Business Details
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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Baton Rouge. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.6
680 reviews
5 stars
324
4 stars
108
3 stars
57
2 stars
30
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual representatives for their helpfulness, many reported poor customer service experiences, including long wait times and unhelpful responses.
Service Reliability
Numerous reviews highlighted frequent internet outages and connectivity issues, significantly impacting customers' ability to work from home.
Billing Issues
Customers expressed frustration over billing practices, including unexpected charges, difficulty in canceling services, and issues with returning equipment.
Overall Satisfaction
Overall, many customers expressed dissatisfaction with Cox's services, citing high prices and a lack of competition in their areas.
- HBHarry BattisteJan 1, 20265.0Great customer service. Mr Cam needs to be promoted to management, very knowledgeable about the products
- LTLisa ThamesDec 17, 20255.0Very helpful !!
- TDTrav dNov 26, 20251.0They came to my house and put in lines and made a trip hazard. They put a loose cable right under where I walk inside and outside my house. Internet lags and drops constantly. Apparently its normal with Cox.
- FFFeline FoodieOct 22, 20251.0Not speaking of this branch, but Cox in general! I've been with them over 5 years for internet which started at around 50 a month for a year or so, and then they tripled the price and it went up to 150. Absolutely ridiculous, so they told me if I got their pathetic phone plan that I could save about $50 a month, so I went ahead and did that. They REQUIRE a checking account for mobile service and all I have is a prepaid card that allows you to have an account number and a routing number to use as a checking account. Maybe if they took their money immediately like normal people do, we wouldn't keep running into the same problem with prepaid cards. I made a payment on saturday, I was waiting around for them to take the money out, it's already wednesday, money is still in the account. Now, because THEIR SYSTEM failed to take the payment when they should have, I have a restriction on my account which forces me to go into the store. Keep in mind, I am disabled, I do not drive, which means not only do I have to pay somebody to get me there and back because it's all the way on the other side of town, I also have to miss work! So, they refuse to take my payment on the phone today. I have five different debit cards with money on every single one of them, and they refuse to take my payment!!! The phone is garbage, the internet goes out all the time, I will be going to the store location to pay off my bill, and cancel this pathetic service. I will also be reporting them to American disabilities act as well as the better Business bureau for shady business practices against people who are trying to pay their bill and being REFUSED payment! It's not my fault you require a checking account and not everyone has one, you should have said that before you let somebody sign up for your pathetic service. Why is a checking required for phone service and not internet? That makes absolutely no sense. So you can take your garbage $10 phone back because that's all it's worth, and your pathetic internet too. Forcing disabled people and seniors who don't drive to go into the store after YOU refused to take their money is going to look real good on the news and all over social media. The customer service on the phone was absolutely horrid, and I am reporting that as well. Get your act together before it's you in court!
- TGTravis GilbertSep 13, 20251.0Terrible service and worse customer service. Daily outages, zero support, some individual with zero knowledge reading off a script, even after you tell them you did the five listed steps online they are scripted to tell you again to waste your time. Absolutely just terrible customer service and company overall. Glad I’m switching!
Frequently Asked Questions About Cox Store
What products and services can I find at the Cox Store in Baton Rouge?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, latest mobile devices including Apple and Samsung, TV and streaming services, home phone, and accessories. They also provide services like home internet, mobile cellular service, cable and streaming service, equipment pickup/dropoff, and bill payment.
What are the store hours for the Cox Store in Baton Rouge?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays. On certain holidays like December 24 and 31, they open from 10:00 AM to 4:00 PM. The store is closed on November 27, December 25, and January 1.
What payment options are accepted at the Cox Store?
The store accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Where is the Cox Store located in Baton Rouge?
The Cox Store is located at 7401 Florida Blvd., Baton Rouge, LA 70806, United States.
How can I contact the Cox Store in Baton Rouge?
You can contact the Cox Store by calling +1 225-663-6160 or visit their website at https://www.cox.com/local/residential/stores/la/baton-rouge/7401-florida-blvd.
Are there any nearby places to visit after your trip to the Cox Store?
Yes, nearby places include Ms Vicki's Southern Kitchen for barbecue, and smoothies-n-things cafe. You might enjoy a meal or smoothie before or after your visit.
Is there a nearby place related to the Cox Store where I can get additional telecommunications services?
Yes, nearby you will find Cox Business and Cox Solutions Store, which also offer telecommunications, television service, and internet services to meet your needs.
Are there any local tech companies or services near the Cox Store for related tech support or software?
Nearby, you can find several technology-related companies such as OfficerReports (home security and IT), SellSwipe (software and internet service), Kydos (IT and advertising), and Strix LA (IT service and computer repair). You might consider them for additional tech support or services.
What brands are featured at the Cox Store?
The Cox Store primarily features products and services from Cox Communications.
Where can I find updates or follow the Cox Store on social media?
You can follow Cox Communications on Instagram @coxcommunications and on Twitter @CoxComm. They also have a Facebook page at https://www.facebook.com/138101869570739 under the name Cox Solutions Store.