Cox Store

3.1
532 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Parma. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
12221 Plaza Drive, Parma, OH
44130, United States

Hours

Reviews

3.1
532 reviews
5 stars
203
4 stars
62
3 stars
37
2 stars
25
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff are praised for being helpful and friendly, while others are criticized for being rude and unhelpful.

Billing Issues

Numerous complaints about unexpected charges, billing errors, and lack of transparency regarding pricing.

Service Reliability

Frequent reports of internet outages and connectivity issues, leading to dissatisfaction among customers.

Sales Practices

Concerns about aggressive upselling and misleading information regarding service plans and promotions.

Staff Performance

While some employees receive high praise for their assistance, others are noted for poor customer interactions.
  • JB
    James Brown
    5 days ago
    5.0
    These guys are the BEST, really went out of their way for me and treated me right, it's a joy going there!
  • EN
    Elizabeth Noelker
    Nov 11, 2025
    5.0
    Ordered new Cox phones Very helpful and friendly
  • MR
    marianna reese
    Oct 30, 2025
    1.0
    In the last 6 mos the internet is constantly down. is this ever going to taken care of! Had many service calls with still no resolution! They keep saying they are working on the problem and outages are be coming more frequent. I think it’s really time to change carriers after 40 years you would think you would get better service and customer service! Yikes going in the wrong direction indeed!
  • DV
    dave vanik
    Oct 22, 2025
    5.0
    Went for wifi pods and was greeted at the door by Norman who helped me through the process he was very nice and helpful and made the visit very pleasant Thanks again for great service
  • CC
    Camila Caetano
    Sep 16, 2025
    1.0
    The WORST customer service I've ever experienced. I changed my phone, and they basically are not able to give me a electric sem, and they asked me to change my number• The more basic thing one internet provider should be able to do is this! They couldn't explain me the reason why they can't keep my number• we still have internet with them, but after all these experiences, thinking about switching.

Frequently Asked Questions About Cox Store

What products and services are offered at the Cox Store in Parma?

The Cox Store in Parma offers Apple and Samsung mobile devices, TV and streaming services, home phone products, home internet service, mobile cellular service, cable and streaming service, equipment pickup/drop-off, and bill payment.

What are the opening hours of the Cox Store in Parma?

The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on some holidays and reduced hours on others.