Brand Certified
Astound | Millersville
4.0(656 reviews)
Certified by Astound | Millersville • Mar 01, 2026
Business Details
406 Headquarters Drive, Millersville, MD
21108, United States
Certified by Astound | Millersville • Mar 01, 2026
(800) 427-8686
Certified by Astound | Millersville • Mar 01, 2026
https://www.astound.com/locations/anne-arundel-county/?utm_source=gmb&utm_medium=website_address&utm_campaign=millersville&utm_id=test
Certified by Astound | Millersville • Mar 01, 2026
About
Certified by Astound | Millersville • Mar 01, 2026
Internet Service ProviderTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyElectronic Parts SupplierCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Certified by Astound | Millersville • Mar 01, 2026
Hours
Certified by Astound | Millersville • Mar 01, 2026
Reviews
4.0
656 reviews
5 stars
461
4 stars
21
3 stars7
2 stars
17
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some technicians like Alexis and Jessica received high praise for their professionalism and helpfulness, others reported rude and unhelpful interactions.
Installation Experience
Many customers were satisfied with the installation process, highlighting technicians' efficiency and friendliness, particularly praising Alexis and Bryant.
Billing Issues
Numerous reviews indicated significant dissatisfaction with billing practices, including unexpected charges and difficulty resolving billing concerns.
Service Reliability
Several customers expressed frustration with inconsistent service and frequent outages, impacting their overall satisfaction.
- CMConrad MoafoFeb 23, 20261.0NEVER, NEVER, AND NEVER AGAIN. They lie on me. They told you installation is free and the monthly payment is $35, but then they charged me $99 for installation, $55 for the monthly payment, and more. They sent me a monthly bill of $209 for the basic subscription. They only try to take money from you, and when you complain, they don't care and report you to IC System. They deserve -5 stars (negative) NEVER GO THERE.
- BKBeza KifleFeb 17, 20265.0Additionally, I would like to share feedback about my customer service experience. The first agent I spoke with was very rude, disrespectful, and unprofessional, which made the situation even more stressful. However, I was later assisted by Jessica, and I want to sincerely recognize her for her outstanding service. She was very respectful, well-mannered, professional, and demonstrated excellent customer service skills. She handled the situation calmly and made me feel heard and valued as a customer. Jessica is truly amazing, and I appreciate her support. Please review my billing concerns and provide clarification as soon as possible. Thank you for your time and attention to this matter.
- FGFredy GeoFeb 12, 20265.0The technician was very friendly and resolved my installation very quickly, highly recommended!
- AAangel marie lynn andrewsFeb 7, 20265.0Very nice on time and very personal
- JKJoyce KJan 12, 20262.0been a customer 15+years. recently bill ballooned $50.00 trying to get customer support to help lower the rate is taking hours . promised a call back but none after 2 hours. very unhappy customer
Frequently Asked Questions About Astound | Millersville
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock for internet services?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound services?
Yes, you can bring your own modem/router for speeds up to 1500 Mbps. For speeds above 1 gig, refer to recommended equipment guidelines.
What internet speeds are available through Astound?
Astound offers internet speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, depending on your location.
Does Astound provide fiber internet service?
Yes, fiber-powered internet with speeds up to 5 Gig is available in select locations.
What are Astound | Millersville's business hours?
Astound | Millersville is open Monday through Friday from 8:00 AM to 12:00 PM and 1:00 PM to 4:30 PM. It is closed on Saturdays and Sundays.
Where is Astound | Millersville located?
Astound | Millersville is located at 406 Headquarters Drive, #201, Millersville, MD 21108, USA.
Can I bundle internet and mobile services at Astound?
Yes, Astound offers bundling options to build the perfect plan that fits your needs with both internet and mobile services.
What nearby places can help me find Astound | Millersville?
Astound | Millersville is near Broadstripe - An Anne Arundel Broadband Company and North Arundel Cable TV, which are well-known telecommunications providers you can use as landmarks.
What nearby community services are close to Astound | Millersville?
Nearby you can find God's Glorious Church and Inferno Dance, which offer community engagement opportunities before or after visiting Astound.
Are there nearby home improvement and repair services near Astound | Millersville?
Yes, Bob's Glass and Window Repair and The Deck and Fence Company are close by if you need home repair or improvement services while visiting the area.
Brand Certified Facts from Astound | Millersville
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Certified March 01, 2026Yext Knowledge Graph
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