Business Details
1654 East Broad Street 2nd Floor, Columbus, OH
43203, United States
Certified by Social Firm • Feb 08, 2026
(614) 285-6288
Certified by Social Firm • Feb 08, 2026
https://socialfirm.com/
Certified by Social Firm • Feb 08, 2026
About
Certified by Social Firm • Feb 08, 2026
Internet Marketing ServiceInternet Marketing AgencyAdvertising Agency
Social Firm is a digital marketing agency that helps brands & businesses in Central Ohio grow and thrive online. We build effective web presences, simplify and amplify missions, and enable organizations to compete and win in the marketplace. Our team is passionate about impacting our city, economy, and community.
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Certified by Social Firm • Feb 08, 2026
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Certified by Social Firm • Feb 08, 2026
Reviews
4.9
78 reviews
5 stars
75
4 stars
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1 star1
- LFLex FastlaneSep 18, 20255.0Julie and Geno are amazing people! They are knowledgeable, supportive, and honest. From the very start, they made me feel heard and understood, and they offered genuine feedback without any pressure. Exactly the kind of people you want in your corner when you’re looking for guidance and support for your business.
- ALAlexis LiVolsiSep 18, 20255.0I had a consultation with Julie and Geno, and even though their services weren’t the right fit for my needs, I was really impressed with how kind, professional, and generous they were with their time. They took the time to listen, offered thoughtful suggestions, and gave me honest feedback even though they knew I was looking for a different kind of service. It’s rare to find a business that cares this much about helping people, even when there’s nothing in it for them. Highly recommend reaching out if you’re looking for genuine, supportive professionals!
- JEJill EisenbergApr 28, 20255.0I have worked with Matt and team for many years! I appreciate their attention to detail and partnership!
- KGKim GarnerFeb 26, 20255.0If you told me a year ago we’d be getting this many high-quality new clients in the door, I wouldn’t have believed you. The other digital marketing firms we’ve worked with in the past have underdelivered, but not Social Firm. They’ve fine-tuned our messaging, strengthened our online presence, put us in front of the right people at the right time, and since working with them, we’ve seen a steady, increasing flow of qualified prospective clients who actually want to work with us. If you’re in a trust-based industry like ours, you need a marketing partner that understands how to attract serious clients. The Social Firm nailed it. Their work makes my job easier - and fuels our firm’s growth.
- NRNancie RobinsonAug 9, 20235.0Our practice has used them for years now, with no complaints. Their product is excellent. We really like the ability to track our web site visitors and the reports they provide. Phenomenal, professional service! They deliver what they promise and do it excellently!! Highly recommend!!
Frequently Asked Questions About Social Firm
What is a good CTR for display ads?
CTR (Click-through rate) for display ads is measured by dividing the number of ad views by the number of ad clicks, then reflected as a percentage. A healthy industry-neutral CTR will fall between 0.5%-1.0%
What do display ads cost?
The budget for display ads is typically spent using a CPM (Cost per thousand views), CPC (Cost per click) or CPA (Cost per acquisition) model – although there are other options. You can expect to start a campaign spend of approximately $1000/month and escalate from there based on your goals and desired lead generation velocity.
Why use display ads?
Display ads are a great tool to help enhance brand awareness and influence consideration throughout the buyer’s journey. Display ads are also highly measurable and have precise targeting.
Where do display ads appear?
Display ads appear on any websites that have Google AdSense installed. This software will place ads on the site based on user behavior and interest.
Why use Facebook ads?
The use of Facebook ads is a great way to increase social following, enhance brand awareness, influence consideration, and drive sales. Facebook ads also allow for effective targeting and are highly measurable. Facebook is also integrated into a lot of other platforms, so the retargeting ads would show up in their feed.
Where do you create Facebook ads?
You can create and manage ads from your Facebook business manager (facebook.business.com). Although you may need the assistance of a graphic designer to compose artwork for your ads.
When do you pay for Facebook ads?
