Business Details
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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Baton Rouge. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.7
322 reviews
5 stars
158
4 stars
62
3 stars
26
2 stars
10
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, noting quick service and positive interactions.
Service Issues
Numerous complaints about unreliable internet service, including frequent outages and slow speeds.
Billing Problems
Several customers reported issues with billing, including unexpected charges and difficulties in resolving disputes.
Store Experience
Mixed reviews on in-store experiences; some found staff accommodating while others encountered rudeness.
Technical Support
Customers expressed frustration with technical support, citing poor communication and unresolved issues.
- MDmark deshotelsOct 14, 20251.0No help at all! Was told to go to geek squad for help with my phone! Are they would sale me a $850 phone! Went to the store on Florida blv and in less than thirty minutes my phone was fixed and didn’t cost anything!
- CHCourtney “SHA” HOct 7, 20252.0My experience in the store was positive. Everyone was so nice and polite and very helpful. I was there no more than 15 mins. On the downside, Cox is very expensive if you are trying to get the large package. I have a lot of electronics in my home and outside of my home that requires fast acting Wi-Fi. I was charged almost $200 a month for just internet and it did not even work as they described. My son is an avid gamer as a teenager and he was unable to connect to the Wi-Fi for a month. I instantly cancelled my services and went back to my previous internet servicer. The connection with my new service is amazing and I don't have dead spots throughout my home. My son was so excited to be able to play his game again. Cox has to do better when it comes to their services. They suck! The only positive I have for Cox is the customer service I received in the store.
- KAKayla AbadieSep 3, 20251.0We setup service through Cox’s quick connect service. We went to this location to pickup the modem. The person who gave us the modem changed our work order, lowering the speed & raising the price from the originally agreed upon contract. Despite having screenshots & emails confirming what we originally scheduled, no one at the store or customer service could switch us to the originally agreed upon plan. We talked to multiple reps via chat & over the phone, they just said the rep wouldn’t have had a reason to change the work order. And no one had access to the online deals so they couldn’t switch the account back to the previous work order. (The online deals on their company’s website mind you, not third party.) I asked what reason I would have to agree to one thing, and then without notice switch to a slower package for more money, but thats not their problem. Cox does not care about you, your time, or the law, since this is the definition of a bait & switch. I cancelled service & returned the equipment, and the people working in the store acted like I was bothering them. I wouldn’t recommend Cox and especially not this location to you, your dog, or your enemies’ dog. Please save yourself multiple days of phone calls & chats where they try to sell you mobile service or different packages, the discounts online aren’t real. Even if they are real, as long as the agent leaves notes like “Customer request change” -they will not respect the agreed to terms of service.
- ARAndrew RhodesAug 8, 20255.0Brandon helped my girlfriend and I and was absolutely amazing! I will be recommending him to anybody who needs help with internet!
- MBMitchell BellanAug 4, 20251.0Just the worst service imaginable. Constant mess ups followed by attempts to upsell us fixes to problems that the Cox employees created. If you can get internet from anyone else then do!
Frequently Asked Questions About Cox Store
What services does the Cox Store in Baton Rouge offer?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
What brands and products can I find at the Cox Store?
You can find Apple and Samsung Mobile Devices at the Cox Store, and the store features products from Cox Communications.
What are the operating hours of the Cox Store in Baton Rouge?
The Cox Store is open Monday through Saturday from 10:00 AM to 7:00 PM, and it is closed on Sundays. On certain holidays, hours may vary.
Does the Cox Store accept credit cards and other payment methods?
Yes, the Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Where is the Cox Store located in Baton Rouge?
The Cox Store is located at 1927 Millerville Rd., Baton Rouge, LA 70816, USA.
How can I contact the Cox Store for support or inquiries?
You can call the Cox Store at +1 225-663-6163 or visit their website at https://www.cox.com/local/residential/stores/la/baton-rouge/1927-millerville-rd.
What nearby electronics and mobile stores are close to the Cox Store?
Nearby electronics and mobile stores include Best Buy and Geek Squad, offering additional options for electronics and phone services close to the Cox Store.
Are there convenient places to eat or grab coffee near the Cox Store?
Yes, nearby places to eat or drink include Starbucks, Pizza Hut Express, Chick-fil-A Millerville Road FSU, Crust Pizza Co. - Baton Rouge, and Zoes Kitchen.
Where can I find pharmacy and health services near the Cox Store?
You can visit CVS Pharmacy inside Target Store, Eyeconic View Eyecare, Millerville Dental Group, Dr Jennifer Wandell, and Target Optical nearby for pharmacy and health-related services.
What nearby stores offer additional shopping options near the Cox Store?
Nearby shopping includes Target Baton Rouge East, Target, Lowe's Home Improvement, Mattress Firm, and GNC for a variety of retail and home improvement needs.