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Stay a step ahead at your Cox Store in Las Vegas. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and poor service experiences.
Wait Times
Numerous reviews highlighted excessive wait times, with customers expressing frustration over slow service and inadequate staffing during busy periods.
Product Issues
Several customers reported issues with internet reliability and equipment, leading to dissatisfaction with the service provided.
Staff Friendliness
Despite service issues, many customers noted that staff members were friendly and polite when they received assistance.
Pricing Concerns
Customers frequently mentioned high prices and dissatisfaction with the value of services compared to competitors.
GB
Gayleene Ballenger
Dec 26, 2025
2.0
No one ever answered phone!! No help whatsoever...2 stars because I have personally gone into store and most are helpful then.