Cox Store

3.6
435 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Wichita. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
446 S. Ridge Rd, Wichita, KS
67209, United States

Hours

Reviews

3.6
435 reviews
5 stars
207
4 stars
69
3 stars
42
2 stars
19
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being helpful and friendly, while others were criticized for rudeness and lack of knowledge.

Service Reliability

Frequent complaints about internet outages and slow service, with many customers expressing frustration over the reliability of the service.

Billing Issues

Numerous customers reported unexpected charges, rising bills, and difficulties in obtaining refunds, leading to dissatisfaction with billing practices.

Store Experience

Some customers had positive experiences in-store, noting cleanliness and helpful staff, while others faced issues with service and product availability.

Technical Support

Inconsistent experiences with technical support; some customers praised technicians for their knowledge and assistance, while others faced unresolved issues.
  • LD
    Louina Despazin
    2 days ago
    1.0
    I was billed for 4 months after I called to cancel my wifi services.
  • AL
    Aryana Lynn
    Oct 25, 2025
    1.0
    Since when is the call center only open Monday-Friday. Everything is automated, impossible to talk to a real person. If/when you do reach a real person, not knowledgeable and/or rude. I’ve had Cox for 9 or 10 years, literally never used a different company. Can’t believe it’s turned to crap
  • PT
    Paul Truhlar
    Oct 18, 2025
    1.0
    Cox has the worst service imaginable. And too many monopolized areas. The minute I can drop this horrible evil data capping company I will not hesitated
  • AC
    Adam 107 Conda
    Oct 15, 2025
    1.0
    I am getting sick and tired of these outages we've been getting lately. It used to be that this would happen only when the weather was bad, but now it's almost every month. You're constantly raising our rates but you can't even be bothered to make sure our service runs properly. This is a joke
  • SJ
    Sonny Jr
    Sep 26, 2025
    1.0
    If cox is so good why is the service always down or slow. They have trucks working around town all the time. When we call they have an excuse all the time

Frequently Asked Questions About Cox Store

What products and services does Cox Store in Wichita offer?

Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, cable and streaming services, home phone, equipment pickup and drop off, and bill payment services.

What are the regular business hours for Cox Store in Wichita?

Cox Store is open Monday through Saturday from 10:00 AM to 7:00 PM and closed on Sundays.