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Stay a step ahead at your Cox Store in Omaha. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.4
473 reviews
5 stars
197
4 stars
77
3 stars
37
2 stars
25
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times.
Staff Performance
While some staff members were praised for their helpfulness, others were criticized for being rude or inattentive.
Pricing Issues
Numerous reviews mentioned dissatisfaction with pricing, including unexpected increases and high costs for services.
Service Reliability
Customers frequently complained about unreliable internet service, including outages and slow speeds.
Store Experience
Some customers had positive experiences in-store, noting quick service and friendly staff, while others faced long waits.
- MPMike PrattNov 16, 20251.0Terrible wifi
- ARAndrew RackiNov 14, 20251.0Came in recently to change my service address. Asked for everything to stay the same and was told everything was going to stay the same. Received an email confirmation of the change, only to find my bill went up. Not sure why the service people didn’t tell me; incredibly deceptive. I went back in person the next day to ask what happened and why my bill increased, and was greeted with “the price of internet went up” and no offer to look for discounts or anything similar. Walked out after that stonewall. Worst, though, was when I went online to look at my account that same day, and found that Cox was offering the exact same plan I currently have at a rate that was much lower than both the one I was previously on, and the new rate they tried to sneak in. Very unhappy with Cox and this experience. Tricks and behaviors like this are why companies like Cox don’t have loyal customers - just customers with either no other option or looking for the lowest rate.
- JBJonathan “JB” BrownNov 7, 20255.0Very friendly. Speedy service. Its was truly a delight.
- CCChaiiSep 29, 20251.0Brayden and Robert need a customer service class. When I walked through the door, neither of them bothered to greet me. I also didn’t know I had to sign in. A customer after me told me I needed to sign in AND showed me how to do it. Let’s not forget this customer was greeted when he walked through the door. Guess I didn’t fit the characteristics to be greeted. For 15 minutes, I listened to Brayden have a personal conversation with a customer. Robert kept staring at me, but didn’t bother saying anything. These boys do not need to be in the front if they don’t know first level of customer service. Rather wait at the Dodge Street location at least they know how to make you feel welcomed.
- JSJosh SmithSep 28, 20251.0New commercial same old cox. If I could I’d leave a negative star review. First off the internet never got faster than 30 kps. Then 6 months in they started adding stuff to my plan. Even tho it was supposed to be a locked in price . Then at 8 months they added 60$ a month to my 50$ month plan!! Yea not paying that. Not to mention thier entire customer service department is an ai app and a flow chart of questions it will ask you. I would try anything besides cox if you’re new in town. ANYTHING. Mobile hot spot anything
Frequently Asked Questions About Cox Store
What types of internet services does Cox Store in Omaha offer?
Cox Store offers ultra-fast Multi GIG Internet to meet various connectivity needs, including gaming, streaming, and remote work.
Which mobile services are available at Cox Store?
You can find next-gen 5G mobile plans and the latest mobile devices like Apple and Samsung at Cox Store Omaha.
What are the store hours for Cox Store in Omaha?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM, with adjusted holiday hours.
Does Cox Store provide bill payment and equipment services?
Yes, Cox Store offers bill payment facilities and equipment pick up and drop off services for customer convenience.
What payment methods are accepted at Cox Store?
Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Where is Cox Store located in Omaha?
Cox Store is located at 16909 Burke St., Ste. 121, Omaha, NE 68118, United States.
How can nearby businesses like Orangetheory Fitness and Tide Cleaners enhance my visit to Cox Store?
You can combine your visit to Cox Store with a workout at Orangetheory Fitness or conveniently drop off laundry at Tide Cleaners nearby, making your errands efficient and enjoyable.
Are there any nearby health services around Cox Store?
Yes, The Wellness Pointe and Omaha Foot & Ankle Specialists are nearby and offer chiropractic, naturopathic, and podiatric care that you can visit before or after shopping at Cox Store.
What nearby pet care services are accessible around Cox Store?
Nearby pet care options include Long Dog Fat Cat and The Kitty Groomer Omaha, where you can get grooming and other pet services conveniently during your visit.
How can I stay updated with Cox Store promotions and support?
You can find personalized support and explore exclusive deals in-store, and follow Cox Store on their Facebook page 'Cox Solutions Store' or on Instagram @coxcommunications for updates.