Nextlink Internet

Reviews

• PF

  Peggy Frederick

  Jul 31, 2025
  5.0
  Our technician was extremely nice, polite and informative. Had our internet up and running very quickly.
• AG

  Aaron Golden

  Jan 2, 2025
  1.0
  Had issues and no service for 3 months. Kept being told it was an issue on my end. So I spend the money to get new equipment and nothing changed. So, failed attempt after failed attempt, I decide to change my providers. Made the switch in September and called Nextlink to cancel. I'm then told that they will send it to the billing department to have them close out my account. Now it's the beginning of January and I get a letter in the mail saying thanks for your payment. So I look up my bank statements and I've been charged since September. So I call them and ask for a refund. They tell me that they can't because they tried to contact me to cancel my service and they couldn't get ahold of me. Seriously?!? I called first asking to have it canceled! So why didn't they cancel it when I called in the beginning?! This company is such a joke! Don't get trapped into paying this company or they will steal your money!
• AA

  Amexx

  Jun 23, 2024
  1.0
  Received new invoice from them this week, they have started charging fees that should not be charged for internet service. Started charging 3.12 for regulatory recovery fee which yes most likely is charged for phone service BUT NOT INTERNET. They also started charging state and local tax for internet service. So far have found no where where interent service is charged sales tax in illinois! Nothing but fraudsters for less than amazing internet. Am going to try Whisper!!!!!!
• MS

  Muddy Shallows

  Feb 11, 2024
  1.0
  Most of the time we do not have internet. It’s off for a day work a day if you are lucky.
• KP

  Kris Parrent

  Oct 23, 2023
  1.0
  My internet connection is so bad that I cannot even watch a movie on Netflix. I pay a lot of money for nothing.

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