Cox Store

Reviews

• JR

  Jody R

  5 days ago
  1.0
  Thank you to Steff for assuring me how important “excellent customer service” is to Cox and encouraging me to email because “We can help!” This update reflects exactly what that help has looked like. After one day of trying to resolve a billing issue Cox created, the email chain has reached 18 unique messages (not duplicates). Multiple reps, repeated authentication requests, contradictory answers, and still no resolution. Here’s what happened in a single day: Cox previously confirmed a lower rate, but the bill increased anyway. When I tried to fix it, I was told there was “no record” of the call where the correction was promised. I provided the PIN, completed MFA, and within three minutes was told there was “nothing they could do.” My request for a technician — something Cox’s own techs recommended due to line issues — has been ignored over and over. Cox kept trying to push me into phone calls, even though I requested written communication for documentation. And a special shout‑out to Dani “Cox Communications Executive Office” who called my husband’s phone three times, including two calls AFTER he was completely removed from the account and had zero authorization to discuss anything. That alone contradicts Cox’s own authentication rules. Different reps gave different answers, none addressing the documented issues or previous commitments. And I want to say this clearly: Thank you again to Steff for giving me the opportunity to show — in real time — what Cox’s “customer service” and “we can help” actually look like. Cox publicly claims they “can help,” but privately I’ve received: deflection contradictions circular scripts refusal to address the technician request refusal to acknowledge their own documented promises repeated attempts to push me back into the same phone‑call loop that caused this mess In one day, I’ve spent the equivalent of a full work shift trying to correct a mistake that originated with Cox. The number of unique emails shows how much effort I’ve put in and how little progress Cox has made. I’ll now be posting this review on every Cox store location in the area, because several nearby towns do have a choice of cable providers and deserve to know how this was handled. I will continue updating this review until the issue is resolved in writing. ------ Cox has become the single most unreliable and frustrating service provider I’ve ever dealt with. I pay $301 a month — yes, three hundred dollars — and in return I get unstable internet, constant micro‑drops, and cable fees that are completely out of control. I work from home, and Cox’s service has disconnected me from customer calls, chats, and my work phone multiple times a week. Today alone, during a Cox‑confirmed outage, I was knocked off five customer interactions. This isn’t an inconvenience — it’s jeopardizing my job. Multiple Cox linemen have told me I’m at the end of the line in a cul‑de‑sac, which means I’m the first to feel every bit of noise, instability, and signal issue on their network. Cox knows this, and still refuses to fix the underlying problem. Every time I contact support, I get the same script: “We don’t see an outage.” “Try rebooting your modem.” “We can’t apply credits.” “We can’t adjust your bill.” Meanwhile, their own website shows outages, and the cable portion of my bill keeps climbing with endless broadcast fees, sports fees, and surcharges that no one can explain. For the price I’m paying, I should have rock‑solid service — not daily interruptions, dropped calls, and a bill that looks like a car payment. Cox has no problem raising prices, but when it comes to fixing their network or honoring their own outage reports, suddenly no one has the authority. I’m exhausted, frustrated, and seriously considering switching providers after years of loyalty. If you rely on your internet for work, or if you expect transparency in billing, look elsewhere.
• MC

  Michael Costa

  Mar 10, 2026
  1.0
  There are much better options than cox, unless u like to overpay
• MC

  Max Carpenter

  Feb 25, 2026
  1.0
  The internet is ALWAYS spotty. Multiple times a day it will stop working and when a tec comes, they say it’s fine and there are no reported outages
• RS

  Ross Shal

  Feb 7, 2026
  5.0
  I was here today, they helped me a lot, thank you very much, great service
• BV

  Becky Smith (Animal Rescue Volunteer)

  Jul 5, 2017
  2.0
  Don't go here often because of long wait times when I'd gone in the past--& nowhere for you to sit, people having to stand, holding the stuff they're returning. Why couldn't they use a deli type number-giving machine & provide seats?? But this past holiday weekend really annoyed me because they didn't put anything on their outgoing phone message about their holiday hours. I had to GO there to find out if they were open--& they weren't. ALL you can get when you call is location & regular hours, & an invitation to contact an individual IF you know their name or extension! Now, if their response to this is that that only happens when they're closed, & when they're open a person answers the phone--all well & good if I happen to call when they're open, but how am I supposed to know getting the limited menu means they're closed?! I'm not psychic! It amazes me how lousy communications companies are at communicating!! (I've encountered this issue with other companies, like AT&T, too.)

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