Cox Store

3.3
668 reviews
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Business Details

1906 Eraste Landry Rd, Lafayette, LA
70506, United States
(337) 456-4460
https://www.cox.com/residential/local/stores/la/lafayette/1906-eraste-landry-rd.html
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About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Lafayette. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
1906 Eraste Landry Rd, Lafayette, LA
70506, United States

Hours

Reviews

3.3
668 reviews
5 stars
287
4 stars
73
3 stars
54
2 stars
42
1 star
212

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rudeness and lack of helpfulness from staff.

Service Reliability

Frequent outages and unreliable internet service were major complaints, with customers experiencing constant signal drops and slow speeds.

Pricing Issues

Customers expressed dissatisfaction with high prices and unexpected charges, feeling that the service did not justify the cost.

Technical Support

Technical support was often criticized for being unhelpful and lacking knowledge, leading to unresolved issues.

Store Experience

While some customers had positive experiences in-store, many reported unprofessional behavior and long wait times.
  • CW
    Candace Willis
    Oct 25, 2025
    1.0
    I had to drive across town 4 times from my house to the store before they finally got to issue with my new phone fixed
  • SB
    Stephanie Buras
    Oct 8, 2025
    1.0
    If you’re in Maurice, la. the service they provide is terrible not sure about other locations but when I say the service is always in and out mostly always out I’m not exaggerating. Been with cox for a few years and we have had this problem since the very beginning the only reason I am still with them is because they are the only provider for internet in that particular area otherwise I would have switched to AT&T long ago I was always happy with AT&T never had these problems. So if you’re looking for internet service don’t go with cox unless it’s your only option maybe by leaving this review they’ll try to do better but I doubt it honestly
  • BS
    Brady Shannon
    Oct 7, 2025
    1.0
    One of the worst ISP experiences I have ever encountered. Constant outages, constant packet drops often exceeding 50%, and speeds far below the advertised amount.
  • TJ
    Trena Jones
    Sep 28, 2025
    1.0
    Very rude and not helpful at all.
  • DG
    Danny Gonsoulin
    Sep 20, 2025
    2.0
    The only human customer service between the mighty Mississip and Pluto!
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Frequently Asked Questions About Cox Store

What products and services does Cox Store in Lafayette offer?

Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, mobile devices including Apple and Samsung, TV and streaming services, home phone, equipment pick up and drop off, and bill payment services.

What are the opening hours of Cox Store in Lafayette?

The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours vary with some days closed and others with reduced hours.