Facebook bills for ads and boosts in two ways. You will be billed on that date if you reach your billing threshold. You will be billed on your monthly bill date if you do not reach your billing threshold. You can change your billing threshold from $2.00 to $900.00
Who do I contact about Facebook ads?
Anyone that manages a page on Facebook can buy ads by visiting business.facebook.com. The best results often come from professional ad management services from digital marketing agencies that create, buy, and measure ad success on your behalf.
What is social media advertising?
Social media advertising is a social media strategy that appears only on social media websites and apps. Social media advertising uses targeting collected through social media profiles.
How long will it take to get to the front page of Google and other search engines?
The most critical factor when trying to rank on the front page of Google and other search engines is how competitive your keyword is. Keyword rankings matter, and if you’re trying to rank for a less competitive keyword, the turnaround time to appear near the top of the organic search results could be minimal – possibly as soon as in one day!
However, if your keyword or search term is more competitive, meaning lots of other local businesses are using the same keyword, ascending the ranks may take much longer.
What improves my SEO?
There are many factors that can improve your on-site SEO. They range from website content, page titles, alt tags, website load speed, backlinks, bounce rate, and more. Social Firm’s SEO services provide for a thorough SEO audit to assess factors such as site and page structure, content, and backlinking to identify opportunities for improvement.
Where is SEO on a website?
SEO is literally “hiding in plain sight.” It’s implemented throughout your entire website or should be. It is factored into titles, descriptions, and formatting. Almost everything on your website influences your search engine rankings, which is why the quality and relevancy of your content writing is an important part of an effective SEO strategy.
What is search engine optimization (SEO)?
Search Engine Optimization (SEO) is a way of making sure websites show up as close to the top of organic search engine results as possible. Companies use SEO to make sure their website is seen by as many people as possible when they search for something related to the company’s products or services. Examples could be “Local plumbers”, “pizza delivery near me” or “best valentines delivery service”.
Who does search engine optimization?
Search engine optimization is typically performed by SEO companies or whoever is responsible for driving traffic to a website. This is often someone on an internal marketing team, less often the website developer, but also a Columbus SEO services company such as The Social Firm.
What is a Google Business Profile listing?
Google My Business is an online listing that appears when people search for your business name or related keywords on Google. It helps people find and learn more about your business, and it also helps you get found more easily on the web. It has your business’s contact information, hours of operation, and other important information that potential customers need to know.
What is Local SEO?
When a consumer needs a product or service close to home, they will conduct a search for businesses nearby. Local search engine optimization is a way of increasing your website’s visibility in local search engine results. It involves optimizing your website, making sure it has a lot of local content, and making sure it’s listed in all the right local directories so it’s easy to find. For example, someone looking for food delivery might search “pizza delivery near me” or “sushi delivery columbus”.
What makes a successful email marketing campaign?
A successful email marketing campaign consists of many moving parts. First, your subject lines must entice subscribers to open your emails. Second, the email copy must speak directly to your targeted audience. Connect with your audience by providing a solution to a problem, helping them overcome an obstacle, or sharing a testimonial from a customer just like them. Lastly, a great email marketing campaign always has a clear call to action.
How do I get email subscribers?
There are many ways to build an email list. Offering your audience something in return for their email address is the most effective strategy. For example, offering a percent off their purchase or providing a useful PDF download is a great way to encourage email subscriptions on your website. Not only will this build your email list, but it will also bring you qualified leads.
What email marketing service is best?
There are tons of email marketing services that offer similar features. Our top three picks for small businesses based on research, experience, and reporting are Active Campaign, Mailchimp, and Hubspot. However, the best option can vary based on your industry and budget.
What does having a secure website mean?
Ensuring a safe & secure website (https) will help protect against spyware, malware, and other forms of hacking. Without a secure website, Google will lower your credibility and decrease your search results ranking.
How do I create quality content for my website?
Creating quality content for a website takes time. You should start with a story-driven approach that connects with your audience and identifies their struggles as a consumer. Then, you will want to position yourself as the expert and guide them on a journey to becoming a customer. Additionally, you’ll want to make sure your content is SEO optimized.
