Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Pensacola. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.8
294 reviews
5 stars
153
4 stars
43
3 stars
30
2 stars
12
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Richard and D'Asia for their exceptional service.
Service Issues
Numerous reviews mentioned frequent service outages and connectivity problems, leading to frustration among customers.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that services were overpriced and that they were not receiving good value for their money.
Store Experience
Customers generally reported positive experiences in-store, noting quick service and helpful interactions, although some had negative experiences with specific employees.
Competitor Comparison
Many customers indicated they were considering switching to competitors like AT&T due to ongoing service issues and better pricing options.
- MFMichael FranklinOct 19, 20255.0Customer rep was very polite and knowledgeable
- VMVALERIE MORGANOct 15, 20255.0Always friendly and great services at affordable prices!!! ATT does not compare.....
- EMEileen MolinaOct 3, 20255.0Customer Service at the store is amazing. Alexandra is terrific. She explained everything in detail and said If I still had questions to give her a call. She offered mobile service, i was there for only internet. She was not pushy about the mobile service that caught my eye. She explained the benefits and said If I was interested at a later time to come see her. The internet has been working well. The set up was very easy.
- CCChristinaSep 25, 20251.0The staff at this store are some of the nicest people I've ever met and very helpful I give them 5 stars but cox in it self 0! I've been with them yearsss an I pay over 300 a mth just for tv and internet. I came to this store to upgrade my boxes I've been to this store 3x cause every box had a problem that they gave me only 1 has worked. The ones I've gotten will only have a welcome screen nothing else I've been told it's a reboot error on cox side now 3rd box it don't even turn on. I'm not paying for someone to come hook something up that I'm capable of doing myself or having to wait around when I work. I'm sure being without cable these last few days I don't even get a discount on my bill. So now I will waste gas an fine again to go get another box to try.. if this next one don't work I will be going to at&t
- TUTommie Warren UsrySep 11, 20255.0Very nice people. Problem handled promptly and efficiently.
Frequently Asked Questions About Cox Store
What products and services are offered at the Cox Store in Pensacola?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest mobile devices including Apple and Samsung, TV and streaming services, home phone, accessories, and personalized tech support.
What are the operating hours of the Cox Store in Pensacola?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on holidays like November 27, December 25, and January 1, and reduced hours on December 24 and December 31.
Where is the Cox Store located in Pensacola?
The Cox Store is located at 9409 Hwy 98 West, Suite 20, Pensacola, FL 32506, USA.
What payment options does the Cox Store accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact the Cox Store in Pensacola?
You can reach the store by phone at +1 850-898-3422 or visit their website at https://www.cox.com/local/residential/stores/fl/pensacola/9409-hwy-98-west.
What social media channels does Cox Store use for updates and customer support?
You can follow Cox Communications on Instagram @coxcommunications, Twitter @CoxComm, and their Facebook page 'Cox Solutions Store' at https://www.facebook.com/166512663444870.
Are there any nearby restaurants where I can grab a meal before or after visiting the Cox Store?
Yes, nearby restaurants include Wingz 2 Go, offering burgers and chicken wings, McDonald's for fast food, and Rock N Roll Sushi for pan-Asian cuisine. These are great options for a quick meal around your visit.
What beauty and grooming services are located near the Cox Store?
Near the Cox Store, you can find Cayla The Barber, Perfect Style Hair Studio, Elite Nails & Tan Spa, and Patriot Barber Shop for a variety of beauty and grooming services.
Are there healthcare services close to the Cox Store?
Yes, there are several healthcare providers nearby such as Dr. Charles Alan Charbonneau O.D., Dr. C Vision Care, HCA Florida Perdido Bay Emergency, and Perdido Bay ER, offering optometry, eye care, and emergency medical services.
What nearby amenities can help customers access the Cox Store easily?
Convenience stores like Circle K, fuel stations such as Chevron Station Pensacola, and ATMs including Presto! ATM at Publix Super Market and LibertyX Bitcoin ATM are nearby to assist customers. Additionally, the nearby transportation service Dystinct Logbook S&S LLC can support travel needs.