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Stay a step ahead at your Cox Store in Council Bluffs. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.2
172 reviews
5 stars
69
4 stars
18
3 stars
14
2 stars
12
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Some employees received praise for their helpfulness and patience, while others were criticized for rudeness and lack of support.
Pricing Issues
Many customers expressed frustration over rising prices, hidden fees, and perceived price gouging.
Service Reliability
Numerous reviews highlighted frequent outages and inconsistent internet service, leading to dissatisfaction.
Competitor Comparison
Customers frequently compared Cox unfavorably to competitors like Google Fiber and CenturyLink, citing better pricing and service.
Store Experience
While some customers had positive experiences in-store, others reported long wait times and unhelpful staff.
- MPMike PrattNov 16, 20251.0They had there time need to switch now ridiculous can’t connect to wifi always
- JMJanice m MccoyNov 1, 20251.0The service with guys suck always trying to raise your bill . I’m going to be looking for a more respectful service after 27years of getting ripped off I’m over due on this shitty customer service
- RWRichelle WiechelmanOct 18, 20255.0We took our elderly mother in to the store today with many questions and we worked with Adrian. He was absolutely incredible and very patient with our mother. We worked with him for 2 hours. Thank you Adrian!
- AMadriana millsOct 2, 20251.0will never turn to cox again, they will tell you you pay the same price every time and then decide to slap a bunch of hidden fees on your bill. then before every month you apparently use all the data so they dont ask they just slap more data on and charge you for it. wont ever recommend cox again nor use them for internet.
- TOTobias Dragon (Opportunist)Sep 16, 20251.0Literally every experience I'd had with cox customer support has been awful. Do yourself a favor and get google fiber. It's sweeping across the area. It's much cheaper and faster. I went to cancel my service with them and they couldn't even price match the competition. I pay $70 a month with google and they came and installed everything for free. Google fiber internet also has no data caps. This is a predatory practice Cox was using because they basically had a monopoly in the area.
Frequently Asked Questions About Cox Store
What services does the Cox Store in Council Bluffs offer?
The Cox Store provides Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
What are the store hours for the Cox Store in Council Bluffs?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours vary.
Where is the Cox Store located?
It is located at 3808 Metro Drive, Suite 100, Council Bluffs, IA 51501, United States.
Which payment options are accepted at the Cox Store?
The store accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What brands and devices can I find at the Cox Store?
You can find Apple and Samsung mobile devices at the store.
How can I contact the Cox Store in Council Bluffs?
The main phone number is +1 712-256-4168, and you can also visit their website or social media pages for more information.
Are there any special offers available at the Cox Store?
Yes, the Cox Store offers exclusive deals on Internet + Mobile plans and the latest accessories.
What points of interest are near the Cox Store at 3808 Metro Drive?
Nearby you can find Sport Clips Haircuts of Council Bluffs - Metro Crossing, The Joint Chiropractic, McAlister's Deli, CVS Pharmacy, DICK'S Sporting Goods, Firehouse Subs, The Vitamin Shoppe, Five Below, T.J.Maxx, Starbucks, and Target Council Bluffs, among others.
How can nearby businesses like Starbucks and McAlister's Deli enhance my visit to the Cox Store?
You could grab a coffee at Starbucks or enjoy a meal at McAlister's Deli before or after shopping at the Cox Store, making your visit more convenient and enjoyable.
Is the Cox Store easily accessible with public transport or nearby shopping centers?
The Cox Store is near Metro Crossing Shopping Center and several retail stores like Target, making it convenient for shopping trips. While specific transit station info is not provided, the location in a busy shopping area should facilitate access.