Cox Store

Reviews

• JR

  Jody R

  4 days ago
  1.0
  Cox has become the single most unreliable and frustrating service provider I’ve ever dealt with. I pay $301 a month — yes, three hundred dollars — and in return I get unstable internet, constant micro‑drops, and cable fees that are completely out of control. I work from home, and Cox’s service has disconnected me from customer calls, chats, and my work phone multiple times a week. During a Cox‑confirmed outage, I was knocked off five customer interactions in a single day. This isn’t an inconvenience — it’s jeopardizing my job. Multiple Cox linemen have told me I’m at the end of the line in a cul‑de‑sac, which means I’m the first to feel every bit of noise, instability, and signal issue on their network. Cox knows this and still refuses to fix the underlying problem. Every time I contact support, I get the same script: “We don’t see an outage.” “Try rebooting your modem.” “We can’t apply credits.” “We can’t adjust your bill.” Meanwhile, their own website shows outages, and the cable portion of my bill keeps climbing with endless broadcast fees, sports fees, and surcharges no one can explain. And it doesn’t stop there. Cox previously confirmed a lower rate, but the bill increased anyway. When I tried to fix it, I was told there was “no record” of the call where the correction was promised. Yesterday, before any escalation, I spoke to Customer Loyalty directly and was told: “No, there’s nothing we can do.” Today, after reaching out again, the case was escalated to the “Executive Office.” I provided the PIN, completed MFA, and after they “reviewed” my account for three minutes, I was told again: “No, there’s nothing we can do.” On top of that, today alone involved 18 unique emails back and forth with Cox — not duplicates — and not one of those messages resulted in an actual resolution. I wanted to include the full email transcripts here, but they went so far over Google’s character limits that it wasn’t possible. My request for a technician — something Cox’s own techs recommended due to line issues — has been ignored repeatedly. Cox kept trying to push me into phone calls, even though I requested written communication for documentation. And a special shout‑out to Dani from the “Cox Communications Executive Office”, who called my husband’s phone three times, including two calls AFTER he was completely removed from the account and had zero authorization to discuss anything. That alone contradicts Cox’s own authentication rules. Different reps gave different answers, none addressing the documented issues or previous commitments. This is what Cox’s “customer service” and “we can help” actually look like. Publicly, Cox claims they “can help.” Privately, what I’ve received is: deflection contradictions circular scripts refusal to address the technician request refusal to acknowledge documented promises repeated attempts to push me back into the same phone‑call loop that caused this mess After 18 unique emails in a single day, two escalations, and hours of my time, Cox still couldn’t resolve a problem they created. That says everything. I’ll be posting this review on every Cox store location in the area, especially in towns where people actually have a choice — because they deserve to know what “service” looks like here.
• VE

  Velma Estes

  Mar 25, 2026
  4.0
  Luis was absolutely wonderful!! He settled my problems with the utmost care. Thanks for helping me, Luis.
• DP

  Deirdre Purdy

  Feb 14, 2026
  5.0
  Had to turn in some equipment. Great customer service. Answered my questions. Very knowlegeable.
• WP

  Wynston Properties

  Feb 3, 2026
  1.0
  Customer service is actually worse than the service.
• BB

  Brian

  Feb 2, 2026
  1.0
  Cox is absolutely horrible. I would not recommend. Their representatives lie to you. Every year, when my promotion expires, I call them to find out what the new promotion is. They always give me one price and swear that I am locked in to that price for 1 year. I then usually receive an email with my new plan total that had a totally different price. I then call back and they again get me to the original price that was promised. What do ya know, 2 months later and I’m back to a different price. They are all the same, don’t care about you and just continue to increase prices. When you call in they don’t help you, they try to push cox mobile on you and completely disregard your concerns. They are one of the worst companies and they will jack up your rates year after year. I changed to YoutubeTV and got the same package for half the price.

Frequently Asked Questions About Cox Store