Cox Store

Reviews

• RC

  Reinolvis San Germán Cabrera

  Apr 2, 2026
  2.0
  Estoy agradecido por el tiempo que estuve en esta compañía. Pero resulta que decidí cambiarme por un mejor servicio y fui y me di baja del servicio tanto como telefónico y Wifi siendo devuelto tanto el equipo y pagos que tenía que hacer para quedar al día. Pues resulta que me llegó un Gmail haciéndome saber que se realizará un cobro por el servicio, fui a la oficina y me dijeron que no había problema. Pues ahora recientemente me llegó un nuevo Gmail pues imaginé que se trataba de lo mismo 🤔 ahora estoy revisando mi cuenta de banco y aparece que me cobraron el servicio 😡😡😡
• LJ

  louis jerico

  Mar 18, 2026
  1.0
  Garbage company with garbage service with a system that will eventually eat itself.
• LS

  Levi Scalf

  Feb 20, 2026
  1.0
  Me and my wife got bait and switched! We had the one gig internet plan and they told us with two unlimited lines it would be $140 a month. Turns out they put protection on a phone we did not want it on and moved us to the slowest plan without telling us! The lady who works their decieved us! When I switched the plan back myself and took the protection off it was $170 a month! So do not trust the lady who works there! I have worked on comission pay for 5 years so I get it but she is defintly lying to make more money!
• RW

  Rick Wormuth

  Feb 17, 2026
  5.0
  Drayton gets A+++ fixed phone when 2 others couldn't in like 5 mins 😁
• JA

  Jeidy Artiles

  Feb 2, 2026
  1.0
  My experience with Cox Communications has been one of the worst I have had as a customer. Since November, Cox has been charging me for a mobile line that was NEVER activated or used. They themselves told me they could not provide me with mobile service because my phone was supposedly flagged as stolen, which is completely false, yet they still began billing me month after month. First it was $10, then more than $40 for a service that does not exist. I have tried to resolve this through every possible channel: I have called customer service between 15 and 20 times, contacted them by email, through the app, on X (Twitter), and on Facebook. Every time they tell me they will call me the next day to fix it, and they never do. It feels like they just want to end the call without providing any real solution. Each time I receive a different explanation: that the line is on a tablet (false), that I must go to a physical store, at the store they tell me it must be handled by customer service, and customer service sends me back to the store again. Last week I went personally to a Cox store paying for an Uber because I do not have a vehicle due to a legal process I am currently going through, and I spent almost $100 on transportation only to be told they could not help me. Today I called again to ask that the charges be canceled or paused because I do not have money to pay for a service I never had, and once again I was told I must go to a store, even after explaining that an Uber costs $48 each way. This is absurd and inhumane. I have lost time, money, and emotional energy during a very sensitive period of my life. After months of calls, messages, and patience, it is clear to me that Cox has no real intention of fixing an error they themselves created. At this point, the only option they have left me is to file a formal complaint with the Better Business Bureau (BBB) because they gave me no other alternative. I have had too much patience and too much condescension, and that has now ended. 🚨🚨🚨This review is to warn other customers: if you have a real problem with Cox, be prepared to lose time, money, and patience. Very disappointed with the treatment I have received.

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