Business Details
About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.7
288 reviews
5 stars
180
4 stars
10
3 stars
17
2 stars
7
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and professionalism of technicians like Ruben and Quy, others reported negative experiences with customer service, including long hold times and unhelpful representatives.
Pricing Issues
Multiple reviews highlighted dissatisfaction with pricing practices, including unexpected increases after promotional rates and issues with billing accuracy.
Service Reliability
Several customers expressed frustration with service reliability, citing delays in installation and ongoing internet issues that were not resolved in a timely manner.
Technician Performance
Technicians received high praise for their professionalism, knowledge, and friendliness, with many customers specifically mentioning Ruben as an outstanding representative.
Management Response
Some customers noted that management reached out to address issues, which was appreciated, but many felt that the overall service experience still needed improvement.
- IOIda Olson6 days ago5.0Shomari was very informative and helpful. I was greeted right away and left with my questions and concerns answered. Thank you Shomari!
- CBChris BrainerdOct 3, 20251.0Used to be good. Not anymore. Bait-and-switch tactics and absurd pricing galore. I've had to speak to customer service (who are only available by phone, generally with a long hold time) on multiple occasions to get incorrect charges taken off my account. After my promo rate expired, my price went up dramatically. When I spoke to them, they said I would be eligible for "retention discounts" soon. When I hit the two year mark, they doubled my bill to $70 a month (for 100 Mbps) with little warning. When I asked about the "retention discounts" I was promised, they revealed the retention pricing was actually *even more* than that. So the retention discounts I was promised were a lie, and they're going to increase my bill yet again when they're already charging $70/mo for only 100 Mbps? The promo rates are good. If you take them, though, do yourself a favor and leave proactively before the promo rate ends.
- AVAlena VSep 17, 20252.0They went out to lunch and someone is supposed to be back, but they aren't. We've been waiting for almost an hour.
- JJJasonAug 26, 20255.0respectful pro
- DNDonna NortonAug 20, 20255.0Ruben was amazing! He was knowledgeable, very good at explaining things, patient and kind. Thank you, Ruben.
Frequently Asked Questions About Astound | Woodland
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet service?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem/router with Astound Broadband?
Yes, customers can use their own modem/router with 1500 Mbps speed. For speeds above 1 gig, refer to the recommended equipment guidelines.
How long does it take to have internet services installed at my home with Astound?
You can schedule a move up to 30 days before your move-in date. Self-installation may allow activation as soon as you move in; otherwise, a technician visit is needed.
What internet speeds does Astound offer?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, with availability varying by location.
Is fiber internet available at Astound Woodland?
Yes, Astound’s fiber powered network is available in select locations including Woodland, offering speeds up to 5 Gig.
What are the customer support and business hours of Astound Woodland location?
The Astound Woodland office is open Monday to Friday from 9:00 AM to 6:00 PM and Saturdays from 8:00 AM to 5:00 PM. It is closed on Sundays.
Where is Astound Woodland located?
Astound Woodland is located at 1861 E Gibson Road, Suite C, Gibson Plaza (Belair Market), Woodland, CA 95776.
What nearby places can I visit when visiting Astound Woodland?
Nearby places include Little Caesars Pizza, Pro Cut Salon, Big Kahuna Frozen Yogurt, Raley's Supermarkets, and Iguana's Mexican Grill, providing dining and shopping options around your visit.
How can nearby transit or amenities help me when visiting Astound Woodland?
Nearby amenities such as Wells Fargo ATM and Coinme can assist you with financial services, while local dining options like Falafel Corner and Pizza Guys offer convenient meals before or after your visit.