Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Gainesville. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
2.7
542 reviews
5 stars
165
4 stars
54
3 stars
41
2 stars
28
1 star
254
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for being helpful and courteous, many expressed frustration with the overall customer service experience, citing long wait times, unhelpful responses, and a lack of accountability.
Service Reliability
Numerous reviews highlighted frequent internet outages and slow service, with many customers reporting that the service was unreliable and often interrupted.
Pricing Issues
Customers frequently mentioned that Cox's services are overpriced, with many feeling that they were not receiving value for the high costs associated with their plans.
Equipment Return Problems
Several customers reported issues with returning equipment, including being charged for unreturned items despite having returned them, leading to frustration and distrust.
Mixed Staff Experiences
While some customers had positive interactions with staff at the store, others reported rude or dismissive behavior, indicating inconsistency in service quality.
- AWAndreas WarrenNov 6, 20255.0Nice new equipment!
- JBJerry BennettOct 7, 20254.0I was in to disconnect my service do to moving. The Gentleman that assisted me was very helpful and courteous.
- JMJim MadisonOct 1, 20255.0Kind, friendly and helpful staff
- DUDon UglianoSep 30, 20251.0Poor service
- JGJayne GorupSep 20, 20254.0The website I used said the opened at 9:00. But when I got there the sign on the door said 10:00. I had to waste half an hour waiting for them to open. I was not happy.
Frequently Asked Questions About Cox Store
What internet plans does the Cox Store in Gainesville offer?
The Cox Store offers ultra-fast Multi GIG Internet plans suitable for gaming, remote work, and streaming needs.
What mobile services are available at the Cox Store in Gainesville?
You can find next-gen 5G mobile plans and the latest mobile devices at the store.
What are the store hours for the Cox Store in Gainesville?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and is closed on Sundays. Holiday hours vary.
Does the Cox Store in Gainesville provide equipment pickup and bill payment services?
Yes, the store offers equipment pick up and drop off as well as bill payment services.
What payment methods are accepted at the Cox Store in Gainesville?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Which mobile device brands are available at the Cox Store?
The store carries Apple and Samsung mobile devices.
Are there any nearby medical centers or urgent care facilities near the Cox Store?
Yes, KidsStreet Urgent Care and MainStreet Family Care are nearby, providing convenient options for medical needs if you're visiting the Cox Store.
What convenience stores can I find near the Cox Store in Gainesville?
Nearby convenience stores include Kangaroo and Circle K, which also offers gas and coffee services, useful for quick stops before or after your visit.
Are there any entertainment or dining options close to the Cox Store?
Yes, you can visit Pizza Hut for quick dining or the Coliseum of Comics for shopping and entertainment nearby.
How can I find more information or get support from the Cox Store?
You can visit their website at https://www.cox.com/local/residential/stores/fl/gainesville/2278-nw-43rd-st or call them at +1 352-672-6083 for personalized support.