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Cox Store

3.3
(344 reviews)

Business Details

(402) 932-0032

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Papillion. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
7640 Towne Center Parkway, Papillion, NE
68046, United States

Hours

Reviews

3.3
344 reviews
5 stars
148
4 stars
36
3 stars
28
2 stars
23
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report rude and unhelpful interactions.

Billing Issues

Numerous customers expressed frustration over unexpected charges, billing discrepancies, and rising costs, leading to dissatisfaction with the company's pricing practices.

Service Reliability

Many reviews highlight frequent internet outages and unreliable service, contributing to overall dissatisfaction with Cox's offerings.

Store Experience

While some customers had positive experiences in-store, others reported long waits and unprofessional behavior from staff, indicating inconsistency in service quality.
  • A4
    Aper79 46
    Feb 16, 2026
    1.0
    Watch out; there's a $50 dollar extra fee for unlimited data, and then they slap on "Cox Complete Care" for another extra $10 without telling you. Garbage service.
  • GE
    Gabe Evans
    Jan 17, 2026
    5.0
    I unfortunately don't have a name, but the local technician from this store was GREAT to work with! He helped us get everything set up and addressed connection issues promptly. Thank you Cox for helping us get settled with internet in our new home!
  • RD
    Roger Drews
    Jan 10, 2026
    1.0
    The agent in the store was fine. It's Cox internet service that stinks. I canceled my Cox service and switched to T-Mobile Fiber.
  • ND
    Nelson Rafael Agüero duran
    Jan 5, 2026
    5.0
    Buen servicio al cliente se los recomiendo
  • CR
    ConnieDan Reardon
    Dec 31, 2025
    1.0
    Horrible, just horrible customer service! Do not recommend. My bill went up $160 and they stated to call back another day for a better discount. Bu-Bye Cox.

Frequently Asked Questions About Cox Store

What services does the Cox Store in Papillion offer?

The Cox Store offers home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.

What types of mobile devices are available at this Cox Store?

The store offers Apple and Samsung mobile devices.

Brand Certified Facts from Cox Store

Cox Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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