How much does a small business website cost?
Our themed 1 to 4-page micro websites start at $150/mo, and our 5-20 page small business websites start at $300/mo. In general, it depends on your industry and website capabilities. If you are on a tight budget, look for a marketing or web design agency that works with small businesses and offers payment plans as a part of their pricing structure.
What are the most important features of a website?
Websites should be easy to navigate and user-friendly. Your website should have a professional design and story-driven copy that guides the audience on their journey to becoming customers. It’s important to have clear calls to action throughout each page to guide your visitors to take action.
What makes an effective graphic design?
Effective and professional graphic design captures your targeted audience and conveys a clear message to achieve the desired outcome.
Who needs a logo design?
Any person or entity communicating with others as an entity needs a logo. A few examples are small businesses, service providers, and nonprofits.
Why is logo design important?
Effective logo design influences a brand’s position in the market and communicates culture and value to potential buyers. A powerful logo design can convey a company’s brand effectively in less than an inch of space.
How much does a logo design cost?
Depending on the level of detail in your logo design, prices can range anywhere from $750 to tens of thousands of dollars and beyond. The increase in cost is usually associated with an experienced design team, market research, focus groups, or additional design elements that fall into your overall brand needs.
Can paid media be converted to earned media?
In a way, yes, if done correctly. Paid media is media that is paid for on traditional formats (tv, print, radio) or on digital (Facebook, Google, Amazon), and earned media is more of a “word of mouth” campaign. The reason why you wouldn’t want to rely solely on earned media is, not all comments on your business might be positive, and paid media also helps to build brand recognition. Powerful search engine optimization can help you acquire strong earned media mentions.
How important is web design to my paid digital marketing efforts?
This is an important question, and the answer is it ALL starts with the website. Spending your hard-earned money to drive leads to a website that is not set up to convert is like setting fire to a stack of cash. There are so many things to consider when hiring web developers for the design and development of your website.
The first consideration is not only relevant content but optimized content. Search engines like Google and Bing look very closely at your on-page content on your website before considering where your SEO search results should be. Having powerfully written on-site content has never been more important when it comes to your website design.
A strong and clean website design filled with well placed calls-to-action will ensure as you experience more traffic, that traffic will also convert to more leads and more customers. Well-placed imagery including your logo and branding will leave a lasting impression.
A well-developed website that includes strong keyword strategies well set-up analytics for data capture will help you measure your digital marketing campaigns so there is no wasted campaign spend.
As a web development and web design company in Columbus, Ohio, Social Firm has a talented team of strategists, content writers, and designers that specialize in web design and development to help make your online digital strong and ready to convert.
Is search engine optimization an important part of my paid digital marketing efforts?
Strictly speaking, search engine optimization and paid digital marketing are two distinctly different digital marketing tactics. However, for lead generation efforts, they often work in tandem with each other.
Strong search engine optimization is attained through many ways, and is the long term result of great online content, a well managed and maintained backlinking strategy, as well as many more search engine optimization tactics. Done well, search engine optimization can allow you to spend less and less over time on your paid digital advertising efforts. The end result of good search engine optimization is coming up on page one of your desired keyword searches.
Paid digital marketing, mainly Google ads, circumvents the need for strong search engine optimization and gets you to the top of searches NOW based on how aggressive your ad spend levels are. However, it’s important that the pages you’re driving your paid digital marketing to have great content. As we know, well-written content is often a result of a strong search engine optimization strategy in place.
Digital marketing agencies with your best intentions in mind will recommend not only a strong paid media strategy, but a strong and ongoing search engine optimization strategy as well.
As a digital marketing firm that specializes in digital services such as search engine optimization and paid digital media, let Social Firm help you create a powerful digital marketing strategy that works for your local businesses.
What are the main channels for paid media in digital marketing?
Paid media can be broken down into three main channels: paid search, paid social, and display advertising. Each has its place in an ROI-driven digital marketing campaign.
Social Media Ads
Facebook, LinkedIn, and TikTok for business, are the ones that should be on a radar.
