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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Omaha. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.4
476 reviews
5 stars
198
4 stars
77
3 stars
38
2 stars
25
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing long wait times, unhelpful staff, and difficulty in resolving issues.
Pricing Issues
Numerous reviews mentioned dissatisfaction with pricing, including unexpected increases and feeling overcharged for services.
Internet Reliability
Customers frequently complained about unreliable internet service, including outages and slow speeds, leading to frustration.
Mixed Staff Experiences
While some customers praised individual staff members for their helpfulness, others reported negative interactions, indicating inconsistency in service quality.
- CSCindy SuttonDec 7, 20255.0Make sure you set up an appointment or log in to their system when you get there.
- KWKelly WenckNov 23, 20251.0The wifi itself is bad, but add in exorbitant prices and frustrating customer service and it's downgradedbtobterrible. We could rarely have more than one device streaming at a time. I work from home a few days a week and, without fail, around 10am, the wifi goes out for a few minutes. For $120/month, I would like for the wifi to work. Reaching out to customer service is a last resort that I avoid at all costs because the agents are required to upsell at every opportunity. I am literally chatting online with an agent right now trying to cancel my service. We are going on almost 60 minutes of me repeatedly asking to cancel, all the while the agent is trying to sell me cellular service! I have been very clear in my request, but it's almost like they aren't allowed to let you cancel. These poor agents must get yelled at all day long for following what I can only assume is a script that requires no fewer than 20 upsell attempts. I would never recommend Cox to anyone. I switched services the minute we had the option. Now if only I could get them to cancel my Cox service.
- LLLevi LiesterNov 23, 20255.0People have different experiences in different parts of Omaha. For what it's worth, I live west of 120th and I've never had a service disruption (excluding power outages). I swapped to metronet fiber as it rolled out and had more headaches than value. Threw in the towel with metronet and went back to Cox Internet service. Got a great deal for what I needed.
- MPMike PrattNov 16, 20251.0Terrible wifi
- ARAndrew RackiNov 14, 20251.0Came in recently to change my service address. Asked for everything to stay the same and was told everything was going to stay the same. Received an email confirmation of the change, only to find my bill went up. Not sure why the service people didn’t tell me; incredibly deceptive. I went back in person the next day to ask what happened and why my bill increased, and was greeted with “the price of internet went up” and no offer to look for discounts or anything similar. Walked out after that stonewall. Worst, though, was when I went online to look at my account that same day, and found that Cox was offering the exact same plan I currently have at a rate that was much lower than both the one I was previously on, and the new rate they tried to sneak in. Very unhappy with Cox and this experience. Tricks and behaviors like this are why companies like Cox don’t have loyal customers - just customers with either no other option or looking for the lowest rate.
Frequently Asked Questions About Cox Store
What types of internet services does Cox Store in Omaha offer?
Cox Store offers ultra-fast Multi GIG Internet to meet various connectivity needs, including gaming, streaming, and remote work.
Which mobile services are available at Cox Store?
You can find next-gen 5G mobile plans and the latest mobile devices like Apple and Samsung at Cox Store Omaha.
What are the store hours for Cox Store in Omaha?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM, with adjusted holiday hours.
Does Cox Store provide bill payment and equipment services?
Yes, Cox Store offers bill payment facilities and equipment pick up and drop off services for customer convenience.
What payment methods are accepted at Cox Store?
Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Where is Cox Store located in Omaha?
Cox Store is located at 16909 Burke St., Ste. 121, Omaha, NE 68118, United States.
How can nearby businesses like Orangetheory Fitness and Tide Cleaners enhance my visit to Cox Store?
You can combine your visit to Cox Store with a workout at Orangetheory Fitness or conveniently drop off laundry at Tide Cleaners nearby, making your errands efficient and enjoyable.
Are there any nearby health services around Cox Store?
Yes, The Wellness Pointe and Omaha Foot & Ankle Specialists are nearby and offer chiropractic, naturopathic, and podiatric care that you can visit before or after shopping at Cox Store.
What nearby pet care services are accessible around Cox Store?
Nearby pet care options include Long Dog Fat Cat and The Kitty Groomer Omaha, where you can get grooming and other pet services conveniently during your visit.
How can I stay updated with Cox Store promotions and support?
You can find personalized support and explore exclusive deals in-store, and follow Cox Store on their Facebook page 'Cox Solutions Store' or on Instagram @coxcommunications for updates.