Business Details
About
Internet Service ProviderBusiness Internet ServiceWiFi
Gateway Fiber brings a spectrum of 100% fiber optic internet offerings to residential and business customers with high-speed symmetrical upload and download speeds up to 2 GBPS. Our fully fiber-to-the-home network delivers the highest possible internet speeds in both directions, with more than enough bandwidth to keep your connected home or business full of smart devices running at full throttle without buffering.
Location
Hours
Reviews
4.7
835 reviews
5 stars
757
4 stars
26
3 stars3
2 stars5
1 star
44
What are people saying?
AI-generated from recent customer reviews
Installation Experience
Most customers praised the installation process, highlighting the professionalism, friendliness, and efficiency of the technicians.
Service Reliability
While many customers reported fast and reliable internet service, several expressed frustration with frequent outages and slow speeds.
Customer Support
Feedback on customer support was mixed; some appreciated the courteous service, while others criticized slow response times and lack of follow-up during outages.
Billing Issues
Several customers reported problems with billing discrepancies and unexpected charges, leading to dissatisfaction with the overall service.
- MSMerryan Stockman1 day ago5.0So far the service is great, the installer was knowledgeable, professional, and friendly. I have not interacted with customer service/billing yet so I will reassess when I do and update this review if necessary.
- WSWayne Shaw6 days ago5.0Brandon Newsome was great. Very curious knew what he was doing, had no issues so far with the installation. Great service and a good man to have on your team!!
- JOJulie O’Neal-Colbert-BurnsJan 5, 20265.0Brandon was pleasant and courteous. He showed up on time and was done switching us from Spectrum to Gateway in about an hour. Definitely would recommend him again.
- JBJosh BrooksDec 23, 20255.0Super easy install from start to finish! Courtney was awesome and did an amazing job explaining everything clearly and answering all my questions. The whole process was smooth, quick, and stress-free. Highly recommend Gateway Fiber!
- JCJeff ConardDec 22, 20251.0Horrible cuts out throughout the day all the time and then will go out every other day all together. Nobody to get ahold of. Highly recommend going somewhere else.
Frequently Asked Questions About Gateway Fiber
What types of internet services does Gateway Fiber provide?
Gateway Fiber offers 100% fiber optic high-speed internet services for residential and business customers, with symmetrical upload and download speeds up to 2 GBPS.
Where is Gateway Fiber located?
Gateway Fiber is located at 2342 Technology Drive, O'Fallon, MO 63368, USA.
What are the business hours of Gateway Fiber?
Gateway Fiber is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Gateway Fiber for more information or support?
You can contact Gateway Fiber by calling +1 888-201-4339 or emailing info@gatewayfiber.com.
How do I check internet availability or place an order with Gateway Fiber?
You can check availability and place an order online at https://shop.gatewayfiber.com/#/order/1.
Does Gateway Fiber have a social media presence?
Yes, Gateway Fiber is on Facebook at https://www.facebook.com/gatewayfiber, Instagram (@gateway_fiber_), and Twitter (@FiberGateway).
What are some nearby hotels if I am visiting Gateway Fiber from out of town?
Nearby hotels include Winghaven Hotel Partners and Hilton Garden Inn St. Louis/O'Fallon MO, convenient options for out-of-town visitors.
Are there dining options near Gateway Fiber?
Yes, nearby dining options include Bristol Seafood Grill for American seafood and Hope Cafe for coffee and casual fare.
What nearby businesses might complement Gateway Fiber's services for local customers?
Businesses like Flat World Supply Chain and Flat World Global Solutions, which specialize in freight and cargo services, may benefit from Gateway Fiber's high-speed internet offerings.
What are the main benefits of Gateway Fiber's internet service for smart home or business users?
Gateway Fiber's fully fiber-to-the-home network delivers high-speed symmetrical upload and download speeds up to 2 GBPS, providing ample bandwidth for multiple smart devices without buffering.