Cox Store

3.3
342 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Papillion. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
7640 Towne Center Parkway, Papillion, NE
68046, United States

Hours

Reviews

3.3
342 reviews
5 stars
147
4 stars
36
3 stars
28
2 stars
23
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual employees for their helpfulness, while many others report rude and unhelpful interactions.

Service Reliability

Numerous customers express frustration with frequent internet outages and unreliable service, leading to dissatisfaction with the overall experience.

Pricing Issues

Many reviews highlight concerns over rising prices, unexpected charges, and a lack of transparency regarding billing practices.

Store Experience

While some customers report positive experiences in-store, others mention long wait times and unprofessional behavior from staff.
  • ND
    Nelson Rafael Agüero duran
    6 days ago
    5.0
    Buen servicio al cliente se los recomiendo
  • CR
    ConnieDan Reardon
    Dec 31, 2025
    1.0
    Horrible, just horrible customer service! Do not recommend. My bill went up $160 and they stated to call back another day for a better discount. Bu-Bye Cox.
  • ZH
    Zachary Henk
    Dec 3, 2025
    5.0
    Very smooth sailing, they had me in and out super quick and were very nice doing it. Thanks again!
  • EK
    Elsita Kahn
    Oct 23, 2025
    5.0
    I just got a new apartment and cox provides WiFi for it. I worked with a new hire named Alex and she was great. The manager Frank was very kind while training her also. Nice to see employees being treated well
  • JS
    jeremy styers
    Oct 13, 2025
    1.0
    Cox is the worst company you could deal with. They charge you $100 just to have a technician fix any issues. Even if the issue is with Cox wires/equipment. A company should never charge a customerfor such things. Maintenance of equipment is part of operating costs and is already factored into the service price customers pay every month. To charge another $100 for the company's own maintenance issues is just absurd. Oh and I have yet to get reliable Internet. So their service doesn't even work. Cox should be shut down.

Frequently Asked Questions About Cox Store

What services does the Cox Store in Papillion offer?

The Cox Store offers home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.

What types of mobile devices are available at this Cox Store?

The store offers Apple and Samsung mobile devices.