Cox Store

Reviews

• SP

  Scott Paskewitz

  Feb 24, 2026
  1.0
  We have been Cox customers in Omaha for nearly 30 years, which is why this recent situation was especially disappointing. Our monthly bill increased by $31 for the base cable package without any prior notice. What makes this more concerning is that we were under what was represented to us as a “price lock.” When we called to ask about the increase, we were told that the price lock only applied to promotional discounts — not the base service rate — and therefore Cox felt justified in raising the base price while we were still within the locked period. That distinction was never clearly explained when we agreed to the price lock. To customers, a “price lock” implies stability and protection from increases — not that the base rate can change while only certain discounts remain fixed. The lack of transparency feels misleading. Unfortunately, the customer service experience only made matters worse. The representative we spoke with was dismissive and unprofessional. We repeatedly requested to speak with a supervisor and were initially refused multiple times. When the representative, who said her name was Pisone, finally agreed to transfer us, the call was abruptly disconnected. After nearly three decades of loyalty, we are simply asking for transparency, fair treatment, and respectful customer service. We hope Cox management will review both the pricing issue and the service interaction and reach out to help resolve this appropriately.
• LM

  Lisa Mead

  Feb 24, 2026
  5.0
  Way easier to work with them then calling customer service line. They were courteous and helpful
• AM

  Ashley McAdams

  Feb 6, 2026
  1.0
  I JUST WANTED TO CANCEL. I spent literal hours on chat trying to cancel service because I'd already signed up with another provider. Their first offer (from the monthly $115) was $101.06/month for 24 months. I said no. Next was $96.06/month for 60 months. I said no. Then $80/month for 60 months. No again. Then $70/month for 60 months. Nope. Then $60/month for 60 months. Finally shut up. Why not offer affordable prices in the first place?? When I tell you I've already had new service installed, why waste BOTH of our time on this runaround? I would never come back.
• RG

  Robert Griffel

  Feb 6, 2026
  1.0
  Worst internet service I've ever had. Thanks to cox I can rely on an "unexpected service outage in your area" every morning!
• AR

  Aja Rockwell

  Jan 12, 2026
  1.0
  The WORST service and customer "service" I have EVER experienced. Literally. 10/26/2025 --- I moved. Had service shut OFF and verified that it was shut OFF. Returned my equipment, was told I would not receive more charges and I had a $0 balance. January of 2026 I received notice that I owed money and services would be shut off if I didn't pay. 1/9/2026 --- I called to find out where the charges and late fees were coming from. Reached a collections agent who told me I definitely owed them money and tried to refuse to transfer me, citing that if he "did transfer me, they wouldn't even talk to me without me making a payment on my delinquent account." I told him to transfer me anyway because I don't owe that money and never did. I talked to a "customer loyalty agent" who told me I needed to talk to "business sales." She transfered me to a business sales agent who said I needed to speak with "bulk accounts." I spoke with bulk accounts about how they couldn't do anything because my personal account was what was at play. I asked for a supervisor to try to get to the appropriate area more expeditiously, to no avail. The supervisor told me I needed to get routed back to loyalty. That only 2 other agents had notated my account, but that she would thoroughly notate and then transfer me. I talked to loyalty who said they couldn't shut down services until my balance was paid. I repeated that I did not owe that money and that I needed a credit. She transferred me back to collections who removed the balance and sent me BACK to loyalty. The woman I reached in loyalty said that she couldnt cancel my account because it was bulk and had to be canceled by the bulk account holder. I told her I wasn't trying to cancel my bulk services, just the services from the old apartment. She said she couldn't cancel those services until I returned my equipment. I informed her that I had already returned the equipment from my old apartment, the only equipment I have is for my new place, and I will not be returning that because it was needed for my current services on the bulk account. She said "ok" and told me she had deactivated my account successfully and hung up abruptly. This took 2 hours and 52 mins of phone time with EIGHT(8) agents, ALL of whom were outsourced. Not to FIX the issues they caused, but to CAUSE more. 1/11/2026 --- I was away for a couple of days and returned home to no internet and no cable. Called Cox, got another outsourced agent who actually tried to help but couldn't because, as it turned out; the last agent had shut down bulk account access to just my townhome. I put in a maintenance request through my residence management site, requesting assistance on this Cox issue. They started working on their end too. 1/12/2026 --- I called my residence manager who said "cox told us you requested a service shutoff at just your residence. We know that is nonsense, so we are still trying to resolve this." I called and talked to a sales agent who went to "transfer" me but hung up instead. So, I called a local store to see if they could help expedite the process with customer service. I did not get a store sales person. But I DID get a local phone sales agent who did her job and literally 10 other agents' jobs within minutes. The fact that only 1/11 people who I talked to was from the US and got things done efficiently is absolutely ridiculous. There is no excuse for it. I wasted 4 hours of my time with 11 people. Literally. For a mistake that should have never happened. Please tell me how Cox Communications is legally allowed to touch our credit at this point, with how poorly they operate? Why are they sharing our financial information to the Phillipines without our consent or knowledge?

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