Vyve Broadband

Reviews

• JZ

  Janet Zelazny

  5 days ago
  5.0
  I had been having trouble with my connection for a long time. The vibe representative today brought in new equipment and stayed till it was completely fixed. He was very helpful and answering all my questions I would recommend him to anyone.
• KS

  Kelly Starman

  Sep 12, 2025
  1.0
  My mom moved from her house to an apartment and has had problems with her phone ever since. I have had to call Vyve to get it working again, only to have it stop working soon after. My brother has also called Vyve, more than once, because her phone wasn't working. Now she gets her bill and no doubt is being charged for phone service when, in total, she has been without a working phone for about two weeks. The only thing good about Vyve is the person I talked to was polite and seemed helpful at the time. However, an elderly person having to pay for a phone that doesn't work is disgraceful.
• SA

  Stacy Arndt

  Aug 15, 2025
  4.0
  **UPDATE** After leaving a google review we did receive a response with a customer care email. We also received a call first thing Monday morning, the issue was resolved by midday, and the wifi has been working without interruption! We do appreciate the swift response and restoration of our service. We were also credited for the time our wifi was down. Our local tech was responsive, apologetic, and was able to solve the issue and get our service reconnected. We would definitely recommend him! The issue seemed to stem from our first call to customer service on Fri morning after the install when we were told that the problem would be fixed "internally" and we would receive a call right back when service was restored. After 4 hours with no callback we again called in and were made to feel that it was our fault for waiting until "fri afternoon" for a call for "service", with no apology and no resolution offered before the weekend. Other than this interaction we were pleased with the response to our frustration with the failed repair/installation. As a result we have decided to continue with our service as we have been customers for several years with only minor issues until recently.** We have been Vyve customers for several years. Recently our wifi has been unreliable, going down several times a day for anywhere from a minute to an hour, oftentimes resulting in the need to call and have a signal sent to reboot the system. We had a tech come out (who has been great! No complaints!) and he tinkered with it and suggested we upgrade our equipment. The problems kept occurring despite the service call so we called to upgrade the equipment. It was installed this morning at 0830 and within an hour the wifi was down again with no ability to restart it. My husband called immediately and was told it was an "internal issue" and he would get a call back when it was resolved. After 4 hours with no call back, he called again and was then told that the soonest anyone could come out for "service" would be Monday as it was "already Friday afternoon." We are stuck with no internet for at least 3 days with brand new equipment that evidently can't be restarted. We shouod have just stuck with the old equipment, at least we could occasionally get a signal! My husband works from home and relies on wifi, as do I for remote work. Besides that, we now have no TV, no cameras, etc. We are extremely disappointed with this "upgrade" which has made our wifi completely unusable. We will be asking for a prorated bill for the days of unavailable service and will most likely be switching to Allo if the service isn't restored. We understand that things happen, equipment goes bad, etc, but when we call for service on a brand new install that worked for 60 minutes at best, we expect to not be put in the basic service queue with no resolution other than to get in the line for next week's schedule. Very disappointing.
• CS

  Christopher Secuya

  Jul 28, 2025
  5.0
  Excellent Service
• DC

  Diana Patricia Salazar Correa

  Jul 2, 2025
  5.0
  It was a good service

Frequently Asked Questions About Vyve Broadband