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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Parma. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.1
532 reviews
5 stars
203
4 stars
62
3 stars
37
2 stars
25
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff are praised for being helpful and friendly, while others are criticized for being rude and unhelpful.
Billing Issues
Numerous complaints about unexpected charges, billing errors, and lack of transparency regarding pricing.
Service Reliability
Frequent reports of internet outages and connectivity issues, leading to dissatisfaction among customers.
Sales Practices
Concerns about aggressive upselling and misleading information regarding service plans and promotions.
Staff Performance
While some employees receive high praise for their assistance, others are noted for poor customer interactions.
- JBJames Brown5 days ago5.0These guys are the BEST, really went out of their way for me and treated me right, it's a joy going there!
- ENElizabeth NoelkerNov 11, 20255.0Ordered new Cox phones Very helpful and friendly
- MRmarianna reeseOct 30, 20251.0In the last 6 mos the internet is constantly down. is this ever going to taken care of! Had many service calls with still no resolution! They keep saying they are working on the problem and outages are be coming more frequent. I think it’s really time to change carriers after 40 years you would think you would get better service and customer service! Yikes going in the wrong direction indeed!
- DVdave vanikOct 22, 20255.0Went for wifi pods and was greeted at the door by Norman who helped me through the process he was very nice and helpful and made the visit very pleasant Thanks again for great service
- CCCamila CaetanoSep 16, 20251.0The WORST customer service I've ever experienced. I changed my phone, and they basically are not able to give me a electric sem, and they asked me to change my number• The more basic thing one internet provider should be able to do is this! They couldn't explain me the reason why they can't keep my number• we still have internet with them, but after all these experiences, thinking about switching.
Frequently Asked Questions About Cox Store
What products and services are offered at the Cox Store in Parma?
The Cox Store in Parma offers Apple and Samsung mobile devices, TV and streaming services, home phone products, home internet service, mobile cellular service, cable and streaming service, equipment pickup/drop-off, and bill payment.
What are the opening hours of the Cox Store in Parma?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on some holidays and reduced hours on others.
Where is the Cox Store located in Parma?
The Cox Store is located at 12221 Plaza Drive, Parma, OH 44130.
What payment options are accepted at the Cox Store?
The Cox Store accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What internet and mobile plans can I find at the Cox Store?
You can find ultra-fast Multi GIG Internet and next-generation 5G mobile plans with exclusive offers on Internet + Mobile bundles.
How can I get personalized support at the Cox Store in Parma?
The in-store team provides personalized support to help you upgrade your tech and explore exclusive deals tailored to your needs.
Is the Cox Store associated with Cox Communications?
Yes, the store is a local location of Cox Communications offering their products and services.
Are there any nearby places related to telecommunications or similar services?
Nearby, you can find another Cox Store and Cox Communications office, making it convenient for additional support or services.
What nearby places can I visit around the Cox Store for entertainment or shopping?
Nearby entertainment options include PCI Entertainment Inc and Gameco Inc, which offer event planning and toy store services that you might check out before or after your visit.
How can nearby advertising agencies help local businesses visiting the Cox Store?
Advertising agencies like ClearChannel Outdoor and Lamar Advertising of Cleveland-Akron-Canton nearby can assist businesses with marketing and promotional needs following tech services at the Cox Store.