Sky

Reviews

• VA

  Vadym Antoniuk

  Aug 3, 2026
  1.0
  Terrible internet, terrible service, and they connect whatever they like, not what you asked them to
• SS

  Spencer Shackleton

  Jul 19, 2026
  2.0
  I had no WiFi for a month, Sky continued to take payment for this. I had to phone them to ask what was going on and why was I charged when I was unable I use the service (prior phone calls discussed this issue as Openreach made maintenance appointments). I had been on the phone for almost 2 hours, transferred to numerous departments where no one knew what they were doing, giving wrong information and sounded like they were following a script. I work in a call centre but I felt like I was talking to rude, animated machines who didn’t understand their role and fails to offer basic communication skills (as call agents communication is literally their role). Barely any of them retained basic memory skills, I had to repeat myself numerous times as they got it wrong constantly. One agent tried scheduling an engineer because she wasn’t listening to my call reason. I had to raise a complaint as the last female agent I spoke to was very rude and kept interrupting me, changing her job role and saying she couldn’t do things then suddenly she could do it. She was going “oh my god you aren’t listening” huffing at me and telling me I was inappropriate. I will admit I was frustrated but she was getting mad because i pointed out that she wasn’t communicating properly, failed to explain to explain what was going on and that she can’t just chop and change her role, leave out details and ignore me. I never swore at her, never insulted her or acted inappropriately. When an agent fails to offer basic communication and advice on an account it will certainty make customers agitated as it is in relation to their hard earned money. Something a majority of Sky agents may not understand as they clearly are not working hard at all. I am incredibly shocked that this is how your staff treat customers. She failed to offer any real advice, next steps or reasonable basic answers. She should not be based in a customer service role as she clearly cannot communicate effectively. Last gent I spoke to was great, he couldn’t solve my issue but did offer a full detailed explanation as well as offering to raise a complaint and took accountability. He was the only agent out of 7 that day that was helpful and seemed like a legitimate human. My 2 goes towards him. Not the horrible 5 other agents I spoke to. I want to exclude one young lady as I was incorrectly transferred to a Scottish based department and she explained she cannot unfortunately see any of the systems. A serious majority of your agents need either firing or serious retraining as they lack major competency skills, once this matter is resolved I will be cancelling and moving elsewhere once my compensation arrives
• FS

  Farid Saada

  Jul 16, 2026
  5.0
  Spoke to Ben 10 today everything was five stars, I would give 10 if I could. absolutely excellent, brilliant service
• CW

  Catherine W

  Jul 10, 2026
  5.0
  Matt was so lovely and helpful! Me and my mum needed help upgrading our phones and transition to Sky (we had our phones with other providers) and he made everything so clear and easy for us to understand and helped us with making the transition smooth and stress free. Thank you so much!
• SP

  Sophie Pavle

  Jun 30, 2026
  5.0
  After have issues with my phone and connecting to the Sky Network for over a week, I popped into the store to see if they could help resolve the ongoing problem . Matt was extremely patient and helpful, he spent over an hour trying to resolve the issue for me. Thankyou for the excellent customer service Matt, keep up the good work!