Cox Store

Reviews

• AD

  Amanda Decker

  Jan 1, 2026
  1.0
  Installed our internet on December 19th, and the technician left an exposed cable running straight across the front yard — a clear trip hazard. It’s now January 1st, and despite leaving three messages with the local office specifically asking when they could come back to bury the line, I’ve received zero response or follow-up. To make matters worse, our mail carrier has already tripped over the cable. I mentioned this in every message, and still nothing. As someone new to the area, I’m extremely disappointed and unimpressed with Cox’s customer service and accountability. We only chose them because we had no other options at the time. The second fiber or any decent alternative becomes available, we will be switching immediately. Avoid if you have any choice at all.
• MC

  Matthew Coley

  Nov 19, 2025
  1.0
  I am not happy with cox I went there for help with my phone. The employee was not interested in helping me with my phone a couple of days ago I went there and got help. I had to go back for help and got the cold shoulder. I am thanking about getting rid of it cox internet and phone. I might throw it in the garbage where Cox’s belongs in the trash
• KO

  Karen Okey

  Oct 3, 2025
  1.0
  Be careful with Cox Internet. I was new to the area. They sold me a camera for $200 that I cannot use anywhere else except with their Internet service. I canceled my service. I turned in my equipment and I’ve been getting the runaround and they are still trying to bill me for another whole month and sent me to collections. I have never in my life been met with such horrible customer service. If I had used their service, I would’ve paid for it. I did not use their service. I am not paying that money. 10 out of 10 I do not recommend
• CC

  Chun Chan

  Sep 25, 2025
  1.0
  Be careful of Cox Communications in general. Signed a contract to get a better deal on my internet service. None of the Cox people I was speaking to bothered to tell me the plan automatically renewed every year. Only when I call to cancel my service do they tell me the notice was in the paper contract they sent me. On page 2 in small print!!!. Now I am stuck paying two internet providers for seven months. I feel like this was underhanded and thievery. It is funny how no one mentions this when they want you to purchase their service.
• JK

  Josh Keeney

  Sep 6, 2025
  5.0
  Stopped by the Cox store today because our puppy chewed through our modem power cord. John was awesome! He greeted us with a big smile, even held the door for us. Super kind and easy to talk to no pushy sales pitch at all. He mentioned a couple of ways we could save money by bundling, but wasn’t aggressive about it, which we really appreciated. Honestly, Cox is lucky to have him. Whatever they’re paying this guy, it’s not enough John’s a rockstar!

Frequently Asked Questions About Cox Store