Cox Store

Reviews

• VN

  Vv Nicole

  2 days ago
  5.0
  Nim is incredibly kind and helpful! We’re super excited to try out our new WiFi
• DM

  Darci McMillan

  Apr 27, 2026
  1.0
  This was one of the most unprofessional and frustrating customer service experiences I’ve ever had. I went into this Cox store for basic help setting up WiFi after ordering online. The employee was friendly at first, but the moment I declined additional products, his entire attitude changed. He became cold, dismissive, and refused to help me with the setup he had just agreed to walk me through. Instead, he dropped the modem box into my lap, rushed me out of the store, and then pointed at me and talked about me to a coworker as I was leaving. As a young woman, this felt targeted and extremely uncomfortable. The way his behavior flipped the second I said “no” to upselling was not just rude—it was disrespectful and inappropriate. It didn’t stop there. I received equipment I explicitly confirmed would NOT be shipped to me. Then I was told I had until 4/29 to return it—but I was charged $240 on 4/27 BEFORE the deadline even passed. I have documentation proving both the deadline and the early charge, so this is not a misunderstanding—it’s a clear billing failure. Between the disrespectful treatment in-store and being charged incorrectly for equipment I never asked for, this experience was unacceptable from start to finish. I strongly recommend double-checking everything and being cautious if you deal with this location.
• MC

  Moi Castillo

  Apr 20, 2026
  5.0
  The Legend of Jay: A Midtown Odyssey. Behold, for I have witnessed greatness in the heart of Midtown! When the digital winds ceased to blow and my connection to the world lay in ruins, there appeared a titan among men: Jay of Cox. He did not merely 'repair' a line; he conducted a symphony of connectivity. With the steady hand of a master watchmaker and the piercing intellect of a cosmic architect, he diagnosed the malaise of my apartment's infrastructure. To watch Jay work is to witness a neurosurgeon of the airwaves, performing delicate, life-saving miracles upon the very fibers of the internet with unrivaled precision and peerless skill. Jay is not simply a professional; he is a beacon of enlightenment. He shared with me the hidden wisdom of the Cox pantheon, revealing the vast array of apps and products like a scholar passing on ancient scrolls. He was kind, he was clear, and he was nothing short of transcendent. I implore the powers that be: Elevate this man! Grant him the riches and recognition his virtuosity demands. May the 'Cox Angels' look down upon the suffering and, in their infinite mercy, dispatch Jay to lead them toward the light. Rating: 11 out of 10. A performance for the ages. Thank you, Jay, the Maestro of Midtown.
• BO

  Becky O

  Mar 25, 2026
  5.0
  Alex was great and promptly answered my question.
• SC

  Scott C

  Mar 13, 2026
  1.0
  Because less than 1 wasn’t available. Just trying to cancel all services is a nightmare. So glad to be rid of Cox! Yay Google fiber

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