Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Macon. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.8
629 reviews
5 stars
340
4 stars
98
3 stars
54
2 stars
22
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the in-store staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees providing exceptional service.
Service Reliability
Numerous reviews highlighted ongoing issues with internet outages and service interruptions, leading to frustration among customers.
Billing Issues
Several customers expressed dissatisfaction with billing practices, including unexpected charges and difficulty in resolving billing discrepancies.
Mixed Experiences
While some customers reported positive experiences, others faced poor service and unhelpful responses, indicating inconsistency in customer interactions.
- JAJohn Akacki2 days ago1.0The Cox internet isn’t reliable nor of a decent value for the issues associated with in home internet service. The price also is gouging us for the poor quality internet being delivered. In the Crystal Lake Area out Highway 57 there are constant issues. Service truck up at the junction of Highway 80 & Highway 57 seems to be a weekly occurrence. Obviously the equipment is old or both old and technicians aren’t savvy enough to correct the constant poor service. Outages are normal. Today the service was interrupted all day long. It is embarrassing to say the least to ruin people’s day. If there were alternatives, I would have switched long ago. Thrown in that Cox is gouging folks for their lack of commitment and we have a company run amuck. Does anyone care? Are there alternatives? Is the FCC where we complain? Is the BBB aware of the failure in quality of product being sold? Might there be a Class Action Suite against these folks?
- KRKhaliysa Rice4 days ago5.0Extremely 😌 🤗 So from the minute I walked in the door the customer service was awesome. Manager brandon saw me waiting for less than a second and automatically jumped to assist me , once Amere was done with his customer , he came and relieve Supervisor Brandon. And continue with assist in me. I had two different issues and it was extremely frustrating. My business line and my personal line 🤯 So I really was stressing but They both was very valuable professional , welcoming and attentive he was able to any questions I had and , I was able to replace my phone that day . I have non-stop talked about the service I received amongst my friends with this company, and the team at 5011 riverside drive suite macon Georgia want to say thank you again guys.
- KBkirky BritishJan 5, 20261.0Let's be honest I wish there was another internet company in Macon ga because Cox is a disgrace wake up this morning on January 5th 2026 to notice my internet service was disconnected for $20.85 can you disconnect someone internet for $20.85 that should have carry over to the next month bill it's a disgrace also on this company are that desperate for $20.85 I give away more than that in my entire life. What are you telling your customer if you owe a dollar your service will be terminated come on as a company you got to do better this is not business like. I do wish I know the owner of this company to ask one question is this the way your company do business wow that doesn't look good
- AJAmir JohnsonNov 4, 20255.0Needed help with my transfer so I went to the store. I received excellent help from Ms. Tresca. She was very nice and kind, double checked everything, and made sure I set. If only I could get great service like this everywhere.
- ASAshley StubbsOct 15, 20255.0Yolanda and Jay was the most professional and helpful customer service representative that I’ve encountered in a long time. People don’t value that anymore and I appreciate that they do! Cox gave me a really stressful experience as a new mobile customer. Although I was in there for three hours( no fault to them it was Cox fault ) they did everything they could to assist me. Thank you. I would never call in or utilize cox online system EVER. But I will visit the store when they are there. They get a five star not Cox !
Frequently Asked Questions About Cox Store
What are the main services offered at the Cox Store in Macon?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment services.
What products can I find at the Cox Store in Macon?
You can find Apple and Samsung Mobile Devices, TV and Streaming equipment, and Home Phone products.
What are the operating hours of the Cox Store in Macon?
The Cox Store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. It is closed on certain holidays like November 27, 2025, and December 25, 2025.
Where is the Cox Store in Macon located?
The Cox Store is located at 5011 Riverside Dr, Suite A, Macon, GA 31210, United States.
What payment options are accepted at the Cox Store?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store in Macon?
You can contact the Cox Store by calling +1 478-784-5118.
Are there any nearby electronics or mobile phone stores near the Cox Store?
Yes, nearby electronics and mobile phone stores include Simply Mac and Sprint Store, which offer computer and mobile phone services, making it convenient for customers comparing tech products or seeking additional repairs.
What nearby places can I visit for food before or after visiting the Cox Store?
Jersey Mike's Subs and Bonefish Grill are nearby dining options where you can enjoy sandwiches and seafood before or after your visit to the Cox Store.
Are there any health and wellness stores near the Cox Store in Macon?
Yes, nearby health and wellness options include The Vitamin Shoppe and Aspen Dental, where you can purchase supplements or get dental care around your visit to the Cox Store.
Can I easily combine a visit to the Cox Store with other retail shopping?
Absolutely, the Cox Store is near furniture stores like Mattress Firm and Rooms To Go, as well as fashion accessory stores such as Southern Grace Creations and Windsor, allowing for a well-rounded shopping experience.