Cox Store

3.8
296 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Pensacola. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
9409 Hwy 98 West, Pensacola, FL
32506, United States

Hours

Reviews

3.8
296 reviews
5 stars
154
4 stars
43
3 stars
30
2 stars
12
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Richard and D'Asia for their exceptional service.

Service Reliability

Numerous reviews expressed dissatisfaction with frequent service outages and connectivity issues, leading to frustration among customers.

Pricing Concerns

Several customers mentioned feeling that the services were overpriced and expressed frustration over unexpected increases in their bills.

Mixed Experiences

While some customers had positive interactions, others reported rude or unhelpful staff, indicating inconsistency in service quality.
  • EJ
    Emma Jones
    3 days ago
    5.0
    Alejandra was AMAZING!!! I’ve been fighting with customer service for weeks but she solved my issues in less than 5 minutes!!! Greeted me at the door, solved my problem, and gave me her card in case anything else popped up. 10/10 give her a raise!
  • SM
    shayquan morales
    Jan 3, 2026
    1.0
    WORST company ever
  • MF
    Michael Franklin
    Oct 19, 2025
    5.0
    Customer rep was very polite and knowledgeable
  • VM
    VALERIE MORGAN
    Oct 15, 2025
    5.0
    Always friendly and great services at affordable prices!!! ATT does not compare.....
  • EM
    Eileen Molina
    Oct 3, 2025
    5.0
    Customer Service at the store is amazing. Alexandra is terrific. She explained everything in detail and said If I still had questions to give her a call. She offered mobile service, i was there for only internet. She was not pushy about the mobile service that caught my eye. She explained the benefits and said If I was interested at a later time to come see her. The internet has been working well. The set up was very easy.

Frequently Asked Questions About Cox Store

What products and services are offered at the Cox Store in Pensacola?

The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, TV and streaming services, home phone, accessories, and personalized tech support.

What are the operating hours of the Cox Store in Pensacola?

The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on holidays like November 27, December 25, and January 1, and reduced hours on December 24 and December 31.