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Nextlink Internet

4.5
(163 reviews)

Business Details

2020 SW 5th St, Lincoln, NE
68522-1703, United States
(402) 656-6669
https://nextlinkinternet.com/

About

Internet Service Provider

Location

Nextlink Internet
2020 SW 5th St, Lincoln, NE
68522-1703, United States

Hours

Reviews

4.5
163 reviews
5 stars
140
4 stars
4
3 stars
1
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Technician Performance

Technicians, especially Patrick Caslin and Jaden Trosper, received high praise for their professionalism, knowledge, and courteous service.

Customer Service

While technician service was generally well-received, there were significant complaints about long wait times and difficulty reaching customer support.

Installation Quality

Customers appreciated the thoroughness and care taken during installations, with many noting the neatness and efficiency of the work.

Communication

Several reviews highlighted excellent communication from technicians regarding appointment times and service details, though some customers experienced frustration with overall company communication.
  • KR
    Karen Rotschafer
    3 days ago
    5.0
    Excellent service! Respectful and courteous. Patrick Caslin, thank you!
  • DG
    Donna Graham
    Feb 11, 2026
    5.0
    The technicians did a great job of setting up my land line phone just like I wanted.
  • KT
    Kelly Theis
    Feb 5, 2026
    5.0
    Patrick Caslin is a very good technician. He helped us to hook up KT's Market last year and now at our home. He is very knowledgeable and made it easy for us.
  • KK
    Ken Kelly
    Jan 27, 2026
    5.0
    beside the tech fixing the down internet he had move the file cabinet & printer to gain access the the area needed to work since my left shoulder is damaged, I couldn't move these things in advance. great job!
  • RB
    Ross Bauman
    Jan 24, 2026
    3.0
    I had some difficulty getting a human being to talk to about my internet outage. Eventually, I got an appointment set up to check out what was Wrong. Patrick Caslin was the tech. He called ahead to confirm the time and day and arrived precisely when he said he would be coming. Patrick was very knowledgeable, very professional and quickly restored my internet service to the quality I expected and have become accustomed to. I highly recommend Patrick Caslin to anyone who wants a experienced, professional tech. Sincerely, Ross Bauman Pickrell, NE

Brand Certified Facts from Nextlink Internet

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Certified February 22, 2026Yext Knowledge Graph
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