Business Details
About
Internet Service ProviderBusiness Internet ServiceWiFi
Gateway Fiber brings a spectrum of 100% fiber optic internet offerings to residential and business customers with high-speed symmetrical upload and download speeds up to 2 GBPS. Our fully fiber-to-the-home network delivers the highest possible internet speeds in both directions, with more than enough bandwidth to keep your connected home or business full of smart devices running at full throttle without buffering.
Location
Hours
Reviews
4.7
805 reviews
5 stars
728
4 stars
26
3 stars3
2 stars6
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the technicians, while others reported poor communication and unresponsive support.
Installation Experience
Installation experiences varied, with some customers highlighting efficient and professional service, while others faced issues with rude technicians and incomplete setups.
Internet Reliability
Several reviews noted fast and reliable internet speeds, but some customers experienced significant outages and slow speeds.
Billing Issues
Customers expressed frustration over unexpected billing changes and difficulties accessing account information through the app.
Overall Satisfaction
While many customers reported high satisfaction with Gateway Fiber, a notable number indicated they would switch providers due to unresolved issues.
- NKNathan Kriss5 days ago5.0Best ISP I've ever used as a remote tech worker. Fast and stable speeds, minimal outages, great customer support, easy billing at good prices. Never going back to Charter/AT&T/Spectrum.
- NRNick R.5 days ago2.0If you are looking for reliability, steer clear of this fiber internet! If you rely on internet for camera and security systems gateway fiber, formerly kwikom in my area, will let you down consistently. Constant outages for hours at a time. The company was sold to gateway fiber with weeks of me starting service. During one 12 hour outage (probably the 4th one in 3 weeks)I called customer service to see if it was just me or my equipment. Their technical support could not even look up my service address as they could only service MO locations and had no access to systems in Kansas. Within 6 months advertised prices of kwikom went from $45/month to $90 with gateway fiber for 1Gbps. The underground contractors that were hired also destroyed countless front yards, water mains, and sewer lines during installation of the network and pull boxes are unsecured and floating out of the ground in many locations. Some boxes are even missing covers which has resulted in injuring my dog and I while out on a walk. I rely on this service to keep an eye on my epileptic dog while I am away from home, and it's looking like I may have to switch back to cable sooner than later.
- BFBeth FurrowNov 14, 20255.0David is very knowledgeable. He is a great technician. From the installation process, We think we are going to love Gateway Fiber as our internet provider.
- MHMike hillsNov 3, 20251.0Poor internet speed, Starlink is better and more consistent connection. It’s funny I can get a signal out of outerspace better than I can get one out of a piece of fiber in my yard. Update: after 6 service calls and equipment being replaced 3 times, still unreliable connection and very poor speeds. You will get about 10 to 20% of their advertised speed. So if you order the one gig plan, you’re probably gonna be around that 100 to 150 MB.
- MMMark MajewskiOct 25, 20251.0Internet has been down for 48+ hours now I’ve called support 4 times and they just tell me to restart my router and when that doesn’t work I’m told “a higher level tech will reach out to me in the next business day” so pretty much just got told I won’t have internet for 4 days because they tried an update late on a Thursday and didn’t fix it before the weekend. I’m not paying for this month and will be switching providers this is terrible. No ETAs no actual support just unplug the router and when that doesn’t work they’re stumped.
Frequently Asked Questions About Gateway Fiber
What types of internet services does Gateway Fiber provide?
Gateway Fiber offers 100% fiber optic high-speed internet services for residential and business customers, with symmetrical upload and download speeds up to 2 GBPS.
Where is Gateway Fiber located?
Gateway Fiber is located at 2342 Technology Drive, O'Fallon, MO 63368, USA.
What are the business hours of Gateway Fiber?
Gateway Fiber is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Gateway Fiber for more information or support?
You can contact Gateway Fiber by calling +1 888-201-4339 or emailing info@gatewayfiber.com.
How do I check internet availability or place an order with Gateway Fiber?
You can check availability and place an order online at https://shop.gatewayfiber.com/#/order/1.
Does Gateway Fiber have a social media presence?
Yes, Gateway Fiber is on Facebook at https://www.facebook.com/gatewayfiber, Instagram (@gateway_fiber_), and Twitter (@FiberGateway).
What are some nearby hotels if I am visiting Gateway Fiber from out of town?
Nearby hotels include Winghaven Hotel Partners and Hilton Garden Inn St. Louis/O'Fallon MO, convenient options for out-of-town visitors.
Are there dining options near Gateway Fiber?
Yes, nearby dining options include Bristol Seafood Grill for American seafood and Hope Cafe for coffee and casual fare.
What nearby businesses might complement Gateway Fiber's services for local customers?
Businesses like Flat World Supply Chain and Flat World Global Solutions, which specialize in freight and cargo services, may benefit from Gateway Fiber's high-speed internet offerings.
What are the main benefits of Gateway Fiber's internet service for smart home or business users?
Gateway Fiber's fully fiber-to-the-home network delivers high-speed symmetrical upload and download speeds up to 2 GBPS, providing ample bandwidth for multiple smart devices without buffering.