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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Papillion. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.3
339 reviews
5 stars
145
4 stars
36
3 stars
28
2 stars
23
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance.
Technical Issues
Frequent complaints about unreliable internet service and regular outages were noted.
Billing Problems
Customers expressed frustration over unexpected charges, billing errors, and lack of transparency regarding pricing.
Employee Performance
While some employees received praise for their helpfulness, others were criticized for being condescending and unprofessional.
Store Experience
In-store experiences varied, with some customers reporting long wait times and poor service, while others had positive interactions.
- EKElsita KahnOct 23, 20255.0I just got a new apartment and cox provides WiFi for it. I worked with a new hire named Alex and she was great. The manager Frank was very kind while training her also. Nice to see employees being treated well
- JSjeremy styersOct 13, 20251.0Cox is the worst company you could deal with. They charge you $100 just to have a technician fix any issues. Even if the issue is with Cox wires/equipment. A company should never charge a customerfor such things. Maintenance of equipment is part of operating costs and is already factored into the service price customers pay every month. To charge another $100 for the company's own maintenance issues is just absurd. Oh and I have yet to get reliable Internet. So their service doesn't even work. Cox should be shut down.
- JGJustin GrashornSep 19, 20251.0Besides cox communication in generally being aweful, I was in the store returning equipment since I canceled services. A salesman at the store was lying to a customer about other service providers in the area and calling them ripoffs I held my tongue about the blatant falsehoods he was spewing. Hopefully this reaches people looking for internet service and people do their own research and not fall for these shotty at best sales practices as well as don't let yourself be taken advantage of here.
- EAELI ANTONOVSep 8, 20251.0Phone customer service is the worst. No one was able to help me with my issue
- MFMike FerringAug 18, 20251.0I would love to leave zero stars but you absolutely can’t so one star they get. Cox is a terrible company does not care about their customers whatsoever. I’ve been a loyal customer of Cox for well over 18 years had some issues with our Internet came to the solution store got new product because they said our stuff was outdated put in the new stuff still doesn’t work schedule to check to come out on Saturday just to have the appointment canceled Then rescheduled for Monday. Technician lied said they came to my house, rang the doorbell and called me and did not spent two hours on the phone with them to get no help whatsoever taking time off of work for this just to get the runaround. Go to the Cox solution store where the manager Frank, who was less than helpful Telling me we’re just a store. We don’t have any control over that. I asked for phone numbers asked for his bosses phone number refuse to give it to me 10 out of 10 would not recommend Cox communication services for anything.
Frequently Asked Questions About Cox Store
What services does the Cox Store in Papillion offer?
The Cox Store offers home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.
What types of mobile devices are available at this Cox Store?
The store offers Apple and Samsung mobile devices.
What are the regular opening hours for the Cox Store in Papillion?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and it is closed on Sundays.
Are there any holiday hours or closures for the Cox Store?
Yes, the store is closed on November 27, 2025, December 25, 2025, and January 1, 2026. On December 24 and December 31, 2025, it is open from 10:00 AM to 4:00 PM.
What payment options can customers use at the Cox Store?
Customers can pay using American Express, cash, check, Discover, Mastercard, and Visa.
Where is the Cox Store located in Papillion?
It is located at 7640 Towne Center Parkway, Suite 101, Papillion, NE 68046, USA.
How can I contact the Cox Store in Papillion?
You can call them at +1 402-932-0032 for inquiries and support.
Are there any beauty salons near the Cox Store that customers might visit before or after?
Yes, nearby beauty salons include Cassie at CC Salon, Mystic Cut & Color, SK Esthetics, Nickieology Salon Studio, Hair by Nancy, Brandi Wilke Hairstylist, Modern Men, Spektrums Studio 12, Amanda's Shear Perfection, Wicked Undertone Salon, Sola Salon Studios, and Megan's Cutting Edge.
What clothing stores can customers find near the Cox Store in Papillion?
Nearby clothing stores include Maurices, LOFT, Torrid, Carhartt, and Victoria's Secret, all offering a range of women's and men's apparel and fashion accessories.
What nearby places can help me find the Cox Store or enjoy after my visit?
Popular nearby places include Wine Cellar 510, a wine bar and liquor store; Portrait Innovations for photography; and Copps Pizza Sports Bar & Grill for dining and socializing.