Cox Store

Reviews

• JR

  Jody R

  4 days ago
  1.0
  Cox has become the single most unreliable and frustrating service provider I’ve ever dealt with. I pay $301 a month — yes, three hundred dollars — and in return I get unstable internet, constant micro‑drops, and cable fees that are completely out of control. I work from home, and Cox’s service has disconnected me from customer calls, chats, and my work phone multiple times a week. During a Cox‑confirmed outage, I was knocked off five customer interactions in a single day. This isn’t an inconvenience — it’s jeopardizing my job. Multiple Cox linemen have told me I’m at the end of the line in a cul‑de‑sac, which means I’m the first to feel every bit of noise, instability, and signal issue on their network. Cox knows this and still refuses to fix the underlying problem. Every time I contact support, I get the same script: “We don’t see an outage.” “Try rebooting your modem.” “We can’t apply credits.” “We can’t adjust your bill.” Meanwhile, their own website shows outages, and the cable portion of my bill keeps climbing with endless broadcast fees, sports fees, and surcharges no one can explain. And it doesn’t stop there. Cox previously confirmed a lower rate, but the bill increased anyway. When I tried to fix it, I was told there was “no record” of the call where the correction was promised. Yesterday, before any escalation, I spoke to Customer Loyalty directly and was told: “No, there’s nothing we can do.” Today, after reaching out again, the case was escalated to the “Executive Office.” I provided the PIN, completed MFA, and after they “reviewed” my account for three minutes, I was told again: “No, there’s nothing we can do.” On top of that, today alone involved 18 unique emails back and forth with Cox — not duplicates — and not one of those messages resulted in an actual resolution. My request for a technician — something Cox’s own techs recommended due to line issues — has been ignored repeatedly. Cox kept trying to push me into phone calls, even though I requested written communication for documentation. And a special shout‑out to Dani from the “Cox Communications Executive Office”, who called my husband’s phone three times, including two calls AFTER he was completely removed from the account and had zero authorization to discuss anything. That alone contradicts Cox’s own authentication rules. Different reps gave different answers, none addressing the documented issues or previous commitments. This is what Cox’s “customer service” and “we can help” actually look like. Publicly, Cox claims they “can help.” Privately, what I’ve received is: deflection contradictions circular scripts refusal to address the technician request refusal to acknowledge documented promises repeated attempts to push me back into the same phone‑call loop that caused this mess After 18 unique emails in a single day, two escalations, and hours of my time, Cox still couldn’t resolve a problem they created. That says everything. I’ll be posting this review on every Cox store location in the area, especially in towns where people actually have a choice — because they deserve to know what “service” looks like here.
• AG

  Angie Grenier

  Feb 8, 2026
  1.0
  I am extremely upset. 4 x in the past 2 months ive had to have cox come out and fix my internet and cable.. now its superpower sunday and AGAIN we have no Cable or internet. Been with cox for over 10 years. This is complete BS. Can't have someone come out until monday afternoon. They come they fix, a week later service goes out again.. at this point theres no other option but to cancel the service..Noone should have to deal with this especially for 160.00 a month.. this is crazy.
• SC

  S Cerra

  Jan 30, 2026
  1.0
  slowest company on the entire planet. I was with them for 4 yrs and they wanted to raise my bill by $4 and it took an hour for them to try and upgrade me instead of taking away the $4, so I said screw it now you have no customer.
• NP

  Nigel Paine

  Jan 29, 2026
  5.0
  We had a couple technicians come out and upgrade fiber. Corporate escalation team was prompt and helpful. The technicians Tom and Chris were both very accommodating and did a fantastic job on the install. Very professional and friendly. No gotchas or hidden fees like Frontier. Highly recommend for good customer service!
• SA

  Srinivasan Aravamudhan

  Dec 14, 2025
  1.0
  My story: Ordered coxwifi pod online. Didn’t receive. But they billed me anyways. Called customer service. They suggested to go to local enfield store to pick up one. I wish I didn’t. Went first time ever. One of the unfriendly front desk persons that I encountered. If possible please avoid going there. Finally I convinced them to give me one. That way happy.

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