Search Ads
Google is the king when it comes to running any sort of ads. With owning nearly 70% of market share and a ROI of almost 200%, one can see why.
Display Ads
Facebook Audience Network and Google Display Network are great because of how they are linked to hundreds of other sites.
What is paid media?
Paid media is any form of advertising that you pay for in order to get in front of your audience. Paid media includes TV ads, print advertising, sponsorships, and other types of media. In digital marketing, paid media includes pay-per-click (PPC) ads, paid social media ads, and search engine marketing (SEM).
What is the difference between paid media, owned media, and earned media?
The main differences between paid, owned, and earned media is that paid media requires payment to gain exposure. While owned media is any online property a brand or company owns and controls. Finally, earned media is any type of content created about the brand, but without the brand’s involvement.
Why is paid media important?
Paid media is important for your business growth because it helps you get your message out to potential customers. By paying for advertising, you can reach more people and make more sales. Paid media can also help you target your message to the right people, so you get the most out of your money.
Also, paid media shouldn’t be confused with “earned media.” The latter refers to media placements generated by public relations efforts such as feature stories in newspapers, magazines, and online outlets, as well as news stories on television, radio, guest blog posts, etc., which doesn’t require any payment.
Can digital marketing replace traditional marketing?
For now, traditional marketing and digital marketing work in tandem, and can produce impressive results. As technology advances and the vast majority of consumers embrace it, it’s expected that digital marketing will be an increasingly important way for your brand to remain relevant and grow a larger audience. Though more and more, paid advertising in the digital space is out-pacing traditional advertising such as print and outdoor display advertising.
How does digital marketing help to grow your business?
Digital marketing incorporates a slew of tactics that together offer your company tremendous benefits. Digital marketing agencies like Social Firm can provide web design and web development, online advertising, e-commerce SEO, market research, and social media marketing so you gain better information about consumer behavior. Our digital marketing agency can also consult on graphic design, display advertising, lead generation, email marketing, review management and more.
How important is web design to my digital marketing?
This is an important question, and the answer is it ALL starts with the website. Spending your hard earned money to drive leads to a website that is not set up to convert is like setting fire to a stack of cash. There are so many things to consider when hiring web developers for design and development of your website.
The first consideration is not only relevant content, but optimized content. Search engines like Google and Bing look very closely at your on-page content on your website before considering where your SEO search results should be. Having powerfully written on-site content has never been more important when it comes to your website design.
A strong and clean website design filled with well placed calls-to-action will ensure as you experience more traffic, that traffic will also convert to more leads and more customers. Well placed imagery including your logo and branding will leave a lasting impression.
A well-developed website that includes strong keyword strategies well set-up analytics for data capture will help you measure your digital marketing campaigns so there is no wasted campaign spend.
What additional services does Social Firm offer that compliments digital marketing efforts?
Not only is Social Firm a digital marketing agency, we also have amazing designers. Our designers not only help with web design and web development, they also excel at brand development, logo design, collateral design and more. This makes Social Firm, a digital marketing agency in Columbus, Ohio a very turn-key marketing agency for local businesses.
What are some of the most popular digital marketing strategies?
There are many components to creating a successful digital marketing strategy. A host of marketing tools, specific processes, and a disciplined approach to gathering research and acting upon it combine to make successful campaigns. Among the key components of digital marketing are search engine optimization, paid advertising, email marketing, social media marketing, google ads management, link building, creating optimized content as well as video content, reputation and review management.
Utilizing these tools and processes to manage your marketing efforts requires discipline and careful coordination. To ensure you’re getting the best results, you should work with an experienced digital marketing firm that knows the industry trends and can use that knowledge to help you reach your target audience.
What are the benefits of review management?
These days, many customers check out reviews of your company or products before committing to making a purchase. That’s why monitoring your customer reviews is critical to building, and then protecting your online reputation.
What exactly can a digital marketing agency do for my business?
