Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Hutchinson. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.5
253 reviews
5 stars
101
4 stars
49
3 stars
31
2 stars
13
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and friendly, while others are criticized for being rude and unhelpful.
Service Reliability
Frequent complaints about internet outages and poor service reliability, with many customers expressing frustration over constant connectivity issues.
Pricing Issues
Customers report dissatisfaction with rising prices and unexpected charges, leading many to consider switching to other providers.
Store Experience
In-store experiences vary; some customers report positive interactions with staff, while others mention long wait times and inadequate assistance.
- TKTeresa KoufNov 24, 20251.0There is A Manager in the Store., Something needs to be done with him, he Doesn't help us when we go in there, Something Needs to be done about the Employees that work with Cox, You people wouldn't have Bad Reviews if the employees were better, Something needs to be done, its not really good for your company to have Bad employees that treat your customers bad, There is only one person in that Store that is helpful, i dont remember her name, i know she's a manager, Thanks
- MRMai RufuNov 20, 20251.0They completely scammed me. I was told i would be getting 1gig fiber to my data center. They installed coax and still made me pay for it even tho they lied to me. I dont even get what i asked for. When i called they essentially said. Sucks to suck. Its installed now. EVEN THOUGH I DIDNT APPROVE IT. The BBB is gonna love this one.
- ECErica ChavezAug 22, 20251.0My mother whom is elderly had three unexplained charges on her bank account. The amount of outages daily is beyond inconvenient and they manipulate price. I paid over $315 for cable & internet. We switched to Ideatek a fee days ago & love it! We will never go back to Cox.
- ARAsh RiosAug 22, 20251.0Run & run fast! Every time I go in, the employee, Raeley hass been awful to work with. She has an attitude every time with a demeaning tone will add services to your account without your knowledge. Their internet is atrocious, their modems are refurbished, they're filthy when you sign up for internet & cable boxes are always going out. I have had to replace four boxes within a month and they sent a technician out, took eight days to get out there & he didn't find anything wrong with the cable. I spoke with the tech about how infuriating it is going in there because Raeley is always very disrespectful, not to just me, but others as well. The tech laughed and stated "yeah, she isn't the nicest. " and apologized on her behalf. She can never answer your questions, but just directs you to customer service. Prices hike without knowledge or consent!
- BEBrett EhrmanAug 2, 20253.0I don't know if this is a Cox company issue or a specific store issue, but my order (with a limited time discount offer) didn't show up in the system, and then I waited an hour and a half to receive a significantly worse internet plan than what I had agreed to (as in, before I came to the store to pick up my equipment), for a higher cost. Fortunately, when I took their advice and called Cox afterward, I was able to get the original plan again. Also, the customer service person on the phone told me that my plan wasn't supposed to have been changed like it was in the store. I don't want to blame the employees for this, as I think they did really try to fix my situation at the store, but it wasn't a good time. Either the employees need to have permission to give me my original plan or they should know that they should just call the same person I called, so that both they and the customer don't waste a ton of time. Also, I was just there to get equipment. Do your own research before going to the store, because they tried to convince me that my 300 mbps (which everyone online says is plenty good enough for 1 person and indeed is working well as I'm typing this) wouldn't be fast enough and also that I should consider switching my phone plan to Cox. Giving 3 stars because in the end, I got a good deal.
Frequently Asked Questions About Cox Store
What products and services does Cox Store in Hutchinson offer?
Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, mobile devices from brands like Apple and Samsung, TV and streaming services, home phone, and accessories. Services include home internet, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.
What are the operating hours of the Cox Store in Hutchinson?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. On certain holidays like December 24 and December 31, it opens from 10:00 AM to 4:00 PM, and it is closed on holidays such as November 27, December 25, and January 1.
Where is the Cox Store located in Hutchinson?
The Cox Store is located at 1510 E 17th Avenue, Hutchinson, KS 67501, USA.
What payment options are accepted at Cox Store?
Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store in Hutchinson?
You can contact the Cox Store at +1 620-259-6499.
Are there social media channels where I can follow Cox Store updates?
Yes, you can follow Cox Store on Facebook at CoxSolutionsStoreHutchinson, Instagram at coxcommunications, and Twitter at CoxComm.
What mobile phone brands are available at the Cox Store?
The Cox Store offers mobile devices from Apple and Samsung.
Are there places to eat nearby the Cox Store?
Yes, nearby there are several restaurants like Taco Bueno, Qdoba, Mr.Cao Japanese Steakhouse, Freddy's Frozen Custard & Steakburgers, Panda Express, Baskin-Robbins, Starbucks, and Dunkin'. Customers can grab a meal or coffee before or after visiting the store.
Are there other mobile phone stores near Cox Store?
Yes, other mobile phone stores nearby include Metro by T-Mobile, Boost Mobile, MobileComm, Cricket Wireless Authorized Retailer, and T-Mobile, providing additional options for mobile services and devices.
What nearby places can help me plan my visit or do other errands along with visiting Cox Store?
Nearby places such as Walmart for shopping, First National Bank of Hutchinson for financial services, Club Car Wash for vehicle cleaning, and Super 8 hotel for lodging make it convenient to manage errands or a trip in the same area as the Cox Store.