Cox Store

3.6
439 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Wichita. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
446 S. Ridge Rd, Wichita, KS
67209, United States

Hours

Reviews

3.6
439 reviews
5 stars
210
4 stars
69
3 stars
42
2 stars
20
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness and friendliness, many expressed frustration with overall customer service, citing rudeness and lack of knowledge from representatives.

Service Reliability

Numerous reviews highlighted ongoing issues with internet outages and slow service, leading to significant dissatisfaction among customers.

Billing Issues

Customers frequently reported problems with billing, including unexpected charges, difficulty obtaining refunds, and rising rates without notice.

Store Experience

Some customers had positive experiences at specific store locations, noting cleanliness and efficient service, while others criticized the management and overall customer engagement.
  • DB
    Doug Bruce
    Dec 18, 2025
    5.0
    The gentleman at the ridge rd store was super helpful and very pleasant to do business with. Definitely use that store
  • ML
    Martha lopez
    Nov 28, 2025
    2.0
    Te atienden bien y con respeto
  • LD
    Louina Despazin
    Nov 21, 2025
    1.0
    I was billed for 4 months after I called to cancel my wifi services.
  • AL
    Aryana Lynn
    Oct 25, 2025
    1.0
    Since when is the call center only open Monday-Friday. Everything is automated, impossible to talk to a real person. If/when you do reach a real person, not knowledgeable and/or rude. I’ve had Cox for 9 or 10 years, literally never used a different company. Can’t believe it’s turned to crap
  • PT
    Paul Truhlar
    Oct 18, 2025
    1.0
    Cox has the worst service imaginable. And too many monopolized areas. The minute I can drop this horrible evil data capping company I will not hesitated

Frequently Asked Questions About Cox Store

What products and services does Cox Store in Wichita offer?

Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, cable and streaming services, home phone, equipment pickup and drop off, and bill payment services.

What are the regular business hours for Cox Store in Wichita?

Cox Store is open Monday through Saturday from 10:00 AM to 7:00 PM and closed on Sundays.