Cox Store

3.3
195 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Central Manchester. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
179 Deming St., Central Manchester, CT
06042, United States

Hours

Reviews

3.3
195 reviews
5 stars
84
4 stars
18
3 stars
21
2 stars
9
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude customer service experiences, with staff often being unhelpful or dismissive.

Service Reliability

Numerous reviews highlighted issues with service reliability, including frequent outages and slow internet speeds.

Billing Issues

Customers expressed frustration over billing discrepancies, unexpected charges, and lack of transparency regarding pricing.

Staff Performance

While some customers praised individual staff members for being helpful and courteous, many others criticized the overall professionalism and training of the staff.

Store Experience

The in-store experience varied, with some customers noting long wait times and inefficient processes, while others appreciated quick service.
  • SS
    Steve
    Sep 22, 2025
    1.0
    Very disappointed with the cox store. I returned my mother’s equipment and cancelled video service. I was told the bill would be adjusted. She received an incorrect bill. When I called I was told the store would handle it since they made the mistake. When I went to the store they told me I had to call billing and there was nothing they could do. I finally got it straightened out with their billing department over the phone. The people at the store don’t take responsibility for their mistakes. I would advise people look at other service providers.
  • TK
    Ted Ku
    Sep 18, 2025
    1.0
    Service is very unreliable
  • SS
    Shelli Scott
    Aug 17, 2025
    1.0
    Horrible service. Cable freezes everyday. Our wifi sucked
  • MD
    Marina Dizon
    Jul 27, 2025
    1.0
    Cox is the worst. Every time I pay my bill my internet seems to stop working. I've been keeping track after the 3rd time it's happened.
  • CF
    Carol Chavis Filecco
    Jul 13, 2025
    1.0
    My mother died. I called Cox to cancel her service and was toldto bring her equipment to the Cox store in Manchester. The dude at the counter told me he didn't think I should have returned the router as, "it should have stayed where she was." Sir, I called Cox, was told to bring this in as my mother had her own apartment. who did the router need to stay for?! Not well trained. It took 20 minutes to return her equipment. So glad I do not live in Cox territory!

Frequently Asked Questions About Cox Store

What products and services does Cox Store in Central Manchester offer?

Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest Apple and Samsung mobile devices, TV and streaming services, home phone service, equipment pick up/drop off, and bill payment services.

What are the operating hours of Cox Store on weekdays?

Cox Store is open from 10:00 AM to 6:00 PM Monday through Friday.