Sky

Reviews

• AA

  Anila Appus

  Aug 18, 2026
  1.0
  ​"Terrible customer service from start to finish. After setting up our broadband, we realized we needed engineering help to get the connection started. We were promised a visit on the 14th, but no engineer showed up, and we've received no communication about why or when they'll arrive. To make matters worse, we're getting emails saying the service is active and that we might be charged for engineering help, even though it’s not working. The support line is also incredibly difficult to understand. Avoid this company if you value your time and peace of mind."
• AS

  Anusweud S

  May 21, 2026
  1.0
  Extremely disappointing customer service. The staff member I dealt with was rude, dismissive, and condescending throughout the conversation. No effort was made to explain alternatives or provide helpful guidance. It felt like I was inconveniencing him just by asking questions. Customer service should be respectful regardless of the outcome of a finance enquiry.
• RA

  Reema Alrobeh

  Apr 27, 2026
  3.0
  They are friendly and helpful however not giving many services
• NT

  Nir Tzur

  Mar 6, 2026
  1.0
  I visited the Sky store at Westfield London on 1st March 2026 and ordered a Samsung Galaxy S26 and a complementary Samsung watch, with a firm delivery commitment of 6th March. That date came and went with no delivery, no tracking, and no communication from Sky. I spent nearly 2 hours on Sky's live chat. The agent (Cyrus) told me my devices would be delivered that day, then changed his story. He then assured me he had contacted the Sky store in Brent Cross and that my devices would be ready for collection within 30 minutes. I made the journey. The store had received no message, held no inventory, and had no idea why I was there. Sky subsequently cancelled my order entirely — not because of anything I did, but because of a technical failure on Sky's own systems that failed to record my credit consent. I had no choice in this. I have a full transcript of the chat. Complaint reference: 4856266533. I am an existing Sky customer on mobile, TV and broadband. This is how Sky treats loyal customers.
• PG

  PRIYANSHU GOSWAMI

  Dec 15, 2025
  5.0
  Farah is the lovely sales advisor.