office. Her customer service is above and beyond! She is friendly, knowledgeable and efficient. She is a credit to Astound!
- AEAaron EvansNov 13, 20255.0Cam was professional and got my system setup quickly
- MMManuelNov 13, 20255.0Quick and efficient service - answered all my questions.
- CCCherylNov 8, 20251.0Their faster internet that they talk you into a new box For is constantly going off line. Never worked right from day one. I had them come out after I asked if I would be charged an they said I wouldn't. Then they supposedly fixed it but its still doing the same thing and they charged me to come out. A 40 dollar plan a month for a year. And they keep finding reasons to charge me alot more. Worst service!
Frequently Asked Questions About Astound | Stayton
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet speeds?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services with Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound internet service?
Yes, customers can bring their own modem/router with 1500 Mbps. For speeds above 1 gig, please refer to the recommended guidelines.
How long does it take to have internet service installed at my home?
You can schedule a move up to 30 days before your move-in date. If eligible for self-installation, services can activate as soon as you move in.
Does Astound offer self-installation options?
Yes, you can set up your Astound modem with a self-installation guide. Some equipment requires a technician visit.
What internet speeds are available from Astound Broadband?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, with availability varying by location.
Is fiber internet available from Astound in Stayton, OR?
Yes, Astound's fiber-powered network is available in select locations with speeds up to 5 Gig, providing high-speed internet via optical fiber.
What are Astound Stayton's business hours?
Astound Stayton is open Monday to Friday from 9 AM to 6 PM, Saturday from 9 AM to 1 PM, closed from 1 PM to 2 PM, then open again from 2 PM to 5 PM, and closed on Sundays.
What nearby places can I visit around Astound Stayton?
Nearby you can visit places like Mick & Mom's Pub & Eatery for dining, The Lovin Oven bakery for desserts and smoothies, and Stayton's Hobby Hut for video games and music.
Are there wellness or beauty services near Astound Stayton?
Yes, nearby wellness and beauty services include Elegant Beauty & Esthetics spa, Stayton Acupuncture and Wellness, and Jazmine McGuire beauty salon.