A digital marketing agency has a full suite of lead generating tactics and tools that can help grow your business and drive traffic to your website through an analytical and data-driven approach to digital marketing. Some, but not all of these digital marketing tactics include web design, web development, digital advertising, search engine marketing (also known as pay-per-click and formerly Google Adwords), social media advertising, social media marketing, social media management, local SEO, Google Analytics setup, link building, email campaigns, reputation management, lead tracking and more.
What is digital marketing strategy and its processes?
The strategy for digital marketing involves setting up actions that are performed online in order to reach a set business goal. The process of this is in six steps:
1. Research and define the goals
2. Collect data about your audience
3. Generate leads
4. Nurture those leads
5. Take care of past clients
6. Set up marketing automation
What is review management?
Review management is a way of managing what people say about your business online. It includes collecting reviews from customers, monitoring what is said about your business on social media and other websites, responding to customer feedback, and using that feedback to shape your digital marketing strategy.
What is the difference between review management and reputation management?
The primary difference between review management and reputation management is that one is proactive while the other is reactive. With review management, you’re actively encouraging your customers to engage with you by writing a review of your goods or services. This gets them involved and helps them bond with you. Often with reputation management, the company or vendor has received a bad review and is now in the position of having to manage the fallout, or perform a “clean up.” The response is reactive as opposed to proactive. Both, however, are extremely important to your company’s success.
When should I start digital marketing for my business?
Ideally, once you have a solid idea of what you want to pursue and have a business plan, you should contact a digital marketing firm. The digital marketing experts at Social Firm have created successful campaigns for small businesses for over a decade, managing their graphic design, web design, lead generation, online marketing, social media strategy, google ads management, search engine optimization, and more.
Our ROI-driven digital marketing approach has helped dozens of local businesses increase website traffic and achieve marketing success.
Why is digital marketing important?
Digital marketing is important because it helps businesses reach more people and get their message out. It also helps businesses connect with customers in new and exciting ways. With digital marketing, businesses can track how well their campaigns are doing, and make any adjustments necessary for success. By using digital marketing, businesses can reach more people with their message and build relationships with their customers.
How does search engine optimization work?
Getting better search engine results is all about helping search engines like Google, Bing and others understand what your content is about. This is done by selecting the right keywords, writing descriptive titles and meta descriptions, and including links to other relevant pages on your website. This helps search engines know what your content is about, so they can show it to the right people when they search.
How can content marketing help a business?
Content marketing is important because it answers your audience’s questions and helps you build trust, develop relationships, improve conversions, and drive results. In today’s age, customers expect high-quality, consistent content from their favorite brands and organizations.
Is content marketing the same as copywriting?
Content marketing means creating and sharing valuable free content to attract and convert prospects into customers — and customers into repeat buyers. The purpose of copywriting is to convince a reader to feel a certain way or take a specific action.
What are examples of content marketing?
Content marketing examples include media like newsletters, podcasts, social media posts, infographics, and videos. All of these forms of content are meant to provide useful and relevant information that delights users and attracts them to your brand to generate leads.
What are the five essential elements of a content marketing strategy?
These five essential elements include:
1. Have a clearly defined audience.
2. A content marketing strategy with SMART (Specific, Measurable, Achievable, Realistic, Timely) goals.
3. Clear value proposition.
4. Branding.
5. Metrics for success.
What is a good content marketing strategy?
An effective content marketing strategy should have these five core elements to be successful: audience personas, brand positioning, owned media value proposition, business case, and an action plan. Let’s see why these elements are essential and how you can start implementing each of them.
Why does content marketing work?
Content marketing works by offering readers informative and useful material that provides insight and value. Using blogs, eBooks, social media posts, graphics, and videos, content marketing attracts potential customers, keeps them engaged, and moves them further along the sales funnel.
Is it easy to launch an email marketing campaign?
Launching an email marketing campaign isn’t super difficult, but it does require some planning and set up. You’ll need to create an email list of people you want to send your emails to, create the content for your emails, design the emails, and then send them out. It can take some time to do all of these things, but with the right tools, knowledge, and email marketing services such as those provided by the digital marketing firm, Social Firm.
