Cox Store

3.4
724 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Las Vegas. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
9240 W. Sahara Ave, Las Vegas, NV
89117, United States

Hours

Reviews

3.4
724 reviews
5 stars
323
4 stars
91
3 stars
59
2 stars
50
1 star
201

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Long Wait Times

Many customers reported long wait times for service, leading to frustration and dissatisfaction.

Internet Reliability

Numerous reviews highlighted issues with internet reliability, including slow speeds and frequent outages, contributing to overall dissatisfaction.

Billing Issues

Customers expressed frustration over unexpected billing increases and difficulties in resolving billing-related problems.
  • TO
    Thomas ODonnell
    Dec 22, 2025
    1.0
    Unbelievably long process and wait just to return equipment. Staff not friendly and political news on TV instead of something neutral.
  • RH
    Rene Hurwitz
    Dec 8, 2025
    1.0
    If I could give zero stars I would. These people have the worst customer service. They are incompetent and don't even understand their products. Their sales people are predatory and signed my mom (81 yrs old) up for hundreds of dollars worth of services she didnt' need (redundant services) and sold her a phone and signed her up for a phone plan that was terrible for her. They wouldn't take the phone back and basically forced us into a contract unless we purchased their phone outright. I hate this company and everyone that works for them.
  • JM
    J M
    Dec 1, 2025
    5.0
    Shawn solved our problems instantly! He is awesome!
  • CK
    Candace Kochmann
    Dec 1, 2025
    5.0
    I had an excellent experience. I was greeted upon entering waited maybe 15 min. They took my equipment for return, processed my service discontinuation and I was able to leave. I have already received email confirmation my equipment was returned. No complaints
  • MK
    mary kidwell
    Nov 29, 2025
    5.0
    I was at this store today and had to get all my data switched from one phone to my new phone. Alma did a fantastic job and got it all done. She was very patient and checked on the progress from time to time. Cox sends the phone to you and expects that you will be able to do all that transfer stuff. That is not realistic. I sure do appreciate Alma. Thank you, Alma!

Frequently Asked Questions About Cox Store

What products and services are available at the Cox Store in Las Vegas?

The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, Apple and Samsung mobile devices, home Internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment services.

What are the regular operating hours of the Cox Store at 9240 W. Sahara Ave?

The Cox Store is open Monday through Saturday from 10:00 AM to 7:00 PM and closed on Sundays.