Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Macon. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.8
624 reviews
5 stars
338
4 stars
97
3 stars
54
2 stars
22
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individual employees who provided excellent service.
Service Reliability
Numerous reviews highlighted frequent internet outages and connectivity issues, leading to dissatisfaction among customers.
Billing Issues
Several customers expressed frustration with unexpected billing increases and poor communication regarding charges.
Store Experience
While some customers had positive experiences in-store, others reported poor service and lack of assistance during visits.
Technical Support
Customers frequently complained about inadequate technical support and long wait times for service resolution.
- AJAmir JohnsonNov 4, 20255.0Needed help with my transfer so I went to the store. I received excellent help from Ms. Tresca. She was very nice and kind, double checked everything, and made sure I set. If only I could get great service like this everywhere.
- MJMike JimersonOct 17, 20255.0Dajai was awesome! Fast, efficient, and knowledgeable, she deserves a raise!💯
- ASAshley StubbsOct 15, 20255.0Yolanda and Jay was the most professional and helpful customer service representative that I’ve encountered in a long time. People don’t value that anymore and I appreciate that they do! Cox gave me a really stressful experience as a new mobile customer. Although I was in there for three hours( no fault to them it was Cox fault ) they did everything they could to assist me. Thank you. I would never call in or utilize cox online system EVER. But I will visit the store when they are there. They get a five star not Cox !
- JRJaneisha ReidOct 3, 20255.0Alex was extremely patient and very helpful! She went above and beyond for me! Her customer service was excellent! I highly recommend her! Thank you Alex!!
- DJDebra JonesSep 17, 20251.0At least two times per week the Internet shuts down at night. I watch TV at night because I work all day. Two times a week is a lot and then it comes on whenever in the morning because I usually just end up watching on my cell phone. They really need to get this together. You go on the app and they say oh we’re working on it to get it together in your area, they do let you know that it’s off in the area, but this is really bad service. Two times a week and they don’t even provide you with a discount when they know they’ve messed up your service two times a week.
Frequently Asked Questions About Cox Store
What are the main services offered at the Cox Store in Macon?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment services.
What products can I find at the Cox Store in Macon?
You can find Apple and Samsung Mobile Devices, TV and Streaming equipment, and Home Phone products.
What are the operating hours of the Cox Store in Macon?
The Cox Store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. It is closed on certain holidays like November 27, 2025, and December 25, 2025.
Where is the Cox Store in Macon located?
The Cox Store is located at 5011 Riverside Dr, Suite A, Macon, GA 31210, United States.
What payment options are accepted at the Cox Store?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store in Macon?
You can contact the Cox Store by calling +1 478-784-5118.
Are there any nearby electronics or mobile phone stores near the Cox Store?
Yes, nearby electronics and mobile phone stores include Simply Mac and Sprint Store, which offer computer and mobile phone services, making it convenient for customers comparing tech products or seeking additional repairs.
What nearby places can I visit for food before or after visiting the Cox Store?
Jersey Mike's Subs and Bonefish Grill are nearby dining options where you can enjoy sandwiches and seafood before or after your visit to the Cox Store.
Are there any health and wellness stores near the Cox Store in Macon?
Yes, nearby health and wellness options include The Vitamin Shoppe and Aspen Dental, where you can purchase supplements or get dental care around your visit to the Cox Store.
Can I easily combine a visit to the Cox Store with other retail shopping?
Absolutely, the Cox Store is near furniture stores like Mattress Firm and Rooms To Go, as well as fashion accessory stores such as Southern Grace Creations and Windsor, allowing for a well-rounded shopping experience.