What are some of the more popular email services?
Some of the most popular email services are Act-On, Active Campaign, AWeber, Constant Contact, Hubspot, Keap®, Mailchimp®, and Sendinblue. Regardless of the technology you’re using, the most important aspects of email marketing are the campaign setup, list building and hygiene, development of your messaging, and automation. Assuring that these aspects are managed and monitored properly is the key to a successful campaign.
Why is email marketing important for e-commerce?
Email marketing allows for the development of brand awareness, the building of credibility, and establishing trustworthy relationships with the customer. Also, it is a perfect way to generate leads, drive more sales, and boost website traffic.
Are there different types of CRMs?
Yes, there are three types, operational, analytical, and collaborative.
Operational CRMs use automation and data management to serve every aspect of your customer relation strategies. It streamlines customer relationship processes and applies them to the main business process. It helps businesses get leads, change customers into contacts, and offer the service needed to keep customers.
Businesses use this software because it invariably brings two concrete benefits: more sales and more loyal customers. Operational CRM applications include tools for every branch of a business and every role in an organization.
Analytical CRM helps businesses better understand customer data and interactions with your business. It is a great resource to turn vast amounts of data into useful information.
Collaborative CRM links a team and departments to share data and deliver a unified customer experience.
Is it necessary to have a CRM?
Many businesses have found customer relationship management to be a necessary component of their growth strategy. Businesses need a CRM system to make sure they’re keeping in touch with their customers, understanding their needs, and providing the best customer service possible. So, if you have a business, it might be worth looking into getting a CRM system or working with a professional CRM automation team, like The Social Firm in Columbus, Ohio.
What is a CRM?
A Customer Relationship Management system denotes strategies and software that enable a business to develop, organize and optimize its customer relations.
What is CRM automation?
Customer Relationship Management automation is defined as the process of automating sales and customer service functions to help a business track and manage their engagement efforts with current and prospective customers. It enables a sales team to save time, nurture leads, and convert customers faster by automating tedious sales processes.
What is the difference between CRM and marketing automation?
One of the main differences between CRM and automation is who they target. CRM is primarily sales-focused, while marketing automation is more for the marketing aspects of your business. CRM and automation are tools often used together, CRM for the gathering of information about customers, their interests, and interactions with the business, and marketing automation for tasks such as list development, email marketing and e-blast deployment.
What services does Social Firm offer to help businesses grow online?
Social Firm offers services including website design, digital marketing, advertising, graphic design, local SEO, email marketing, social media advertising, and more to help businesses grow online in Central Ohio.
What are Social Firm's business hours?
Social Firm is open Monday through Friday from 8:30 AM to 6:00 PM and closed on Saturdays and Sundays.
Where is Social Firm located?
Social Firm is located at 1654 East Broad Street 2nd Floor, Columbus, OH 43203, USA.
How can I contact Social Firm?
You can contact Social Firm by phone at +1 614-285-6288 or +1 614-662-4023, or by email at hello@thesocialfirm.com.
Does Social Firm require appointments for their services?
Yes, Social Firm requires appointments and also offers online appointments.
What payment options does Social Firm accept?
Social Firm accepts American Express, Cash, Check, Discover, Invoice, MasterCard, and Visa for payment.
What is the typical cost range for Social Firm's website design services?
Their themed micro websites start at $150 per month for 1 to 4 pages, and small business websites with 5-20 pages start at $300 per month, depending on industry and capabilities.
What nearby places can I visit when going to Social Firm?
Nearby you can visit Franklin Park, a great park for relaxation and activities, and the Columbus Metropolitan Library - Martin Luther King Branch for reading and community events.
Are there nearby dining options close to Social Firm?
Yes, Near East Cafe is nearby offering cafe items, smoothies, and coffee, making it a convenient spot for a meal or drink before or after your visit.
What local services are available near Social Firm that clients might find useful?
Clients can find services such as legal assistance at Erney Law, pet store at Crawford's Canine Services, and beauty treatments at Prissy Bee Beauty and Simply Bliss spas nearby.
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