Cox Store

Reviews

• BS

  Bill Sick

  Nov 15, 2025
  4.0
  The woman who waited on me was great, friendly, personable and informative. She was clear about the available services and what each one offered along with pricing and even found a couple discounts I couldn't find on the website.
• JB

  Jason Blackwell

  Nov 8, 2025
  1.0
  This jason again. Just so it shows that you dont care about the customer. Thats why your dont retain no customers. You dont say anything other then email to your customer support who doesnt help then guess what to have pay even more money $10 a month or theyget charged $75 for tech to come fix the service because cox cheap and doesnt pay 3rd party tech to bury the very fragile very expensive cable that anything could easily damage it from 100 yards to dropline&home then since tech has from box at home is in hurry from box to where its goes into the home its 3 ft from the ground then 6-10feet to where it goes into the home do you want me dry clothes the hanger line. Again but we are going to charge the customer. $75 fee to come fix there service then charge more fees because customer cant pay bill because cox is only for themselves make all these loop wholes addesd fees like $25 because cox attempts to collect payment with ach transfer. That takes 3-5 business days. After 2nd attempt now we to put a restriction the customer only way to pay bill is going to closest local branch pay with cash because cox only cares about themselves. Everything is just about cox not the customer. Then cant pay bill sell it off to collections. Wow so sad. Putting the customer. Your be hearing from my lawyer. Thats how you opperate all revolved around corporate making money from the customer for first 3 monthes then send it to collection on to next customer to put more hardship and debt on them. So sad. But lawyer i clearing see thats exactly what corporate is doing u provided a service to me and i am loosing money because cox has restricted me from paying my bill all on cox end not mine. Breach of contract. Ive documented everything all communication and phone calls ive recorded too as well as the technician too both local and 3rd party and emails and review just says email to try upcharge the customer some becuase cox made it that way. Dont pay 3rd party tech who do the initial install the right way. Because
• BD

  barbara danford

  Nov 7, 2025
  5.0
  The staff was exceptional!!
• JJ

  Jason

  Nov 3, 2025
  1.0
  One star is only because of I have to write a review. The service when it’s available is good as far as everything else horrible. I’m in a area where I don’t have no cell service really so I really need the Internet and I don’t have no Internet because I can’t pay my bill with a debit card online or over the phone or on the app. I have to go to a store and pay cash to pay my bill so i can have my internet service reavtivated. Because supposedly they tried taking the money out of my checking account through an ACH transfer that I didn’t authorize and then wants to charge me $25 each time $25 and then since it happened twice I’m restricted from like I said I can’t make no payment over the phone or online or on the app or anything like that not with a debit card It’s a digital world and debit cards even more authentic secure and way to make a payment and it’s instant I’ve never seen a company you can’t pay your bill we don’t want to take your money for your service you have to go to the store which is 30 miles away and you don’t have a vehicle to get there and pay cash so not only do I have to go pull money out of the account so I’d have to go to the bank which I use chime there is no physical bank so I have to pay a fee in order to pull cash out then I have to pay someone to give me a ride to the storeand then pay my bill with cash Cox if you’re reading this who comes up with these policies they should be fired obviously I guess you don’t want no service or you don’t want my money
• JD

  Jane Doe

  Oct 27, 2025
  1.0
  Horrible. Got a credit last month & it was added into this month's bill. No credit for the numerous outages I have. Told me I'd have to buy a data add on to get the credit. I'm on the phone with customer service now. 1 hour & 7 minutes on hold. Everything about cox is unacceptable. Looking for new internet service.

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